7kg front loader washing machine
well...here is the long story cut short.
Bought a Samsung 7 kg front loader august 2008.
Within the first 14 days it leaked, so was covered by the store and replaced.
After 14 days it leaked again, and was not covered by store, so had to ring Samsung.
Replaced, and told by store must have been a bad batch.
Under warranty it broke down, and so the circuit board replaced. Repair man said the replacement circuit board would have cost $400, and machine only cost $600? Asked him how long this would last, his answer, "How long is a piece of string?"
Had it 3 years now, not under warranty, and the lock catch wouldn't open and so washing left 3 days until I could get a washing machine repair man. He said catch burnt out and after $50 call out fee, said could fix it with new part, $200.
Yesterday I bought a Bosch, with a 3 year warranty, and was happy to see the poor Samsung get wheeled out the door, because the $200 quoted for part to open the door, (burnt out?) MAY fix it.
Would not buy anything Samsung again. You have been warned, and that is what these forums are for...
All up spent $730 on the Samsung, and $800 now on a Bosch...$1530 on washing clothes just on 3 years.
also known as Megan Lewis.
Boadicea Camulodunum28th of Jun, 2014
Nola,
I was determined to have the right of reply, and this is my final follow-up
Should I help someone who is reaching out and deeply-hurting?
Absolutely. I do what I can to help people, but I also have the wisdom
to accept my limits. I can only do so much. I should never have a
friendship based on guilt over someone's poor choices. It is so easy to
find ourselves in denial about someone's behaviour, because we so deeply
wish they could escape their pain and suffering. But what we want for
others doesn't work unless they want it for themselves. People must save
themselves, and you can only help a person who really wants it and is
ready. I have permission to walk away from anything that doesn't feel
right. I trust my instincts and listen to my inner-voice — it's trying
to protect me. I never stop sharing my love with people; that's why I
was put on Earth. But sometimes the way to share love is to let someone
go. Staying in an unhealthy friendship can keep a person from finding
their own way and moving to the next level of their own path. Sometimes
the best way to save someone is to walk-away. Real love sometimes means
saying goodbye.
My life was meant for more than being a life-long doormat for deadbeats,
losers, gossipers, nay-sayers, dream-crushers, energy vampires, users,
abusers, and passive-aggressive back-stabbers. Some of these people are
rabidly-infected with obvious madness. Some have less obvious ways, such
as the "helpful" enabler, who sends you off to your destruction with a
helping hand and a smile. Some are "doubt-whispers, " who plant the seeds
of non-belief in your heart to take root, so they can then console you
in your inevitable moment of defeat. There are also perpetual victims
who feed on your constant attention. Call them what you want, you know
exactly who I am talking about. One thing always reveals their sometimes
hidden identity to me — after you have been around them, how do I feel;
have I been depleted and drained, or energized and inspired?
A person at peace can immediately recognize a consciousness in crisis,
whereas those in crisis cannot fully understand themselves or others.
This is the eternal challenge with ignorance — ignorance can't see
itself. People often turn away from good advice because they need
something another person can never give them — discovery. As much as I
would like to help others avoid pain, sometimes we have to let go and
allow them to receive their painful lessons. Suffering is one of life's
great teachers. I cannot save people from themselves. All I can do is
stand firmly in my hopes for them, with compassion.
I want to be a good person and be helpful to people in need, but it's
impossible to give to others if I have been used-up. Being a good person
has nothing to do with allowing people to destroy me. There are limits.
I can best help others from a position of strength, not weakness. So, I
don’t forget to be good to myself first. I don’t forget to take care of
me! It is never cruel to want to save yourself from being swamped by
fools. You cannot save everyone. Some people are going to destroy
themselves no matter how much you try to help them. Their lives are full
of emptiness, chaos and dysfunction, and they will bring their misery
and pain into my life with full-force if I allow it. Then there are
others who have the outward appearance of success and are seemingly not
self-destructive in nature. These people do not destroy themselves, but
instead survive through the destruction of others — these are the users.
Either of these types of people will latch-on to you in a death-spiral
and take you down to the depths of hell with them. This is my life and I
have the right and responsibility to make good decisions for myself.
I must firmly, absolutely and ruthlessly protect my safety and sanity.
