Samsung
Reviews and Complaints

I have had a ticket to replace my phone on file for over a month. I was told my replacement had shipped next day by someone named 'Erica' about 4 weeks ago. She assured me it had been sent. Never got anything. Then I was told I would be getting it soon. Then I was told no information updates were available for the ticket. Every agent told me.. we will let you know when more information is available. I never heard any information back from anyone on any status changes of the ticket...

In the past 2 years, I have purchased 8 Samsung phones. I won't be purchasing a 9th...

.. and I will be sure to let anyone I can tell know of my experiences with Samsung.

Samsung galaxy s6 edge plus
Customer service & repair centre mississauga, on canada
May 11 to may 18, 2016
I was given this cellular phone as a christmas present dec. 25, 2015. The samsung galaxy s6 edge plus smart cellular phone is under warrantee for a year. There was a defective screen with a bubble on it; the nearest samsung customer repair centre is located in mississauga, a 45 minute minimum drive (Non-rush hour) from my residence.
Visit # 1 (Repair centre)
May 11, 2016 – samsung repair centre - representative alex, looked at my phone determined it was defective, but told me I needed to back-up my phone before they repaired it. I left spending (2 hours commuting back and forth from the repair centre to my home, having a friend drive me)
Visit # 2
May 12, 2016 –samsung repair centre – representative amal brought my mac book with me since I could not back-up my phone, since uploading seemed to be difficult on a mac. With amal assistance I was able to back up and my phone was taken in for screen replacement. I had to wait for 2 ½ hours for the repair. Amal gave me the phone and the screen appeared to be fine. I left the repair centre half hour before closing at 5:30 getting a ride there and back from mother. Since the repair centre above the pick-up desk is poorly lit with one high boy light I never noticed until I was in the car the screen had a crack now. I told my mother, she told me to call them, but the repair centre had just closed.
Samsung customer service (Usa) telephone call
May 13, I received a call from customer service to see if I was satisfied with the repair. I told the representative that the screen was cracked. The representative told me not to worry, take it back and the repair centre would replace it, no problem and that she would email them.
Visit # 3
May 18, 2016 – samsung repair centre (Coercing my mother to drive me there and back again) arriving at 13:23 (Ticket # 73) I tell the representative (Not sure his name) about the phone being damaged by the installers visit 2 above and the email regarding the customer service call expecting it to be a non-issue. He then says he has to get the manager jonny to deal with this. Jonny says he is not fixing it and received no email from samsung customer service. I was upset and asked what could be done and why they had no record. Jonny then telephoned the samsung customer service for me and disappeared into the back – was on hold for 15 minutes or more and I finally spoke with a representative named cesar, who gave me a transaction # [protected], he said he couldn’t do anything beyond his ability, then I asked to speak with someone higher, he put me through to another lengthy on hold to the executive division; I spoke to aelyn (Sp?) re-told the story outlined here; she then wanted to speak to jonny. Jonny had to email her a picture of the phone, I asked him to see the photos. The repair centre kept taking my phone back and forth to the back repair area behind closed doors. I now notice my phone has even more damage than when I just arrived with it – it has been scratched. I told jonny, this he dismissed me and left. Aelyn was waiting for the photo at her email address – [protected]@samsung.com aelyn receives them and says that they will not do anything to fix it, implying that I had done this after the fact and it should have inspected it before I left. I told her that I want to escalate this incident higher, she told me this is the highest it can go. Then she said she will talk to her superior and get back to me herself within 48 hours. The call ended, the representative on visit # 2 amal asked to see my phone, she concurred with me that in the lighting at the repair centre, she could not see the crack; she could only see it when there is a direct light source. I left the repair centre at 15:00. Left to battle rush hour traffic and feeling disgusted at the service I received.
About 4 later around 7pm or aelyn called me to say – no they are not fixing my phone, final decision.
The phone is approximately $1200. Cnd
In order to resolve this issue with samsung I would like my phone replaced with a new one or the money refunded. I have had many phones namely the iphone; the difference is that they have amazing customer care. I have been given nothing but grief form samsung; they have bad customer care and do not stand behind their product.

I have purchased a Samsung phone which had a warranty. At first there were no issues and it was working fine. But then something went wrong with the screen and it was really hard to use it. When I wanted to open my messages he opened photos and etc. I contacted the company and asked for help. These guys agreed to check and fix it but only for some extra payment. They really did not care about the warranty!

