The complaint has been investigated and
resolved to the customer's satisfactionResolved Seattle Coffee Gear — Faulty product and abominable service
resolved to the customer's satisfaction
I purchased a Gaggia Evolution cappuccino maker in August 2007; within 5 weeks it started to malfunction (water began dripping from the milk foaming device). I was instructed by Seattle Coffee Gear to contact their importer directly; it took several days and telephone calls before anybody from that company got back to me. I then mailed the "new" machine--at my own expense ($20)--for repair. When it came back to me almost 2 weeks later, it was not fixed. Another round of telephone calls and e-mails and sending the machine back to the importer; it's now been almost 3 weeks! Seattle refuses to refund my money and tells me that they will "try" to get the importer to send me a new machine rather than fixing the old one. In short, since I purchased this machine 14 weeks ago, it has been out of my possession for almost 5 weeks--and Seattle Coffee Gear (and their importer, Importika) have been SLOW and INCOMPETENT in rectifying the problem. I would seriously advise doing business with this company unless you want to go through the consumer nightmare I have gone through. Beware of their so-called product guarantees! All in all, pretty outrageous treatment for having spent $250 to make my own cuppa.