Santander Consumer USA
Reviews and Complaints

I purchased a 2006 toyota avalon with santander financing. I paid the car off 9/2018. Months before paying the car off. I called costumer service because my balance should have been lower and payoff should have sooner. I kept getting the run around and customer service didn't help. One time they applied a payment to my account from another account. My dad was the co-owner of the car, he has a vehicle financed with santander for another vehicle.

I called Santana pertaining to my April payment $860 I was informed that my payment supposed to be 871 at 11% annual rate but my contract stated that my payment is 852.47 cents each month at 10. 21 % rate they also charge me $180 late fee for 2015 on my account when paying over on my payments, of 860 to 900 dollars a month. I was also informed that my contract has the wrong interest rate of 10.21 the supervisor said it supposed to be 11% and it came from a major car dealership. Santana has overcharged me and still overcharging me since 2014 when I went into a deferment until-now

I need information, when I obtained financing for my 2015 Jeep Renegage Lattitude from the Lustine Toyota Car Dealership in March of 2017. I need this information to settle a problem I have with the Virginia Attorney Generals Office, this car Dealership has sent 28 hard inquiries on my Credit Reports, to obtain Credit. Please any information would be greatly appreciated. The vehicle as been paid off inJuly of 2018.

I have a car loan through Santander consumer USA. I have had the vehicle for almost 5 years. My original loan was for $18, 000 in this 5 years I have paid them $19, 000 IN JUST INTEREST! And they are trying to say I still owe them another $15, 249! I did the math and I live in NY state where you can legally not get charged more than 27% interest. This is way over that and I'm sick. They tell me now that they charge me interest of $9 a day ! I feel like they owe me money back !

I bought car in [protected].00 . I have 3 payments left they are saying I owe almost 7000. more on the the car. I got deferences and made the extra months . they will not show or explain why. Never received copies of anything.I would like to know how this company can get away with cheating people out of their money. My payment are 417.00 a month. I never had ant problem until this last payment. Is there anything that can be done. I have paid 30, 000 for used 2011 car.

Bought car sept 2013 and dealership financed it with santander at higher interest apparently alot higher than I thought. Paid a $10 fee every month first few yrs to make my payments because they never were received early enough by mail. From the day of purchase I stay3d a month behind which I didnt understand, they repied once over an issue with the car possibly having a salvaged title that had been whitewashed prior to my purchase etc... Just been a bad deal from day one. And a purchase I couldnt escape from after I tried to trade. The car should be paid off october or november 2019 unless they find a reason to keep tacking on more charges. Which at that time I will have to sue on my own be behalf because im not gonna keep having my credir score held hostage. No way u can be current but yet behind. Juanita champion, 900 w hinton ave, lumberton, ms 39455

I purchased a car through Santander Consumer in 2014. The payments became too much because the balance wasn't decreasing as it should. The car was purchased at $24, 000 in 2016 I had to voluntarily give up the vehicle because I couldn't trade it or get it refinanced. I applied for refinancing but could only be approved if I wasn't financed through Santander. I lost so much money with trying to pay for this vehicle. When I gave up the vehicle, close to $20, 000 was still owed two and a half years later.

Purchased a new 2015 Hyundai elantra and price was 21, 000.00 and called to see what the payoff was it came up to over 25, 000.00 car was repossessed and was told that I was responsible to pay the payoff amount and the amount it was sold for 6, 000.00 has had harassing calls and letters I told them to stop calling my phone and they kept continue to call me even while I was at work threating me about I had to pay them I told them you have the car and please stop harassing me.

I paid my vehicle off in FULL, after Santander purchased Drive Financial. Where's my Title to my auto? My Account # [protected], and Vin # 1FAFP34384W94071. I need a RELEASE OF LIEN from DRIVE FINANCIAL SERVICES/SANTANDER. I have a new home address: 1518 Overview Drive, Benton, AR 72015, or scan and email the Auto Title to me @ my email address: [protected]@ualr.edu

My old home address: 6925 Fairfield Drive, Little Rock, AR 72209
My old cell. ph # (501) [protected]

Thank you,
Mary C. Anderson, B.A., B.A.
1518 Overview Drive
Benton, AR 72015
New Cell. Ph. # [protected]

I purchased a vehicle in 2013 and i requested a payoff quotes several times. They only provided it over the phone in 2018 they tell me I still owe over 20, 000 on a vehicle that was 24, 000. They picked up the vehicle and sold it but say I still owe over 18, 000. It is now reporting on my credit and habe been getting calls constantly regarding the over 18, 000 you state I owe. How is that possible that anyone could still owe that.

