Menu
Scents Angel Customer Service Phone, Email, Contacts

Scents Angel
reviews and complaints

Scents Angel's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.scentsangel.com
www.scentsangel.com

Learn how the rating is calculated

2.4 20 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Scents Angel reviews 20

ComplaintsBoard
Z
11:23 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Excellent Service, Quality Products, and Affordable Prices from Scents Angel!

So, I gotta say that I was real happy with my order from Scents Angel. It arrived on time, not like some other companies that take foreva to get your stuff to you. And lemme tell ya, they really know how to pack their products. I was worried about leaks, but everything was perfect. No mess, no fuss.

What I really loved was the instruction card they included. It showed exactly how much should be in each container. A small detail, but it made my life so much easier. And did I mention that the prices are totally affordable? I was able to try out a bunch of different fragrances without breaking the bank. Can't wait to order from them again!

Read full review of Scents Angel
Hide full review
ComplaintsBoard
A
11:21 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Beware of Scents Angel: A Dishonest and Disappointing Experience

Ok folks so I thought I found a sweet deal with Scents Angel, but man was I wrong. I ordered Baccarat Rouge 540 Maison Francis Kurkdjian 10ml spray, but when I got my package, it was a bottle of rubbing alcohol. My hubby and I were so disappointed, especially since it was supposed to be our 16th wedding anniversary gift.

I tried to return it (duh!) but Scents Angel wouldn't give me a refund. And to make matters worse, they didn't even send me a proper bottle of the perfume. I mean come on, how hard is it to get a simple order right?

So my advice to y'all is to avoid this shady company. They're totally fraudulent and don't care about their customers at all (except maybe to rip them off). Save yourself the headache and shop somewhere reputable instead.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
S
10:40 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Shopin' on Scents Angel Review: Huge Selection but High Prices and Shipping Costs

Shopin' on Scents Angel was dope. They got a HUGE selection of smells, like seriously big, bigger than any store I've ever been to. Only thing is, some of the cologne prices seem kinda high for how much you actually get. It'd be tight if they offered free shipping or somethin', 'cause payin' almost as much for shipping as the product just ain't chill. Them discounts they got are cool and all, but when you do the numbers, it's only like 10-15% off, which barely covers shipping costs, ya feel me? Anyway, still worth checkin' out if you need anything olfactory.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Scents Angel Review: Top Quality Fragrances with Insane Variety and Speedy Delivery!

Man, I gotta say, Scents Angel is the bomb dot com. I've never had an easier time ordering my favorite fragrances and getting them delivered to me in record time. The sheer variety of scents they have is crazy, I can't believe how many options there are!

You know what's really cool too? There's no shady business going on with fake or substitute scents. You know exactly what you're getting and it's always top notch quality.

If you're a fragrance fanatic like me and looking to really up your game, Scents Angel is the place to be. Trust me, you won't regret it. I'm shouting it from the rooftops, this site is the real deal!

KV
Sunny SoCal

Read full review of Scents Angel
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Scent-sational Experience: My Review of Scents Angel's Luxe Fragrances and Impeccable Service

Hey peeps, just wanted to share my experience with Scents Angel. This site is da bomb for luxe fragrances, like the kind that fancy celebs be wearing and stuff. I found something totally fly that I would never have splurged on otherwise. They got it shipped out to me pretty quick-like too, which is important 'cause ain't nobody got time to wait around for their goods.

But yo, check this out, I ran into a snag when one of the two bottles I copped wasn't workin' right. So I shot them an email thinkin' it'd be days before I heard back, 'cause that seems to be the standard, you know? But no joke, I got a reply that SAME NIGHT. How's that for customer service, huh?

I'm tellin' ya, if you want to get hip to somethin' real classy-like in the fragrance game, Scents Angel is where it's at. Don't sleep on this joint, y'all.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Scents Angel Review: The Bomb Fragrances with Amazing Service!