We wasted our money buying a $1750, 65" samsung led tv just a couple of years ago that is now junk. We thought we were buying a better brand buying samsung but their useless warranty doesn't cover their junky product long enough and eventually you will be left in the cold with a useless hunk of junk. Don't let that be you! We started experiencing intermittent issues with the tv a few months ago where it would turn off and turn back on for no reason. It was tolerable, weird but we didn't pay it much mind. Then it started to happen much more frequently and for longer cycles, turning off and back on over and over again four or five times before it stayed on. Now the tv will not even come on to trouble shoot what is causing the issue and samsung basically told us after giving us the runaround in email multiple times and finally speaking to someone after a long hold one day we are out of warranty so out of luck. We have a cheap vizio tv and a sony bravia we paid under $500 for each and have had them both over five years using them much more than this samsung giant we watched only 2-3 hours a day max... The samsung is junk, buy sony or vizio, don't waste money on a brand where they don't care about quality or customer service.

I have purchased my microwave of samsung dated 04/11/2010.In 28 december, 20 15 some problems were found in operation of microwave for which I have complained to samsang customer care center in first week of january 2016. With the reference of that complaint I have received a service call from the no [protected] to service my microwave. On 8/01/16 that person has came and he has given his company visiting card and told that our company is authorized service provider for samsang. After checking the microwave he told that the problem is in panel of microwave and we have to repair it. I will carry the panel and send it to company for repair, it may takes 4-5 days and he has carried that panel on 08/01/2016.
After one week I called him he told that that panel is under repair it will take more time, after 10 days I called again but his number was not responding, till than we are continuously trying on his and his company number but it was not responding, we have also mailed on his given mail id. Meanwhile various times we have also call to samsung customer care center; they told that in this case they can’t help us without complaint number, as due to some problem in phone the complaint massage was not saved in memory.
I wish to draw your attention that if we have complained to company than it is overall responsibility of company to resolve it in proper way. If I have complained to samsung customer care center only, than how a fraud person came to resolve the complaint and how he got the all complaint details of my microwave, my address etc.
After a period of 4 month we don’t have any response neither from the samsung company nor from service company so we request you kindly take the necessary action please.
Copy of visiting card of that company is attached.
From
Dr. Shalini gupta / j. P gupta
C 104, iind floor, lajpat nagar iind,
New delhi.
M: [protected], [protected]

Frankly maintenance when samsung from the worst possible and in my life will not buy any device samsung if the way of dealing with this bad form because you purchased a washing machine and a detent position and the employee a respectable others responsible for maintenance in the branch of the gulf samsung insists on taking the washing machine troubleshooting in the workshop with the science the technician is unable to repair and more than once and more importantly, they are lying after each inspection technical writes in his report that there is a flaw in the product specification with science that he be present and notes the diversion of water from the bottom of the washing machine and insist on lying and fraud and deception that there is no problem in the product despite the seriousness of the topic on the people of the house of the population and could cause a fire and
Lodged a complaint for consumer protection who إعتمدو to report for الكارفور place which you purchased the product and the maintenance because I refused to hand washing machine to maintenance and repair because of lying and fraud in the reports of the technical detection and I am now in the procedures for the transfer of the matter to the ministry of the economy and all i'm only guilty purchased a washing machine and appeared defective leaking from the bottom of the washing machine.
Telephone number: [protected]
My name is mohammad ghazwan junaid

Holistic hope to find the solution, you have to give me my right after the sick of samsung branch in the arab gulf (United arab emirates)
If your desire to communicate with me the best to be related to speaks arabic

Our washing machine was working properly till a month and half ago it was doing really loud noise, since then we are experiencing the most worse customer service support we called Samsung customer service support and they promised they will come and check the washing machine, first time the technical support reprehensive visited us saying the problem is it needs a part that need to be changed and he changed after he left the sound was there again, again we called the customer service support who sent technical support representative who visited us like 10 times and every time he say a spare part needs to be changed and till NOW THE WASHING MACHINE STILL HAS THE SAME LOUD VOICE.
Note: the washing machine is still in the guarantee and there is point written in the guarantee.

We are really so frustrated and to be honest we are advising people who we know not to buy any of your products.

I need to replace the washing machine

We bought a new tv from jumbo mall of emirates dubai. First day the screen got black and we called jumbo they said you will get help from samsung customer services. I am having a daily call for last four days with no answer. They are saying their technician will visit us but they don't know when. Though the sales guy told me samsung is the best company now I realize it is worst company even I told customer services to help and through this garbage box. I'll buy a new one.
That is a 55' curved uhd smart tv.

