Service Experts Heating & Air Conditioning review: Sold "everything included" HVAC coverage; the contract covers UV bulbs only.

On May 5, 2025, I signed two Service Experts Advantage Program leases for Fresh-Aire APCO-X UV units - $56.49/month each before tax, $7,215.70 per unit over 10 years, $14,431.40 total. At sign-up I was told it included everything in their Maintenance+ plan, including AC repairs in general. UV bulbs were never mentioned. The brochure I was given lists, for the Advantage Program: "100% parts and labor coverage," "Filters included," "Proactive repairs," and "Regular preventative HVAC maintenance." Another brochure page defines that maintenance as a whole-system checklist (thermostat, refrigerant, coils, burner, safety controls, electrical connections), and says "with the Advantage Program, there is NO additional charge for repairs!" The welcome email sent the same day, May 5, 2025 at 11:12 AM, said I was enjoying "all the comforts of brand new equipment for one low monthly price—and never a penny more,*" and its benefits list includes Seasonal Maintenance INCLUDED and Future Repairs* INCLUDED. At my maintenance visits in November 2025 and May 2026, the technicians checked the units and replaced filters. On November 6, 2026, I was told I am entitled only to checking and replacing the UV bulbs, because Section 3(c) of the contract limits service to the leased UV equipment. The company's own invoice for that visit (No. 402946749, November 6, 2026) states "Replaced two apco-X uv bulbs, confirmed proper operation after replacement," yet describes its maintenance as professionals who "will examine your Indoor Air Quality & HVAC system," - and claims "Member Savings $1,172.00" with Total Due $0.00. The company's Home Health Report Card for the same visit (Job #402946749, November 6, 2026) lists the systems reviewed as 2 Indoor Air Quality Systems (both Apco-X) plus 1 water heater with no details recorded, and marks Furnace, Heat Pump/Air Conditioner, Air Handler, Boiler, Mini Split System, and Package Unit all "Not Applicable"; its only findings are the two Apco-X units and indoor relative humidity optimal (35%-50%), with Membership Status "Advantage" - so no HVAC system was inspected at all. Cancelling now would cost 98% of the $4,280.60 installed cost per unit - about $4,195 each - under Section 12. On November 6, 2026, I spoke to Sam in the company's conflict-resolution group, who was researching the sale and was to reply Monday, November 9, 2026. She never called back. I have asked only to walk away - termination without fees and removal at no cost, with no refund claimed. The company did not let me walk away, so I am sending a written DTPA notice and filing complaints with the Texas Attorney General, TDLR, and the BBB, with the brochure, welcome letter, invoice, and report card attached.