OMG I just gotta say that Scents Angel is THE BOMB! I was trawling through YouTube when I stumbled on these reviews of their fragrances and let me tell you, I was pumped. I just had to get my hands on them, and I was surprised that the next day my order had already been shipped - I mean, how's that for service? And get this, it even shipped from Spring, TX, which is super close to my house, like only 50 miles away!

Needless to say I was stoked when I got my package the very next day, safe and sound in perfect packaging. I mean, who wants a broken bottle of perfume, am I right? Plus, I can't wait to try more of their fragrances - it's the best way to test them out before you commit to a full bottle! Overall, such a great experience, I'll be coming back for more!

Read full review of Scents Angel
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Scents Angel: The Ultimate Fragrance Destination for Enthusiasts

Scents Angel is an awesome place to find a variety of fragrances that suit your taste. You won't regret trying out their samples, since you're able to test them out before committing to a full bottle. It's a great way to save money, especially if you're not sure if you'll like the scent in the long run. It's really nice not to have to take a gamble when it comes to spending your hard-earned cash.

While they may not have as many designer fragrances as a retail place like Sephora, Scents Angel more than makes up for it with their rare and hard to find fragrances. It's like a treasure hunt, but for scents! I've been able to find fragrances that I thought were impossible to track down. It's a pretty cool feeling when you're able to find a scent that you've been searching for, for a long time.

Overall, Scents Angel is definitely worth checking out if you're a fragrance enthusiast. I did wish they had more designer brands available, but it's a minor issue considering the wide range of unique fragrances they carry. Their samples are a great way to avoid any disappointment, and their selection is sure to please. Give them a try - you won't regret it!

Read full review of Scents Angel
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Disappointed with Scents Angel: Cheap Knockoff instead of Tom Ford Fragrance - No Response from Customer Service

.

So, I recently ordered a travel-size 10ml bottle of Tom Ford from Scents Angel website. I gotta say I've been using this fragrance for many years now, and it's one of my all-time favorites. However, this time around, I wanted a smaller bottle to take with me on my travels. And honestly, I was quite excited about receiving my order, it's like getting a present in the mail!

But when my order arrived, I was disappointed to find out that the bottle I received was a cheap knockoff from aliexpress, and the scent wasn't quite the same as the original Tom Ford. Sure the fragrance wasn't bad, but it was definitely different and didn't last quite as long on my skin like the actual Tom Ford does. I mean, I love the original Tom Ford scent because you can smell it on your skin even after a long day -it's just that good!

I tried to contact Scents Angel through their website hoping to get a refund or a replacement, but unfortunately, they haven't responded to me yet. It's been a week already, and I'm starting to think they're ignoring my messages. I mean, customer service should be a top priority when it comes to these types of things, right?

Anyway, I just hope Scents Angel responds to me as soon as possible because I really don't like the idea of losing my money on a subpar product.

Overall, I wouldn't recommend Scents Angel solely based on my personal experience. It's just too risky and might end up being a waste of your hard-earned money.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
F
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Scents Angel: Not Worth the Investment - Astronomical Postage and Tax Costs!

I recently purchased 11ml of fragrance from Scents Angel and unfortunately, I was taken aback by the astronomical postage and tax costs that more than doubled the price of my purchase. The total came to a whopping 150 euros! I must say, I won't be breaking the bank again for this retailer.

As a fragrance enthusiast, I've explored many different avenues in search of the perfect scent, and it's safe to say that Scents Angel was definitely not worth the investment. However, I did find a better deal on the official perfume house sites. For example, I was able to snag 5ml of Roja Elysium for 30.19 euros, while on the official site, a 100ml bottle costs 275 euros! It's simple math, folks! Although I expect to pay a markup on decants, I certainly don't want to get kicked around like a horse at the Belmont stakes.

I do wonder what customer service can do about these ridiculous shipping and tax costs? I believe it's essential to have reasonable pricing and shipping for customers, and unfortunately, Scents Angel did not meet my expectations in that regard. In the future, I shall opt for official perfume house sites that offer a much better deal!