On Aug. 22/2015 I bought a washing machine 17 kg the latest model and from the purchase day the machine admitted to the shop four times and the technician visited us in my home more than eight times and I've been advised by the technician for the first time to stop using the colorex because it is the main cause lead to the detergent pump failure then I do so but still the machine fail again and this time the maintenance supervisor advice me to stop using the powder soup as per the manual and manufacturer instructions and when I refer to the manual I found that these instruction conflict with. Now for four months my issue is hanging and they asked me to collect my machine and their feedback is machine is healthy but what I am sure about that the problem will exist again after two or three wash. note that the price of the machine is about 9000 S.R almost three thousand $

I bought this phone for my wife for Christmas 2015.Two months later it shut down, with this on the screen, Custom Binary Blocked by FRP. My wife and I are 62 years old, we are not tech savey.BUT Samsung says This our Fault. The phone was bought from Walmart, and you all know about their return policy 14 days to return(Walton Family must not be making any money).After that it is covered by ONE Year Warranty from Samsung BS.They say we caused This, I shipped it to Samsung, They sent it back, Its my Fault! One hell of a paper weight I Have. I will never BUY a Samsung Product again.Beware consumers of their products/or who buy them from. I have an LG phone 4years old and works like new from day one, will never get rid of it.

I handed in my blu-ray speaker bar at a samsung authorised repair centre on 13/03/2015 after I experienced issues with the blu-ray player component and the sub-woofer not connecting (Unit still under warranty). After about a month and a half I got the unit back just to find the blu-ray still not working. I handed the unit in again (Still under the first jobcard) after about another month I got it back but it still didn't work with the repair centre claiming they are waiting for a replacement part. Two months later they said that the replacement part could not be obtained and that the unit will need to be replaced and that they will fetch it from my home. Upon collection I got a new jobcard (Unit when out of warranty due to all the waiting and delays). After a month I got feedback that the issue was with the firmware that needs to be updated. The unit went back another time for this to be done. After I finally got the unit back (A year has since passed from the first time I took in the unit).

I then connected samsung for assistance as this issue was not getting resolved by the repair centre after 2 months of waiting for an answer samsung's feedback is as follows.

"at best we can offer you a discount on a new unit since the unit can not be placed due to being out of warranty"

My argument is I took it in the first time still under warranty, how can they now claim it can not be replaced?

Good day,

My cellphone is a Samsung A7, I am on a contract and upgraded in November to the new A7 phone, I took out insurance for the screen if it gets damaged, the cellphone fell down, then the screen turned all black and I could not use the phone, they send an sms to state that my "claim SCR1422" was denied due to "liquid damage" there was no liquid spilt on the phone, it fell and the screen went black, so this is part of the screen that was damage, now they wont allow the claim as it is stated as liquid damage, I thought that's why their is insurance on the phone to repair it, I am not satisfied with the claim and the inusrance and think that is why insurance is taken out to protect you form damage and if your phone gets broken...to fix the phone, the people were not very friendly and I need to get the phone repaired quickly

I buy I samsung cell phone model j110h/j1ace, perched date-15/10/15, this phone 1 year warranty, but this time my phone lcd is cracked, pda is ok, but no display, picture anything, on/off is ok, but this time samsung care not free service in this phone, & repair chargeable 4000 rupees, demand, free service is not able samsung phone, & other phone is free service but samsung phone but not free service why, my name saurabh kunti, email [protected]@rediffmail.com, please service of my cell phone & within free service thanking you, s kunti w. B.

I had to upgrade my children's phones, and switched to Cell C. My son wanted a Samsung Gear S2 for his birthday, but as they were not available yet, I asked the salesperson who attended to my upgrade, if there are specific phones compatible with the Gear, they told me all smartphones with android 4.4 and higher 1.5 GB RAM will be compatible, as per Samsung's website as well. As I was looking at the Samsung J7, they told me it will be compatible. He also told me that I will be able to get a contract on the Gear separately once they do have stock. Now a month later as I enquire about the stock, they inform me that the Samsung Gear S2 is only compatible with the Samsung S6 & 7, and you need to do a contract on the two together. So now I sit with a phone without a Gear and my son without his birthday gift.