Misery loves good company, so if I am surrounded with drama, gossip and
fools, then I need to consider that I have been at risk of becoming one
of them. The real zombie-apocalypse is the pandemic of drama and
mediocrity. Troublemakers will infect you with the malady of their
madness. And especially, if my positivity immune system is low, any
exposure to a person afflicted with negativity can poison my life. I
have to get these people out of my life, once and for all. One of the
fastest ways I can profoundly change my life is to rid myself of toxic
people. When I realize I have come in contact with one of these people, I
have to run for my life; get to safety and then scrub down my brain
with a wire-brush to remove their insanity from the corridors of my mind
-- inoculate myself immediately by creating a safe space and aligning
myself with healthy people. If I have to go it alone for a while until I
find my healthy tribe and chosen family, that is fine. Being alone is
much better than being around negative people out of loneliness or
desperation.
Boundaries and risk management are very important parts of living a
healthy and positive life. Even professionals like therapists,
psychologists and social workers limit their exposure to their clients
and draw boundaries. What on earth ever made me think I can handle
unlimited exposure to toxic people and survive? I can still be a
charitable person who helps and cares about people, without helping
those very people destroy my life. I have learnt how to draw a line and
learn how to enforce it; get selfish and take care of me. Cleanliness
and order is good Feng Shui which applies to people even more than to
the things in my life. I must clear out what I don't want, to make room
for what I do want to arrive. The way to send a clear message that I am
ready for better people in my life is the kick the rascals to the curb.
We strive our whole lives to love people unconditionally, but sometimes
we need to get rid of people unconditionally. The intimate space of my
personal life should be reserved for amazing, beautiful, radiant souls —
good, wholesome and loving people. My truest family is my chosen
family, people with whom I most identify. I make a clear decision on the
type of people I want in my life and if they don't make the cut, then I
create some distance. It doesn't matter if it is a close relative,
parent or child-hood friend; no matter the history — when people are
toxic, disruptive and dysfunctional with no reasonable signs of
recovery, then they need to go. Sometimes, to escape a bad relationship
and reclaim our lives, we have to break a piece of our heart off, like a
wolf chews its leg off to escape a steel trap. Ergo, I love toxic
people from a distance.
Now is the time to walk away. I haven't been listening to my
inner-voice. My gut has been screaming, but I have been ignoring it. How
much more of my life am I going to throw away for a lie? I accept it.
Some people never change. Some people have abusive, negative,
controlling tendencies in their blood; they are wired for havoc,
bickering and deception. They know of no other way to interface with
others, except through their created chaos. Chaos is their home-court
advantage where play their mind-games so they can have power over you;
it's a rigged game you I can never win. These people will wear me ragged
and bring me to my knees emotionally and physically. In time, they will
destroy every wonderful thing I have in my life. I have been in danger:
my health, my peace of mind, my happiness, and maybe even my life.
There is more than one way to lose your life; quickly through violence,
or fettered-away and wasted around dreadful, toxic people. I must take
control of my life and make good decisions for myself. The insanity must
end, for my own sake and for theirs.
Sometimes a person needs us to abandon them, but we hang-on anyway,
which can be devastating for both parties. Helping others can sometimes
even be a convenient distraction from addressing our own unresolved
issues. When someone you know is so toxic and destructive that they are
poisoning your life, you have to create some distance. They need you to
walk away as much as you need it. People who are out of control
desperately need to observe your healthy boundaries in-play to learn
from your example. I can best teach others about healthy boundaries by
enforcing mine on them. There is a difference between giving-up and
strategic disengagement. I know the difference. I have learnt how to let
people go. I have stopped holding-on to the wrong people. They can go
on their own way; if not for me, then for them.
I can help others when I am safe, secure and successful in my own life.
Practically every successful person I know of is successful, in part,
because they moved the destructive and disruptive people out of their
lives. Successful people carefully manage their energy and associations;
they are gatekeepers. Whom I allow into my life, mind and heart are
among the most important decisions I will ever make. I have taken
inventory of the people with whom I spend the most time. Whom I spend my
time with is who I am, or whom I will soon become. I limit my exposure
to unhealthy and unsupportive people. I love myself enough to say no to
people who diminish my chances for a beautiful and empowered life.
Sometimes you have to get away from what you know to discover what you
don't know. It is time for the abuse, control, lies and negativity to
end. I am aligning myself with a new tribe of healthy people who are
supportive of my highest good and potential. I am finding the people who
are living the positive lifestyle I wish for myself and who share my
values, thereby creating a new family of friends that I can call,
"home." My new positive and supportive tribe will edify me, strengthen
me and empower me to serve others in ways that I would have never before
imagined. Taking care of myself is the most powerful way to begin to
take care of others. It is not too late for me. It is never too late to
begin loving myself again. It is never too late to have the life I
deserve. Healing for everyone begins with self-love — starting right
now.