Read full review of Scents Angel
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Scents Angel Scents Angel: Legit Company with Excellent Customer Service

I was like "Yo, I gotta try Scents Angel (scentsangel.com)". So, I bought 3 small bottles of cologne. When I got my package, I was hyped because it came super fast. I popped open my package and boom, there were 2 ten milliliter bottles and a 5 milliliter bottle. Everything seemed legit until I realized I was missing 5 millimeters from one bottle. I was kind of bummed, but I ain't no drama queen, ya feel me? So, I snapped a quick pic of all the bottles and my order receipt and sent an email to the company.

Now, I've been through a lot in my life and I've had some pretty bad customer service experiences. That's why I was pretty curious about how Scents Angel would handle their mistake. But I'm telling you guys, this company is legit. Within 15 minutes of sending my email, I got a text back from them that they were sorry for the mistake. It only took them an hour to get some more scent to me.

And get this, they hooked me up with some extra scent for the trouble. Yo, I was shocked. My faith in customer service was pretty low, but Scents Angel completely changed my perspective. I'm now a big fan of this company. Thanks Scents Angel for your help.

Read full review of Scents Angel
Hide full review

Scents Angel complaints 10

ComplaintsBoard
B
10:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Scents Angel Fragrance Review: Knock-Offs and MIA Customer Service

OMG! I was like so excited to get my perfume from Scents Angel, but when it arrived, I was like super disappointed. I thought I was getting the real deal, but it turned out to be some knock-off! What a rip-off! The smell was like totally off and didn't linger like it should have. I tried to get in touch with customer service, but they were like MIA. No response at all. It's like they don't even care about their customers. I would not recommend Scents Angel to anyone. Stick to buying perfume in person where you can actually see and smell what you're getting.

Seriously though, Scents Angel was a total letdown. The fragrance I received was not authentic, and it was like a completely different scent altogether. The longevity of the fragrance was also not as long as it should have been, which was super frustrating. When I tried to get in touch with customer service for help, I didn't receive any response at all. It was like they didn't even care about helping me. Overall, I would not recommend using Scents Angel for your fragrance needs. It's just not worth it. Save yourself the trouble and buy fragrance in person where you can see and smell what you're getting.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
I
8:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Scents Angel Review: Quality Candles and Great Selection Despite Steep Shipping Costs

I ordered from Scents Angel because I needed some new candles for my home. The selection was great, and I found some scents that I had never tried before. The only downside was that the shipping cost seemed a little steep, but I decided to go through with it anyway.

When my package arrived, it was packaged really nicely. I was worried that the candles might have melted or gotten damaged in transit, but they arrived in perfect condition. The packaging was definitely worth the extra cost of shipping.

The candles themselves are really high quality. They burn evenly and the scents are strong without being overpowering. I've already burned through one, and it lasted me a lot longer than I thought it would.

Overall, I'm really happy with my purchase from Scents Angel. While the shipping cost was a little expensive, the packaging and quality of the candles more than made up for it. I'll definitely be ordering from them again in the future.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
F
8:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Scents Angel Review: A Budget-Friendly, Unique Fragrance with Fast Shipping

but still pretty good if you want something a lil different. The service was good tho, they shipped it fast and it came in good condition. They got a lot of different smells to choose from and they all sound pretty sweet. The bottle is a good size too so it'll last a while. Overall, I'd say Scents Angel is a solid choice if you're lookin for a nice smell without breakin the bank.

Read full review of Scents Angel
Hide full review

Is Scents Angel legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Scents Angel to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Scents Angel is known for their high standards and safety. If you're thinking about dealing with Scents Angel, it's wise to check how they handle complaints.

Scents Angel earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Scents Angel has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Scents Angel has claimed the domain name for scentsangel.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Scentsangel.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Scents Angel have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Scentsangel.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Scents Angel has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Scents Angel protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Scents Angel has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • Our research indicates that Scents Angel is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
  • We found that Scents Angel website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Scents Angel Review: Quality Fragrances with Incredible Variety - A Must Try!

Y'all, let me tell you about Scents Angel - it is absolutely bomb, no cap! I stumbled upon their website and was straight up shook by the incredible variety of fragrances they had on offer. I'm talking sweet scents, floral notes, and even some spicy vibes. Trust me, it was a total vibe just sifting through all the options.

