Menu
Write a review
File a complaint
Shade Station UK Customer Service Phone, Email, Contacts

Shade Station UK
Reviews and Complaints

www.shadestation.co.uk

Learn how the rating is calculated

1.0 16 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shade Station UK Complaints 16

ComplaintsBoard
S
6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Shade Station UK Review: Affordable Designer Shades with Excellent Customer Service

So, I stumbled upon Shade Station UK while looking for a cool pair of designer shades. And boy, was I in for a treat! I found the exact pair I was looking for, and guess what? They were $30 cheaper than what I had seen on other websites. I was over the moon! I quickly added them to my cart and proceeded to checkout.

But then, something strange happened. After entering my payment details via PayPal, the page just kept buffering. I was getting a bit worried, to be honest. I mean, I had just entered my sensitive information, and the page was taking forever to load. What if something went wrong? What if my payment didn't go through?

That's when I decided to read some reviews about Shade Station UK. And let me tell you, I was pleasantly surprised. Most of the reviews were positive, with customers raving about the quality of the products and the excellent customer service. I felt relieved knowing that I had made the right choice by choosing Shade Station UK.

In the end, I decided to pay a little extra to ensure a better experience. I mean, it's always better to be safe than sorry, right? And I'm glad I did. My shades arrived in perfect condition, and they looked even better in person than they did on the website. I couldn't be happier with my purchase, and I would definitely recommend Shade Station UK to anyone looking for high-quality designer shades at an affordable price.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
V
1:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Shade Station UK's Price Match Promise: A Frustrating Experience

So, I bought a watch from Shade Station UK and they said they'd do a price match. We ordered from them because we wanted it next day instead of waiting a few days from another company. When I got the watch, it didn't seem genuine and I wanted to return it in the same condition I received it. But Shade Station UK is giving me a million reasons not to take it back. I even had to open a PayPal case. It's really frustrating.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
M
11:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Disappointing Customer Service and Delayed Delivery from Shade Station UK

I bought some sunglasses from Shade Station UK on the 24th of November. It's been almost a month and I still haven't received them yet. I was getting pretty frustrated so I decided to contact their customer service. After I reached out to them, they finally decided to ship my order. However, it's now the 23rd of December and I still haven't received my sunglasses. I'm pretty disappointed with their customer service. It seems like they're not very helpful at all. I did some research and found out that they might be in administration. I wish I had checked here first before making my purchase. It looks like they only have an average of two stars. I would recommend staying away from Shade Station UK.

Read full review of Shade Station UK
Hide full review

Is Shade Station UK Legit?

Shade Station UK earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Shade Station UK to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Shade Station UK is known for their high standards and safety. If you're thinking about dealing with Shade Station UK, it's wise to check how they handle complaints.

Shade Station UK has registered the domain name for shadestation.co.uk for more than one year, which may indicate stability and longevity.

Shadestation.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shadestation.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shadestation.co.uk you are considering visiting, which is associated with Shade Station UK, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Shade Station UK as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Shade Station UK have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Shade Station UK website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shadestation.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Shade Station UK has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website associated with Shade Station UK sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Terrible Company: Bankrupt and No Glasses Received Since November 30th, 2022

This company is just terrible. I ordered some glasses way back on November 30th, 2022 and I still haven't gotten them. I just found out that the company went bankrupt on the same day I placed my order! I can't even return the glasses for a refund and I have no idea if they'll ever show up. It's such a waste of money. I would definitely recommend staying away from this company.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Shade Station UK Review: Don't Waste Your Money on Used Products and Poor Customer Service

Shade Station UK ain't worth your money, mate. They might be a bit cheaper than other blokes, but they'll send you a used product. And when you try to return it, they'll make you pay for the postage. Their customer service is rubbish, too. They don't keep their promises, and they don't care about their customers.
I made the mistake of ignoring the other negative reviews, and now I'm out of time and money. I still haven't gotten my refund, and I don't think I ever will. So do yourself a favor and avoid Shade Station UK. You'll thank me later.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
Z
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Shade Station UK Review: Disappointingly Fake D&G Sunglasses

! Bought a D&G sunglass from Shade Station UK and it was such a bummer. Not sure if it was just a bad batch or what, but it was definitely a fake. I mean I had gotten a Gucci from them last year and that was spot-on original, but this was a complete let-down.

