Sebastian Cruz Couture
Reviews and Complaints

As my wedding day draws closer, I am becoming increasingly disappointed with the lack of updates from Sebastian Cruz Couture. I reached out to a representative from the company a week ago to gain some insight into the status of my order and was informed that I would receive a link for shipment no later than this week. However, I have yet to receive any notification or tracking code for my items.

Although I acknowledge that ordering custom attire can take longer than traditional retail transactions, it has now been close to 30 days since I placed my order with Sebastian Cruz Couture. With such poor communication from the company, it's difficult to remain optimistic about the arrival of my purchases in time for my wedding.

I had very high expectations for the quality of the clothing considering the brand's reputation, but this lacklustre experience has soured my perception. As it stands, I am not happy with the service I have received and I hope that the company can improve its communication with customers in the future to avoid similar issues.

This review expresses the frustration and disappointment experienced by a customer of Sebastian Cruz Couture. Unfortunately, their purchase experience did not meet their expectations. The customer ordered a suit from the brand on November 30th and, despite several weeks passing since then, they had yet to receive their order. Instead, they had only received a pocket square from the company.

Understandably, the customer was unhappy with this delay in receiving their desired suit. They had been told to be patient by the brand, but eight weeks had passed and they still had not received the product they had paid for. As a result, the customer was advising others not to purchase from Sebastian Cruz Couture. They even expressed the intent to dispute the transaction with PayPal in order to receive their money back.

While it's not the best reflection on the brand, customer reviews like this are important for other potential customers to consider. Unfortunately, it seems that this customer's purchase experience wasn't successful, but we hope that the company takes notice and takes steps to improve their delivery timelines and customer communication so that future orders are met with greater satisfaction.

I recently made a purchase from Sebastian Cruz Couture and unfortunately, my experience was not entirely positive. I had ordered a black diamonte belt with a gold buckle, but when I received my package, the belt was in silver instead. This was a bit of a disappointment, as I had specifically chosen the gold buckle to match my outfit for an upcoming photo shoot.

I reached out to the customer service team, including Natalya and Madeline, to explain the situation and request a replacement belt in the correct color. However, I was met with a lack of concern and understanding. Despite explaining that my photo shoot was worth $2000 and that the delay caused by the incorrect belt had cost me an additional $1000, I felt like my concerns were ignored.

While I must say that the quality of the products offered by Sebastian Cruz Couture is exceptional, I was left feeling dissatisfied with the customer service I received. It's disappointing to spend a significant amount of money on a product, only to have an issue arise and not receive the support you need to resolve it.

In the end, I was able to get the correct belt and complete my photo shoot, but the experience left a bit of a sour taste in my mouth. I hope that in the future, Sebastian Cruz Couture will prioritize their customers' needs and provide more attentive customer service.

I gotta tell ya, my experience with Sebastian Cruz Couture has been a real doozy. I mean, I ordered this jacket way back in July of 2022, and I'm only just now supposed to be getting it next week. And get this - I had to fork over an extra $80 for overnight shipping just to make sure it actually arrives! Can you believe that?

Honestly, this whole ordeal has been a total nightmare. I've never had to deal with such a frustrating and exhausting order process before. I wouldn't wish this on my worst enemy. So if you're thinking about shopping with these guys, I'd say good luck to ya. You're gonna need it.

I recently purchased a full suit from Sebastian Cruz Couture and also ordered a custom tailored shirt to go with it. Unfortunately, when I received the shirt, it was not even close to my measurements. Despite this setback, I did receive my suit on time for my party, which was a relief.

However, I did have some issues with communication from the company regarding the status of my shirt. I had requested that they only send it to me in New York if they could guarantee it would arrive on time for my event, or cancel the order altogether. Unfortunately, they ended up sending the shirt weeks after my event had already taken place, and I was already back in my hometown.

After a friend shipped the shirt to me, I reached out to Sebastian Cruz Couture to express my disappointment and frustration with the situation. Unfortunately, they did not do anything to rectify the situation or offer any sort of compensation for the inconvenience.

Overall, while I was pleased with the suit itself, the poor communication and lack of attention to detail when it came to my custom shirt left a sour taste in my mouth. I would caution anyone considering purchasing from this company to be very clear and specific about their expectations and to double-check all measurements before placing an order.

I recently purchased a suit from Sebastian Cruz Couture and I have to say, it was just okay. They advertise that their suits have 4 inches of extra fabric in the seams so that you can take your pieces to be tailored without worry. However, when I took my suit to the tailor, there was absolutely no extra fabric in the seams. It was a bit disappointing, to say the least.