So I decided to go in on a few purchases and let me tell you, I was not disappointed. The quality was on point, not like them other cheap fragrances that don't last past the first hour of wearing them. Scents Angel's product held up all day, and even my friends were asking me what I was wearing.

And check this out, they even have sample packs for those of us who can't decide on just one scent. I mean, who wants to commit to a whole bottle only to find out you don't even like it? Not me, honey.

Also, I gotta give a shoutout to their customer service - they were mad helpful when I had a few questions about my order. Super responsive and friendly, which is a rarity these days.

Overall, I can't recommend Scents Angel enough. If you need a new scent, hit them up ASAP.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Seductive and Sensational: Review of Scents Angel's Love Spell Body Spray

But let me tell you, Scents Angel has some really good stuff. Their scents ain't cheap, but they are worth every penny. I got the Love Spell body spray and it smells so sexy and seductive, my man can't keep his hands off me. And the shipping is super fast, which I was really happy about. My only complaint is that they don't have enough options in the travel-size section. But overall, if you want quality scents that will make you smell like a goddess, Scents Angel is the way to go.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Scents Angel Review: A Deliciously Scented Delivery Adventure

So, I was really excited to try out Scents Angel. I ordered a few scented candles and was eagerly waiting for them to arrive. But then, I ran into some trouble with the delivery. USPS seemed to have lost the package, even though it showed as delivered. I was getting pretty frustrated with the situation, but I decided to reach out to postal services to try and resolve the issue. They told me that they were having some internal issues with packages not leaving the truck or getting lost.

After a few days of back and forth, I finally received my package from Scents Angel. I have to say, the candles were well worth the wait. The scents were incredible and long-lasting. I particularly enjoyed the Lavender and Vanilla candle, which had a calming aroma that filled my entire living room.

Overall, I would definitely recommend giving Scents Angel a try. While the delivery process wasn't seamless, I can't fault the company for that. Once I received my package, I was extremely happy with the products and would definitely order from them again.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Scents Angel Review: Promised Discounts but No Code Received

I gotta say, I was pretty excited about checking out Scents Angel. The site looked good and they had some pretty sweet discounts advertised - 10% off and such. I just couldn't resist! So, I made my way over there and placed my first order, super pumped to get my 5% off and even more pumped about the 10% discount on my *nextorder.

But, when I got done sharing all my deets and whatnot, I realized that I didn't have a discount code to use. What the heck? I was expecting those discounts, yo! Why tease me like that? It's a little bit of a bummer when you're expecting something and don't get it, ya know?

Anyways, I still like the site (despite the lack of promised discounts) and I'll probably shop there again because, hey, who doesn't love good smelling stuff?

Read full review of Scents Angel
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Scent-sational: Scents Angel Review - High-Quality Fragrances at Affordable Prices with Top-Notch Customer Service

.

So when I came across Scents Angel, I was skeptical at first. But let me tell you, I was pleasantly surprised! Their prices were much more reasonable than what I paid for the French Lover cologne, and the scent was spot on! I couldn't believe it.

I ended up ordering a few more scents from Scents Angel and I have not been disappointed. I particularly love the "Vanilla Oak" scent for women. It's perfect for everyday wear and it lasts all day.

One great thing about Scents Angel is that they offer free shipping on all their products, which is a huge plus in my opinion. And their customer service is top notch. They were quick to answer all my questions and concerns.

Overall, I would highly recommend Scents Angel to anyone who loves high-quality, affordable fragrances. They definitely exceeded my expectations and I will definitely be a repeat customer.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Shipping Delays and Overcharging: My Experience with Scents Angel

I ordered from Scents Angel and boy was I excited to get my scent on. They said they would ship it out with 2-day UPS delivery but they waited a hot minute before they finally sent it. It's now been 5 days and I still haven't got my hands on it yet. But the thing that's really grinded my gears is that they charged me for those 2-day delivery fees even though they didn't ship it out until two days had already passed! Can you believe that? I'm not too happy about it, but I'm still hopeful that when it does finally arrive it will be worth the wait.