Boadicea
if you see her profile is opened 12th july 2014, and post was 2011 ?just to add a comment to this page. She is a very sick individual who should seek professional help. thanks for your thoughts Boadicea about my washing machine and your concern about it. Best show some concern for yourself.
This person has been stalking me under 15 facebook profiles and the original one is Boadicea Camulodunum on facebook. I really would like my original complaint removed as this means stalkers find you and do this...over a washing machine. Please remove post so that this person stops stalking.
The company contacted me and a satisfactory resolution was found but I didn't think would pick up a disturbed stalker in the process four years later.
new product not working and authorised dealer is not responding properly
New refrigerator of samsung company has been purchased on 24th of october from the authorised dealer of samsung, prakash motors, jabalpur, madhya pradesh, india. Refrigerator is not performing its basic function i. E cooling, when we have complained (To the authorised dealer from where we have purchased this product) they have not responded & not even given the satisfactory feedback regarding the problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
durability and after sale service is worst of all
I bought a Samsung Refreigerator in 2009 with a warranty of 1 year. Just a year and few days passed the Fridge broke down due to gas leakage, I got it repaired by paying Rs.900 and odd to their service center for gas charging. And similarly, I bought a Samsung split A/c of 1.5 ton Btu in May 2010 with a warranty period of 1 Year. Just one month after the warranty period i.e. 25/june/2011 it broke down, No cooling there due to gas leakage, which was repaired at a cost of Rs.1630 by their service center in Chennai Ekkaduthangal. And, I was told the service also carries a warranty of 3 months ! Alas! To my dismay just exactly after 3 months and 7 days, The A/c broke down again, for the same reason due to gas leakage. But when I called their (so called!) customer care and registered my service request someone came and gave me an estimation of Rs. 2440/- of which 440 was charged in advance for coming over and checking the fault ! In the meantime, I sent an email to ''support.[protected]@samsung.com which is the customer support center for India, explaining my grievances and wondered if their products are designed to work exactly for the period of warranty ?! I suppose this truth irritated the Samsung Customer Satisfaction Team (Mr. Surya R. Kurup) and Hence, I received an email from their local service center with an estimation for Rs. 4007/- after their deductions ! This hike in the estimate (from Rs. 2500/- to 4007) is clearly to harass me !
I would suggest and advice you all no to buy any Samsung products for their after sale service is worst .. Please dont waste your hard earned money by buying Samsung Products..! I wonder Samsung Products are designed to work trouble free just for the warranty period only..!?
I dont want my fellow countrymen to suffer be subjected to this corporate arrogance and harrassing! Thank YOu Nazim M.
The complaint has been investigated and resolved to the customer’s satisfaction.
service issue
SAMSUNG service partners Sri Sai Enterprise is worst than fish market, my mobile is with them for last 40 days for repair, my handset was working fine after they replaced mobile battery but the same was not charging for which they had taken back for repair and from last one month it is with them, now they are claiming that the PA board is bad and not available, i have escalated to Samsung but the respone is poor, i would suggest not to by Samsung mobile if you want to use more than an year.
Worst, Pathetic service ever seen
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear sir, Recently I have bought a new microwave oven model no:CE 1041 DFB, capacity-28 Ltrs from your authorized dealer KAMALIA ELECTRONICS, 46, Talkatora Road, Alambagh, Lucknow which isa Value Plus shop also on cash payment against sale invoice NO.739 Dt.24.10.20 .As the MICROWAVE OVEN was provided in a sealed carton which was eventuly opened by the demonstrative agent of your company a NOSSLE FOR HOLDING THE SKEWERS WAS FOUND MISSING IN THE CARTON.From that day I have called &informed your AUTHORISED DEALER KAMALIA ELECTRONIOCS so many times and despite given verbal assurance our complain has not been rectified since without THAT NOSSLE we cannot BARBECUE or prepare any TIKKA SERIES the whole purpose of buying a MICROWAVE has been DEFEATED and the OVEN is of no use.It also raises a question on the quality of customer services your REPUTED COMPANY provide to their esteemed customers.SIR I hereby through this coloumn take the appourtunity to address my complain directly to you hoping you will take a STRONG NOTE of my complain and RECTIFY IT at the EARLIESTor else we will be left with the ONLY OPTION but to move to THE HONOURABLE CONSUMER COURT TO SAFEGUARD MY CONSUMER RIGHT.In anticipation of your quick response.R.S.RAJPUT 551K/98 BHILAWAN ALAMBAGH LUCKNOW- 226005 U.P.