On the bright side, their customer service is pretty responsive. They always respond right away, which is great. However, if they need to follow up on something, it seems like they forget about you. You really need to stay on top of customer service if you need anything, because while they are responsive, they do not seem to follow up in a timely manner.

Overall, I would say that Sebastian Cruz Couture is just okay. They have some good things going for them, but there are definitely areas that could use improvement. If you're looking for a suit, it might be worth checking them out, but just be aware of the potential issues.

I recently had an experience with Sebastian Cruz Couture and I must say, it was not a pleasant one. I decided to order a complete custom suit on a Friday, but I didn't provide any measurements. However, I soon realized that I didn't feel comfortable ordering something as expensive as a custom-made suit without trying it on or having a fitting. So, I decided to cancel my order on Sunday.

To my surprise, I was informed that I couldn't get my money back because they had already cut the material for the suit. This was only two days after I had placed the order, and it was on a weekend, so I couldn't understand how they could have already cut the material without any of my custom measurements. It seemed like a lie to me, and I felt like I was dealing with crooks.

I was extremely disappointed with the way Sebastian Cruz Couture handled my situation. It's not fair to take someone's money and not provide them with the product they ordered, especially when it's a custom-made suit that costs almost $1800. I would not recommend this company to anyone, and I will definitely not be doing business with them again.

In conclusion, my experience with Sebastian Cruz Couture was a complete disaster. I was left feeling cheated and disappointed, and I would advise anyone considering doing business with them to think twice. It's important to do your research and read reviews before making any purchases, especially when it comes to expensive items like custom-made suits.

Hey there,

I gotta say, I was pretty excited to order from Sebastian Cruz Couture. I mean, their stuff looks pretty slick, you know? But man, was I disappointed with the delivery time. I checked their policy and it said 8-10 business days, but that was definitely not the case. I had an event coming up on April 22nd, 2022, so I made sure to submit my order on March 29th, 2022. But guess what? None of the four items I ordered arrived before my event. Not a single one.

The first item finally showed up a few days after my event, but the other three? I had to contact the store multiple times and wait a whopping 12 weeks for them to finally arrive. Talk about a letdown. I mean, if you're feeling lucky, go ahead and order from these guys. But if you're not willing to take the risk, I'd say steer clear.

Now, let's talk about the blazer. It looks alright, I guess. But it definitely didn't fit me right, so I had to take it to a tailor. On the other hand, the vest and shirt were pretty cool. I'll give them that.

Overall, I gotta say I was pretty disappointed with my experience with Sebastian Cruz Couture. The delivery time was way off, and the blazer didn't fit right. But hey, at least the vest and shirt were cool.

I recently purchased a shirt from Sebastian Cruz Couture and unfortunately, my experience was not as smooth as I had hoped. The company promised that the item would be custom fitted and delivered on time, but that was not the case. I sent multiple emails, even requesting a different color shirt just to ensure that I would receive it on time for my event, but none of my requests were fulfilled.

To make matters worse, when I finally received the shirt, it was one month and 3 days after I had purchased it. And to top it off, the shirt was extremely big and not fitted based on the measurements I had provided. I was really disappointed with the whole experience.

Although the company did respond to my emails in a timely manner, the issues were not resolved. The representative I spoke with always said that he was contacting his team about the issues, but he was unable to provide detailed explanations or follow up with me when a problem arose that the company couldn't solve on time.

Overall, I was not satisfied with my experience with Sebastian Cruz Couture. I had high hopes for a custom-fitted shirt delivered on time, but unfortunately, that was not what I received. I hope that the company can improve their communication and delivery processes in the future to ensure that their customers have a better experience.

I recently had an experience with Sebastian Cruz Couture while shopping for my upcoming special occasion. As the date was fast approaching, I was getting increasingly anxious over whether or not I would receive my items in time. I had reached out to the team to request confirmation, and was concerned about the delay in response.

However, I must say that I am impressed with the service I received in the end. The team was attentive and patient in working with me to ensure that my needs were met. They constantly updated me on the status of my order, and reached out to me to address any concerns or issues that arose.

When the products arrived, they were of top-notch quality and everything I had hoped for. The fit was perfect, and I received numerous compliments on my outfit during the event. I am grateful to Sebastian Cruz Couture for providing me with exceptional service and an exceptional product. I cannot recommend them enough, and will definitely be shopping with them again in the future.