On April 4th, my Kenmore - Samsung microwave that was less than 1 years old died. Just stopped working in the middle of a cycle. We unplugged it, plugged it back in and then it started working again. But then it stopped. I called the service number that was on the invoice as we had bought the microwave at a Sears Liquidation Centre in Montreal.

I called the number and was connected to the call centre in the Philippines. They informed me that because the microwave was Kenmore, they would have to put in a request for Kenmore/Samsung to schedule the repair. It should take 2 business days for them to call me. I asked if I could call directly and I was told that they couldn’t give me the number.

So I waited. Nobody called. So I called back. The call centre agent told me that Kenmore/Samsung had tried to call me and I didn’t answer. That is a lie. I gave my cell phone number and at no time did I get a call. But I was assured that someone would call me immediately and set up an appointment. I asked for clarification on “immediately” and I was told 10 minutes. Well, nobody called. So I called the call centre in the Philippines AGAIN. This time, I was told they could give me the number directly and I could make the appointment. That’s odd because when I asked for the direct number the first time, I was told I could not have it.

I called and made an appointment for April 14th. (Incidentally, the operator that I spoke to said that I was NOT supposed to be given the phone number.) The technician came, looked at the microwave and said that he had to order parts. This could take 4-10 business days. 6 business days later, I called the repair line to find out if they knew when the parts would be available. I am told that 4 parts were ordered. 3 of the four will be available on April 28th and the last part – a transformer – would only be available on May 11th. I should expect a call between May 11th- 15 to schedule a repair.

So now a repair that started on April 6th will take 6 weeks to repair. Does it make sense to you because it doesn’t make sense to me. At all. At this point, I question why Samsung or Sears would not simply replace he microwave that cost me $200.00.

I was told by Transglobal repairs that in order to authorize a replacement of the microwave, I should call 1-800-Samsung. I did just that. Funny how that number is a call centre in Manilla that is ill equipped to do anything other than make appointments or cancel them. They told me that I had to call Transglobal repairs.

I finally spoke with Zelda and Carole who could not believe the absurdity of this situation. They tried to see if Samsung would replace the microwave but the policy is to repair it when it can be repaired. As a consumer, this seems highly cost ineffective as the technician has to come to my house twice, parts need to be ordered (or manufactured) shipped, and the call centre is involved. All of this surely costs more than the value of a new microwave.

Eventually a repairman came to my house and fixed the microwave. Only he didn't replace it properly and I had to call again and have another technician come and fix the door and align the microwave in its spot properly.

Well, my microwave has died on me AGAIN. The very same one that was repaired in May. This happened in the month of August, around the 15th of the month. I spoke with Carole and Hahrivony who both confirmed that in order to get the ball rolling, I had to call the call centre in the Phillipines to make open a service call. I did. And then I spoke with Carole who put a notation in the file that I was to be called this morning with a request for a first thing in the morning appointment.

The repairman called this morning to say "he was calling to confirm the appointment between 11 and 1pm today". That is not at all what Carole and I discussed. He claimed he didn't have that notation and that he couldn't schedule an appointment first thing and I had to call Parts & Service Experts, the company he works for, to schedule the appointment. I spoke with Monique, the supervisor, and she said that nothing can be done. I should take the appointment when I get it.

A repairman finally called and an appointment was set. He came and found that the thermostat was defective. He did a bypass and said he had to order the part and he's come back when it was in. He said we could use the microwave but to be careful as there was no thermostat. He left. My son used the microwave for 3 minutes then it stopped working AGAIN. I called the technician immediately. He said the best thing is to wait for the part. I did. He came and replaced the part. The microwave STILL ISN'T WORKING. He ordered a new motherboard. i received a call that the part would be in on the 18th. I called the technician to let him know. I haven't heard back from him.

This second repair has been dragging on far too long and it is exceedingly frustrating.

I have JUST called again because for the third time in less than a year, the microwave isn't working again. Nobody seems able, willing or interested in fixing the problem that has been pretty much ongoing...