First off, lifting it up was like holding a feather! There was no weight to it at all and it just screamed cheap. Then, the cleaning cloth - which is something that should always be there, was missing. I had to go and look for another one in the house.

And then the brand name printed on the carry case and the sunglass cover was not good quality at all. It just got rubbed off so easily, almost as if it was just paper stuck on there! Like come on, it's supposed to be a D&G! You can't have the branding falling off so easily.

To top it off, the carry case was completely different from the one in the photos. I was under the impression that I would be getting a certain look and quality (as shown in the photos), but what I received was totally different and below average.

It's a total cheat, in my opinion. And a pretty expensive one at that. I'm really disappointed and wouldn't recommend Shade Station UK for buying designer sunglasses.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Warning: Don't Waste Your Money on This Site - Terrible Customer Service and Delivery Time

i ordered from these guys like a month ago and still haven't got my stuff. they said i gotta wait longer and i'm getting real mad. don't waste your money on this site, they'll just make you wait and wait. it's a total rip off.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Shade Station UK: Disappointing order and lack of refund response

So, I ordered some glasses from Shade Station UK, and unfortunately they weren't quite what I expected when they arrived. I sent them back, as you do, but it's been a couple of weeks now and I still haven't seen my refund come through. I've tried calling them, I've tried emailing them, but I just can't seem to get any response from them at all. It's really frustrating, because it feels like they're just not bothered about me or my money. I'm just hoping that they'll sort it out soon, because I can't afford to lose that kind of cash!

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Beware of Fakes: My Disappointing Experience with Shade Station UK

I gotta say, I ain't too impressed with Shade Station UK. I took a gamble and ordered myself a pair of Chanel Glasses, but did I ever feel ripped off when those bad boys showed up. Turns out they were total fakes! And to top it all off, there was no model number anywhere to be found on the left arm. What a joke!

I decided to send them back and luckily they gave me back my money, but I gotta say it was still a total waste of my time. Like seriously, if you're gonna sell glasses online, at least make sure they're legit, ya know?

I wouldn't recommend this site to anyone, unless you're into buying fake crap. In that case, I guess Shade Station UK is the place for you. But if you're looking for some quality shades, you'll definitely wanna steer clear of this place.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Unreliable Shades: My Disappointing Experience with Shade Station UK

So, I got some shades from Shade Station UK and boy was I disappointed. They didn't last for a hot minute before I started to notice them falling apart. I mean, like within a few weeks parts of them were just breaking off like cheap toys. The quality was whack, man. I won't even consider buying from that site again.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Warning: Terrible customer service at Shade Station UK - don't waste your money!

from Shade Station UK (shadestation.co.uk) if you don't want to be ripped off! I ordered a pair of sunglasses weeks ago and my order status is still listed as "processing." I tried reaching out to their customer service team, but they ignored my emails and phone calls. These folks are crooks, they just want to take your money and run.

I understand that things get backed up sometimes, but their complete lack of communication is unacceptable. I have never experienced such bad customer service in my life. I won't be shopping with them again and I'll make sure to tell all of my friends to do the same. I wish I had read reviews before ordering from them. Consider yourself warned, folks! Don't waste your time, energy, or hard-earned money on Shade Station UK. You deserve better than this.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Poor Return Policy and Flawed Product: My Experience with Shade Station UK

I just had an experience with Shade Station UK and let me tell you, I wasn't impressed. First off, I had some trouble with the return policy. Apparently it all depends on Natalia, who answers the phone and is also the boss lady who decides if your item can be returned. I mean, what kind of nonsense is that? I just want a clear policy that applies to everyone.

