Sedgwick Claims Management Services review: Check distribution

For more than a year, I have been trying to get Sedgwick to reimburse my account after the direct deposit sent was to a closed account. The account was suddenly shut down by PNC without time to switch and sent me a check for the deposit. I sent a copy to Sedgwick and it has been a nightmare! Not at the case level but the team leader. Now they have appointed yet another team leader who has frustratingly refused to help me save for telling me that it was accepted by PNC and not their problem but PNC's

WHAT? All this woman had to do was check the PNC check to see if it was cashed. Obviously if there is the existence of a check, PNC's role is complete. Second, if the check exists, there can be no dispute it was delivered. The dispute is I AM DISABLED. I cannot physically cash the check. The case manage was highly professional, so this is not a bashing issue but a competency one. The leader is another story. Obviously, it was received but because it is a paper check, it can't be cashed as my health has declined and no longer do I go out at all. The RIGHT thing is to validate the check, void it and place the equivalent in my account as a reasonable accommodation. She won't even do THAT. I asked if the check was cleared; her response is that the bank accepted the deposit. I asked her to call PNC; her response was the deposit was accepted. I told her that PNC in writing said there was a stop payment and sent it to her; her answer? Yep! it was accepted. There is no attempt by this new leader to resolve the matter but to state the obvious. She plays the game well buy prompt answers but that is a front. She has done nothing to resolve it though I even sent her federal laws that state my right to prompt payment. It has been a year of this back and forth of if PNC did not void they can do nothing. That is a flat-out lie. There is nothing to void but the check itself which clearly is not the same as electronic. Why they look for electronic void on a paper check is a clear indication that choices for leadership fall short.

At the start of this ordeal I had a life. Now, due to avoidable stress piled on by conduct unbecoming of its leadership and noncompliance with a demand letter, I no longer can do simple tasks or drive. Worse, they are a claims company but yet consistently deny my basic rights for fair and honest treatment. if PNC stated the check is void in WRITING, how is it their responsibility and not the issuer of the check, Sedgwick? I am beyond frustrated as to the negative treatment suffered over such a simple task by poor leadership. It is biased all the way and an obvious and deliberate slight. I have now chosen to go public as all other avenues have failed and a prior incident by another in leadership unethically ended in being dropped. I had to go to the top for reinstatement. Thia time, I at least have a judge confirming there is a disability which offers some defense against it happening again while SSDI application from last May drags on.

It is unbelievable how this has turned out and nullified the efforts of everyone else to that point. These leaders need additional training if they expect a paper check with have an electronic attachment, then boldly send it as acceptance. what she stated as acceptance was also wrong. ACH confirmations are established point to point only and does not guarantee deposit will be completed without an event to interrupt such as hacking or fraud.

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