Overall, I think they need to step up their game in the shipping department. It's not cool to charge someone for something they didn't actually get. Hopefully next time they'll get their act together and make sure their delivery times match up with what they say on their website.

Read full review of Scents Angel
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Scents Angel Disappointed with Tom of Finland fragrance from Scents Angel

I recently made a purchase at Scents Angel and was pretty excited to receive my small spray of Tom of Finland. However, when I got my package and took a whiff, I was pretty disappointed. The label said it was Tom of Finland, but the scent was nowhere close to what it should have been. I started to wonder if maybe Scents Angel was more of a "smells like" company than the real deal.

I mean, don't get me wrong, the fragrance itself wasn't terrible. It just wasn't what I was expecting. I was really looking forward to that uniquely masculine aroma that Tom of Finland is known for. But instead it was a totally different scent that didn't quite hit the spot for me.

Now, don't get me wrong, maybe this was just a fluke and not representative of Scents Angel as a whole. Maybe they just had a bad batch or something. But based on my experience, I'd definitely recommend doing some research before you order from this site.

Overall, I'm pretty disappointed with my experience at Scents Angel. I was hoping for something amazing and unique, but what I got was just okay. I will say that the ordering process was easy and the item arrived quickly, so there's that. But in terms of the actual product, I feel like I could have done better elsewhere.

Read full review of Scents Angel
Hide full review

About Scents Angel

Screenshot Scents Angel
Scents Angel is a reputable online store that has been providing high-quality fragrances to customers all over the world for several years. The company has established a solid reputation for itself, thanks to its dedication to providing a comprehensive range of fragrances, along with excellent customer service.

One of the standout features of Scents Angel is the wide variety of fragrances that they offer. Whether you're looking for a light, floral scent for daytime wear or a rich, musky fragrance for evenings, you're sure to find something that suits your taste at Scents Angel. The company sources its products from some of the world's most renowned perfume and cologne brands, ensuring that customers receive only the best quality products.

Another impressive aspect of Scents Angel is its user-friendly website, which makes it easy to browse through the available fragrances and place orders. The site is well-organized and boasts a sleek, modern design that is instantly appealing to customers. The ordering process is straightforward, and the online store offers a range of secure payment options to ensure maximum convenience and security for buyers.

But, what really sets Scents Angel apart is their prompt and reliable delivery service. The company takes great care to ensure that all orders are processed quickly and efficiently, and customers are kept informed about the status of their shipments at all times. Thanks to their excellent logistics and shipping partners, Scents Angel is able to deliver orders to customers in various parts of the world in a timely and efficient manner.

In summary, Scents Angel is a trustworthy and reliable online store that offers a wide selection of high-quality fragrances for men and women. With its easy-to-use website, secure payment options, and prompt delivery service, the company has earned a solid reputation in the perfume industry and is a go-to destination for fragrance enthusiasts worldwide.

Overview of Scents Angel complaint handling

Scents Angel reviews first appeared on Complaints Board on May 16, 2023. The latest review Excellent Service, Quality Products, and Affordable Prices from Scents Angel! was posted on Jun 3, 2023. Scents Angel has an average consumer rating of 1 stars from 20 reviews. Scents Angel has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.4
163 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Scents Angel contacts

  2. Scents Angel phone numbers
    +1 (214) 463-0973
    +1 (214) 463-0973
    Click up if you have successfully reached Scents Angel by calling +1 (214) 463-0973 phone number 0 0 users reported that they have successfully reached Scents Angel by calling +1 (214) 463-0973 phone number Click down if you have UNsuccessfully reached Scents Angel by calling +1 (214) 463-0973 phone number 0 0 users reported that they have UNsuccessfully reached Scents Angel by calling +1 (214) 463-0973 phone number
  3. Scents Angel emails
  4. Scents Angel social media
Scents Angel Category
Scents Angel is related to the Perfumes and Fragrances category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.