Then, when I did finally get my sunglasses, they were bent! And poor Natalia didn't seem to think so. So now I'm stuck with a flawed product and no solution from the company. Honestly, I don't think I'll be doing business with Shade Station again.

If you're looking for a reliable and trustworthy company, I suggest you keep it local in 'Merica.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Shade Station UK: Terrible Customer Service and No Refunds for Faulty Glasses

So, I gotta say, I got a real bone to pick with these guys over at Shade Station UK. I mean, they really did me dirty. I dropped over $400 on a pair of glasses from their site, and when I got them they just didn't fit right. So, I figured, no big deal, I'll just send them back and get something else. But nooo, these guys are some real con artists! They straight up refused to give me a refund or exchange.

And don't even get me started on their customer service. I mean, it was just plain terrible. Nobody would help me out, and I was left with these glasses that were totally useless. Honestly, I wouldn't recommend these guys to my worst enemy. It was just a complete waste of money and time.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Frustrating Delays and Lack of Communication with Watch Retailer

(which is weird cuz they're clearly from the UK), but whatever. We chose them cuz they had some good deals on watches and we wanted to treat ourselves. Well, it's been over a month now and we still don't have our watch. They keep telling us to check the tracking number but it's been saying "on route" for the whole dang time. We're starting to feel like they don't even care about our order. It's really frustrating that we have to keep waiting and we can't even get a straight answer from them. We hope that we get our watch soon cuz this wait is getting ridiculous.

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK Disappointing Order Experience with Shade Station UK: Delayed Delivery and No Refund for 2 Months

So, I went ahead and placed my order for some sweet shades on Shade Station UK (shadestation.co.uk), order#RS490550923GB. Paid for it too! But, it's been a solid 2 months and still no delivery. So, I decided to follow the website's policy and requested a refund. The website said it would only take 35 days to request a refund. Weird, right? Anyway, no refund yet even though the item has been returned to Shade Station. I've even sent them several emails about it and no response? What's up with that Shade Station?

Read full review of Shade Station UK
Hide full review
ComplaintsBoard
Z
Verified customer This complaint was posted by a verified customer. Learn more

Shade Station UK WARNING: Stay Away from Shade Station UK - Terrible Customer Service and Scam

I want to let people know to stay away from this company, Shade Station UK. I ordered a pair of glasses, but they arrived late and when I opened the box, there were no glasses inside. I was really upset, and I reported the problem to them. But you know what? They didn't care at all! They said that they sent the glasses, and they wouldn't do anything about it. Can you believe that? I paid over ?100 for a box with nothing inside.

I even requested to talk to a manager, but I haven't received a reply from them yet. It's really frustrating dealing with a company that treats their customers like this. It's supposed to be a trusted online store, but in reality, it's a scam. I really regret trusting this company.

I just want to warn people to be careful when shopping online, especially when it comes to Shade Station UK. They don't care about their customers at all, and they are just after your money. Don't trust them and don't waste your time and money like I did.

Read full review of Shade Station UK
Hide full review

Overview of Shade Station UK complaint handling

Shade Station UK reviews first appeared on Complaints Board on May 12, 2023. The latest review Shade Station UK Review: Affordable Designer Shades with Excellent Customer Service was posted on Jun 18, 2023. Shade Station UK has an average consumer rating of 1 stars from 16 reviews. Shade Station UK has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Shade Station UK Contacts

  2. Shade Station UK phone numbers
    +1 03448487878
    +1 03448487878
    Click up if you have successfully reached Shade Station UK by calling +1 03448487878 phone number 0 0 users reported that they have successfully reached Shade Station UK by calling +1 03448487878 phone number Click down if you have unsuccessfully reached Shade Station UK by calling +1 03448487878 phone number 0 0 users reported that they have UNsuccessfully reached Shade Station UK by calling +1 03448487878 phone number
  3. Shade Station UK social media
  4. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 01, 2025
Shade Station UK Category
Shade Station UK is ranked 5 among 39 companies in the Fashion Designers and Collections category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.