I recently had an experience with Sebastian Cruz Couture and I would love to share my thoughts with you. First off, let me start by saying that the clothing collection the company offers is absolutely gorgeous. I was completely smitten with the well-crafted suits, blazers, and jackets that boasted luxurious fabrics, unique patterns, and impeccable tailoring. Needless to say, I was excited to make a purchase and eagerly reached out to the company via email.

However, my initial enthusiasm quickly dissipated as I found myself frustrated with the lack of prompt communication. The individual who was handling my inquiries seemed to take an unusually long time to reply - sometimes as much as 3-5 days before I received a response. This became a bit of a nuisance and I found myself having to chase up on my initial emails with 2-3 follow-up emails before getting a response.

While I understand that sometimes people get busy, I felt as though the customer service experience could have been improved by addressing my concerns in a more timely manner. It would have been reassuring to receive regular updates on the status of my order to ensure I was kept in the loop.

Despite my communication issues with Sebastian Cruz Couture, I must say that the quality of the products that I eventually received was top-notch. The suit I purchased fitted perfectly and I received countless compliments on it. Overall, despite the hiccups throughout the process, I would still recommend the products offered by this company. Just be prepared for delays in communication from time-to-time.

I recently purchased some clothing from Sebastian Cruz Couture and I want to share my thoughts with you. Firstly, I must say that the delivery time was a bit longer than I expected - it took around 8-12 business days to receive tracking information. However, once the product arrived, I was blown away by the quality. The attention to detail was impressive and it is clear that the brand takes pride in its craftsmanship.

In particular, I was very impressed with the unique and stylish designs. The clothing options are not only high-quality, but they are also fashion-forward and eye-catching. I particularly loved the pants that I purchased, but I did find that they were a little tight in the seat. However, this was easily fixed with a quick alteration.

Overall, I would highly recommend checking out Sebastian Cruz Couture for anyone who is looking for high-quality, stylish clothing. The brand's commitment to quality and attention to detail is evident in every piece of clothing they produce. While the shipping time may be longer than expected, the wait is definitely worth it for the end result. I look forward to purchasing more from this fantastic brand in the near future.

As a customer of Sebastian Cruz Couture, I recently placed an order for a vest over a month ago. Despite my anticipation and expectation that the order would arrive promptly, I did not receive any updates nor communication from the company. Needless to say, I was incredibly frustrated and disappointed with this experience, and it has certainly left a bad taste in my mouth for this brand.

Furthermore, after attempting to reach out to the company on multiple occasions to inquire about the status of my order, I received no response. This lack of communication was unprofessional and quite frankly, unacceptable. I was left feeling ignored and undervalued as a customer.

To say that I am dissatisfied with my experience with Sebastian Cruz Couture would be an understatement. Not only did I not receive my order, but the lack of communication and customer service from this company only added insult to injury. I will not be considering any future purchases from this brand, as my experience has been nothing short of fraudulent and unsatisfactory.

When it comes to online shopping, I am always on the lookout for trendy, stylish and high-quality clothing. Recently, I came across the Sebastian Cruz Couture website and decided to check it out. I have to say that overall, I had a pretty good experience shopping via their site.

Of course, no experience is ever perfect and I did run into a few glitches along the way. Sometimes, the site would get a bit jittery and would select clothing items that I definitely did not want. However, I found that with some patience and persistence, I was able to navigate around these issues and eventually make my purchases.

One thing that I truly appreciated about Sebastian Cruz Couture was the discounts that they offered. As someone who is always trying to find a great deal, I was thrilled to see that they had some incredible discounts available. From the moment I started browsing their site, I knew that I was going to have some fun picking out some items and scoring some great deals.

Overall, I would say that if you're looking for some stylish and trendy clothing, Sebastian Cruz Couture is definitely worth checking out. While there may be a few glitches here and there on their site, the overall experience was positive and I would definitely consider shopping with them again in the future.

I recently had the opportunity to shop at Sebastian Cruz Couture at sebastiancruzcouture.com and while my experience was overall satisfactory, I did encounter some challenges. One of the major issues I had was that I struggled to reach someone on the phone when I needed to make inquiries regarding my purchase.

While the website itself is quite user-friendly and has a wide range of stylish and top-quality clothing, I found myself in need of some assistance with my purchase. Unfortunately, despite several attempts, I was unable to connect with anyone via phone to get the answers I needed.

I must admit, this experience left me feeling a bit frustrated and disappointed. As someone who has shopped online frequently in the past, I understand the importance of being able to connect with customer support easily. When making more significant purchases that require some extra attention, it's especially critical to have someone available to answer questions and provide any needed guidance.

