The complaint has been investigated and
resolved to the customer's satisfactionResolved ScentMatchers — failure to refund/credit account
resolved to the customer's satisfaction
I am sorry to join the growing mass of consumers who, in good faith, have placed orders with the Limited Liability Company known as Scentmatchers. This business, located in Reed City, Michigan and Cadillac, Michigan, also operates under several other names it considers 'sister' companies. If you read even one of the complaints filed about this fraudulant outfit, you have essentially read them all, as virtually all complaints say the same thing. This being that we've ordered the product; had it charged to our credit card immediately; heard nor rec'd anything until we inquired about our order; were reassured that the order was being filled, would ship shortly, was a difficult match; and generally stalled until the rediculous 30 day return limit was over; sent a defective product; and disallowed any refund. My order wasn't even shipped for almost 6 wks, after I placed it, during which time I repeatedly inquired about it. When the fragrance arrived and bore no resemblance to the scent I asked for, I wrote the company rep and expressed my disappointment, enclosing the note with the full contents of product in the original shipping box and returned it to the distributor's address and asked the company to credit my account. I heard nothing for several more weeks and when I again contacted them, I was given several excuses why they couldn't honor my request for a refund---- such as: We didn't receive the return: We gave you no authorization to return product; You didn't notify us that you were returning the product; yada-yada-yada. I obviously could not return by the 30 day limit an item that did not arrive for 6 weeks! Nowhere in the return policy does it state that one needs to notify the company of an impending return and nowhere does the company stipulate that they must authorize permission to return the item. Now, then, I have ALL correspondence between this company and myself, including the accusation from the company spokesperson that I was 'trying to take advantage of them' and the threat that if I informed my credit card company, Scentmatchers would then send this chargeback to a collection agency and ruin my credit for seven years. I know, too that the package was returned and delivered because I have all the documentation from USPS proving this fact. Incidentally---my husband and I were in Reed City, Michigan and drove to the Fribourg Dr. address thinking maybe we could speak with someone at the plant or such to resolve my problem and found that this address was that of a private home with some other name--not Scentmatchers--on the mailbox!!! Odd, don't you think?
At any rate, the outfit that claims to be a reputable business concern for many years and purports to have a vast number of happy lady customers is just plain dishonest and, in my book, predatory! They have my money and the faulty product---that is just WRONG! They have victimized me and many others with their crooked and misleading sales practices.
I feel it my duty to inform as many trusting consumers about my experience and warn them away from such unscrupulous con artists as Scentmatchers LLC. Don't be duped by Scentmatchers---aka Scentcrafters, and Scentnaturals . The outfit is slick, shady, and un-ethical! Stear clear!
The complaint has been investigated and resolved to the customer's satisfaction.
More ScentMatchers Complaints & Reviews
- Scentmatchers LLC - ripped off money
- ScentCrafters now Scent Matchers - refund policy
- Scent Matchers - very poor product
- Scentmatchers LLC - acomplete and total fraud
- ScentMatchers - rip off
- ScentMatchers - supposed match only smells of alcohol and drain cleaner!!!
- ScentMatchers.com - scent ambush by dana
- Scentmatchers, LLC - no refund
- ScentMatchers - fragrance
- ScentMatchers.com - so save yourself a lot of heartache and stress and don't waste your money at scentmatchers