I purchased a samsung french style fridge model: RFG28MESL on 06 january 2014 from dion wire canal walk . on 27 may 2015 we logged our first complain regarding the faulty water filter which an technician came out for, but the problem was never resolved. on 16 september 2015 we logged another complain with samsung head offices South Africa which regarding the same matter an yet again another technician was sent out by the time he arrived there was another complaint which was the fridge had bubbles and corrosion which was not suppose to be as this is a stainless steel fridge. he took pictures and was going to report this to his office and someone would then be in contact with us which never happened. on 27 january 2016 I now called again to check up on this complaints just to find out, that I was now out of warranty but neither of the complaints was ever resolved. I have now dealt with the agency directly and also Samsung head offices of which I have a reference no REF: [protected] and still up to today no respond. according to them they have called us previously and could not get a hold of us but this is after they have been out to our place twice already and knew exactly what the problem was. I am so fed up with this and really just want them to collect their fridge as it is a total embarrassment to me even having it in my house as it looks like just another cheap fridge that I got off the streets second hand. I really loved the fridge but the poor service we received is putting me off Samsung completely the only way they can make this up to me now would be if they give me a complete different unit as this has definitely left a very bitter taste in my mouth. samsung I don't appreciate the way you do business as it is completely unprofessional.

I purchased a new samsung galaxy black - sm-g900vzkavzw for my daughter on jan, 12th, 2016 through a service provider, verizon. I wanted her to have a new phone specifically since she is now on a work term in peru, so I wanted something reliable, so I thought.
About a month ago, the phone suddenly stopped working, completely dead, so since she is in peru, I asked her to talk to a local store to see if they can look at it and see if there was anything obvious, like water damage, or faulty charge, faulty battery. They found nothing wrong with it saying it had to be the electronics.
So, I went to verizon, who quickly advised me that they do look at or warrant the phone, but I need to go to samsung, which I did.
I followed normal protocol and submitted a claim of which they quickly rejected saying the phone serial number was out of the warranty period. After several call and e-mails, I finally got them to agree that the phone was under warranty, and therefore they would look at it. So they promised to send me an e-mail with the ups label, etc.
Of course, this did not happen, again and again, and after 4th attempt on the phone, I refused to hang up until it got sent. Yes, finally I got the phone out.
Almost a month has now transpired since I started this process, and I got a call from a representative that the phone was not considered under warranty since someone had opened the back cover and looked at it. They acknowledged that the electronics were shot. After much discussion, she refused to change her tune and thus I asked for a supervisor. Of course not one is available, so they promised to call me back, which the next day yesterday a gentlemen did call me.
Now I was provided two excuses: (1) phone warranty was voided as soon as the cover was removed, and (2) back cover was not the original. Not the original! How could this happened? They suggested that verizon probably changed it, so not their problem. You have got to be kidding me!
The phone was barely a month old! We managed the situation as best we could! We were expecting a reliable phone for a daughter is out of the country, but this is the service we get. A fluff off and blame it on someone else.
So I was told to verify my address so they could return the phone. I refused to verify saying I wanted it repaired or a new phone. I am at loss on what to do further. Please help if you can.

Samsung ticket # [protected]
Ray giovanatti at [protected]

Having placed an order for a samsung S7 on the 4th march with the expectation of receiving my package on 8th march before it gets lunched, it turn out not to be the case. I waited and waited and even as write the phone has not arrived. I contacted the samsung customer support service on the phone and for 45 mins no one answered my call and this happened twice on separate days. I also wrote several email to the customer support team and it took a week for someone to reply my email with the only words saying "we are sorry for the belated reply. ... unfortunately we are experiencing high volume of demands and your order is in the queue since we have run out of stock". . Honestly, i thought samsung was better than that. Having used iPhone for the last 8 years I thought this was the time to change and try something new with samsung. This first experience has certainly not worth the price. I checked my bank account and samsung have already taken money out of my account already. Worse of it all, when I visited the local samsung shop I found out that there were more than enough of the phone selling out there and when I spoke to the store I was told the samsung shops and online shops do not share the same system so they could not help trace my parcel or do anything with it.
ORDEER NUMBER [protected]-D105

I purchased the S5 Active phone from AT&T 10 months ago. One of the main reasons I chose this model was due to the fact that it was water proof. I am an active person like to hike and ski etc.
In February I took a trip to Mexico and wanted to take pictures of the fish and turtles in the ocean. My phone abruptly stopped working... The phone obviously was not waterproof as the company boasted.
I sent my S5 Active into Samsung for warranty. Samsung did not replace my phone as it had water damage... Uh Duh... That is why I contacted Samsung in the first place... I am quite irritated that Samsung told me over the phone that my phone was warrantied and that they would replace it.
The sales person at AT&T told me that Samsung had problems with this particular model with the charging port not sealing tight and therefore leaking water if submerged...
I take very good care of my electronics and I am very disappointed that Samsung is sending me back my damaged phone