I purchased 2010 Kia Soul from Landers, back in 2012. Had to get a loan through Santander, they charged me 480/month. I paid on it for 3 years, lost my job. Car was repoed, they sold it for cash but is still charging me over 10, 000. It has messed up my credit and is just a bad showing on my credit record. They would not let me work out a deal to lower payments so I could try to keep my car.

I purchased a Toyota Corolla February 2018 they repoed it October 13th 2018 saying I was behind in payments . I lost a job after 90 days of having the vehicle, I called multiple times on what options did I have far as lowering my payment or getting a different car preferably a used one to lower my payments they denied my claims . So I struggled paying the note cause basically they were saying I was stuck with what I had and they couldn't change it . In all my car was supposed to be 21, 000 . The repoed my car and it was a VOLUNTARY REPO, they put on there it was a repossession basically like I refused to give them the car when I didn't, they said they would have to pick it up I agreed because they wouldn't work with me . They never said a date or a time that they would come and get it they just picked it up in the middle of the night and that's not what we agreed too . They called me in January saying can I make payments to clear my balance but like why are they trying to work with me now but couldn't work with me when I fell into a hardship? Plus I'm really lost on how my car when I purchased it said 22, 000 but they have a different amount on my credit report ?

I purchased a 2014 Dodge Charger in 2014, it is now 2019 and my balance is still 11, 000 dollars! This is ridiculous and I'm upset! I thought I was losing my mind but I'm glad to know that I'm not. The madness has to stop asap! I had to file bankruptcy because of this because I didn't want to lose my car..but even if I get out of it they'll still be my finance company and I don't want that!

I purchased a 2009 Dodge Charger in 2013 at Carmax. The vehicle was roughly $12, 000 and I put down $5000. My payment a month is 330.00. Over the course of the years I fell on hard times and communicated with Santander. They suggested to what is called a "deferment" which they explained pushes the payment to the end of the loan however they did not communicate that by doing this it will accrue a ton of interest to the loan. I recently just found out this information out. We are currently in 2019 and there saying I still owe them roughly $11, 000 how is this so when it was only suppose to be a five year loan.

I purchased a car in 2013 with a 6 year loan. I still owe over 10, 000 on this car. It's like none of my payments are going to the principle balance, the bulk of it is going to interest. If I had known what I know now, I would have never gotten involved with this company. They are like vulchers that pray on the weak and needy. They need to be stopped from their unfair loans.

Signed a deal I thought I couldn't refuse. I found a 2007 Ford Fusion with 89, 000. It was my first car. They were asking $11, 000 for the vehicle and they only required $1, 000 down. I drove off the lot thinking to myself I have 45 days to make my first payment after which I had just had a baby and was out on maturity leave. Needless to say after almost four years of having the vehicle I still owed the same price I financed with them. Which to me was beyond crazy. I called numerous times to have them pick the vehicle up. They took their time because it was a voluntary repo. They kept reporting to the credit bureaus every month even after the vehicle went to auction that it was late payments. If you can stay clear from financing with them it's the best option. I've been able to have the bad credit removed from equifax and also TransUnion but experian doesn't seem to budge just yet. I'm in the process of purchasing my first home. This debt and the negativity reported is hurting me. I've tried disputing it on multiple occasions. Not sure what else to do. Signing day was the worst decision I could have ever made.

I was over charged for this car with very high interest rates. Santander took over my loan and added very high interest rates. They repossessed my car and sold it and still charged me more than what I originally financed the car for. Santander charged an enormous amount of interest on the car loan. Also for me to obtain the car from repossession the fees were so high I could nor retrieve it.

It has been over 7 years and they are still repeatedly calling to harass me about the balance and putting a bad negative report on my credit each month. I need it removed it has been past the number of years. They are still harassing me about the balance of the loan.

Margaret Jemison
[protected]@gmail.com

03/18/2019

I rearended a vehicle and my insurance company gave them the amount to setteled. They still have not accept the amount given to them because they are saying is to low but my GAP insurance is going to be covering the amount that was not offer. Its been 5 weeks since they received the initial offer and they are still telling me that I have to wait to get a supervisor permission to accept offer but then again I spoke with a supervisor.

I purchased a vehicle 2015 Nissan Versa financed by Santander. Someone hit my vehicle and the vehicle was deemed totaled. The insurance company USAA paid Santander and I had gap insurance they also paid and Santander said I still owed 6, 000 well I didn't think that was true or possible. I called several times during the insurance process and some of the customer service representatives didn't have clue about explaining the account. One representative told me they consider my case as a repossession. I'm on a fixed income and i don't have 6, 000 to give to this subprime lending company.