SendFlowers review: Zero stars

I ordered flowers on Tuesday, July 28 for delivery on Saturday, August 1 for a funeral.
On Saturday 8/1 at 5:00 p.m., long after the funeral had ended, I received a call apologizing that they were unable to find a florist to deliver the arrangement. If they had contacted me earlier, I could have made other arrangements. This is completely unacceptable.
Do not place your trust in this company for any time-sensitive or emotionally important delivery.
They offered to send flowers to a different address or issue a refund. I requested both a full refund and that they still send an arrangement as a goodwill gesture. They ignored that request and simply processed the refund.
I found this company through ID.me and will be sharing my experience with them as well.