Having said that, I cannot fault the quality of the clothing and the variety of options available at Sebastian Cruz Couture. From their stylish and unique suits to their trendy accessories, there's something for everyone. The prices are reasonable and the checkout process was easy to navigate, which is always a plus.

Ultimately, while I did wish that I could have connected with someone on the phone more quickly, I still enjoyed the shopping experience at Sebastian Cruz Couture, and I wouldn't hesitate to recommend them to others. With their stunning range of top-quality clothing, it's an excellent option for anyone looking to stand out from the crowd and make a statement with their style.

As a consumer, I had great hopes for Sebastian Cruz Couture and looked forward to receiving quality products from their website. I had placed an order early in December for some items I'd had my eye on for a while. The website had clearly stated that the products would be shipped within nine days of being made. However, as it is now January 19th, over a month has passed and my eagerly anticipated order has still not arrived at my doorstep.

I must say that I am extremely disappointed with the lack of communication and transparency from Sebastian Cruz Couture regarding my order. Despite reaching out to the company several times, I have received inconsistent feedback on the whereabouts of my missing items. This has only added to my frustration and bewilderment.

As a conscientious consumer, I do understand that delays can happen from time to time, but the lack of information and the extended waiting period without any updates have left me with an unpleasant taste in my mouth. I expected better from a company that prides itself on luxury products.

Overall, I believe it is crucial for Sebastian Cruz Couture to be more transparent in their communications with customers and to improve their order fulfillment processes. Here's hoping that they work on their shortcomings and strive to provide the exceptional customer service and top-quality products that their customers expect and deserve.

As a customer of Sebastian Cruz Couture, I recently purchased a bowtie from their website in December. Unfortunately, my experience with the company has not been satisfactory due to issues with my order. Despite reaching out to them multiple times regarding the status of my order, it took several attempts before I was able to receive any update.

Eventually, I was informed that my order was on backorder, meaning it was not currently in stock and would not be sent out for some time. Although I can appreciate that this can happen with any company, I was dissatisfied with the lack of communication regarding my order. After my initial inquiry, I found myself being ignored when following up about my refund, or attempting to receive information on when I could expect my order to be shipped.

What could have been a simple exchange left me feeling undervalued as a customer, which was disappointing. While I cannot speak to the quality of Sebastian Cruz Couture's products, the lack of communication and slow response time in resolving issues with orders does raise concerns. As a result, I would be hesitant to order from this company again in the future.

Experience with Sebastian Cruz Couture (sebastiancruzcouture.com) left much to be desired. My initial impression was positive, as their website showcases some incredible clothing items - stylish and unique. However, my excitement quickly fizzled out as I encountered some serious issues with my order.

Firstly, my items were not shipped promptly, despite it being clearly stated on the website that the shipping would take 2-5 business days. This caused a great deal of inconvenience, as I had plans to wear the items I ordered soon after receiving them.

Moreover, I encountered an issue with the size selection on the website. Every time I tried to select my size, the website kept defaulting back to a different one. This was very frustrating and made the online ordering process quite cumbersome.

When I reached out to customer service to resolve this issue, I received responses that felt somewhat dismissive and unhelpful. I was told that the problem was fixed, but upon receiving my order, I discovered that the wrong size had indeed been sent to me. This was a major disappointment, and made the whole experience feel like a waste of time and money.

Overall, my experience with Sebastian Cruz Couture left much to be desired. While the items themselves are certainly stylish and unique, the issues I encountered with their website and customer service really detracted from my overall satisfaction with the brand. Unfortunately, I cannot recommend Sebastian Cruz Couture at this time.

I recently had the pleasure of shopping at Sebastian Cruz Couture and I must say, their customer service is absolutely top notch. I was amazed at how quickly they were able to handle any issues that arose and their problem-solving skills truly impressed me. Additionally, the quality of their apparel is unparalleled and I was thoroughly pleased with my purchases.

However, I must mention that my opinion has slightly shifted in light of a recent infraction. I unfortunately had an issue with my order over the last two weeks and the way it was handled left me feeling frustrated and annoyed. This experience was not in line with what I have come to expect from Sebastian Cruz Couture.

That being said, I still believe in this brand and am hopeful that they will make it right with me. Depending on how they handle this situation, I am open to reinstating them as a 5-star retailer in my book. I am confident that this is just a hiccup in what has otherwise been an exceptional shopping experience.