I will not buy another samsung phone and maybe not ever buy a samsung product
I have the Samsung Behold touch screen phone which is less than 1 month out of warranty. The touch screen will not work and this phone can now only be recalibrated by a factory technician. They want $70.00 plus S&H to fix this problem. I think that this is a design flaw due to the fact that the phone has no hard reset that would restore the calibration to factory defaults. I also feel that malfunctions so close to warranty should be fixed under warranty. I will not buy another samsung phone and maybe not ever buy a samsung product (at least knowingly). I am very Irate because I spent a lot of money on this phone and it is worthless. A $15 Nokia cel phone now outperforms this worthless Behold phone built by Samsung.
Hello,
I'd like to apologize for the touchscreen issues you're having with your Behold. Samsung's Executive Customer Relations team would like to speak with you to see how we can resolve your issue. If you send us your name, phone number, and email address to Social_Support_Mobile@sta.samsung.com, a member of our ECR team will call you to see how they can help. If you have additional questions about your Behold, you can contact the Samsung Social Support team at @SamsungSupport on Twitter or Samsung Support on Facebook.
Sincerely,
SamsungCarla
Samsung Social Support Team
@SamsungCarla
uncompromising customer service
I have a very unpleasant incident today with
Mobileone Ltd! As we requested for an early recontract on take3 plan, we were promised agreed on the line with their customer service officer, Amy. After waiting for 90mins for our turn, we were told that this was not conversed in our conversation with their representative. Despite being involved in an another one hour of negotiation, they refused to bend their rules for my wife who has been their loyal customer for the last ten over years. We even requested for a discount or rebate off the phone price on normal plan. Their answer was : it's actually your choice of phone and M1 unable to give rebates as requested. That being said, a big telco company like mobileone, being unable to cater to their customer requests and keeping their stand is so uncompromising and so call " ungrateful ", so being loyal to them does not help a bit at all in such situations, we had better switch telco for a better customer service. The worst thing is my wife got rid of the old phone before going down to recontract, which only add fuel to oil.
The complaint has been investigated and resolved to the customer’s satisfaction.
mobile stolen
I, prerana gajbe, had purchased a samsung star 2 mobile phone (model no. gt-s5263) on 17-08-2011. but, it has been stolen from my hostel today [protected]) in the morning.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible customer service
I bought a 55 inch Samsung LED 7 series for 15, 000Dhs, and to have it stop working 8 months later. When I called the service centre I had to beg them to send someone to look it at. The person came 24 hours later barely speaking a word of english and mumbled that he had to take the TV. When asked when it would be back he said 2 days max. Now 5 days later I am still waiting for it back. Ive called customer service many times and demanded for the issue to be escalated, and of course you guessed it still no one calls me back. I even asked for a spare TV to be sent to me, so that at least I would have something to watch, but again, no one can tell me anything or make a decision. This is the worst service I have ever recieved. You would think buying such an expensive TV would ensure better service, but this is quite the opposite. Im still waiting for my TV and a call back and I am sitting at home all day with no solution. Everyone be aware that Samsung absolutely suck, and they have lost a customer for life. I work for one of the largest retailers here, and will be spreading the word about this to everyone I know.
I think the worst part of the whole fiasco with Samsung customer service is that I have an extended warranty from another company to replace the phone if Samsung does not repair it. because the phone has a one year warranty and I only had it for 4 months the extended warranty company wants me to send it to Samsung first (read fine print on your square trade warranty and their call center is out of country to). Samsung sends the phone back unrepaired and refuses to send any printed info stating why they did not repair it. What kind of company refuses to put something in writing? DIshonest COMPANY! The trust factor is lost, I won't buy anymore of their products and the out of country call center drove me crazy. They told me I did not call in the right time frame and it was my fault, apologized a million times, but did nothing, 3 supervisors later still no resolution, but a 100 "sorry can't do that". So beware even if you have a extended warranty Samsung will refuse to provide any written documentation for you. They will only say "it was not fixed"
I have purchased the Samsung Washing Machine 2 years ago, Now machine is giving issue so called up the service center. They took the machine and quoted the price which is 50% of the machine cost. I told the this is very high they told nothing can be done as these the rates for spare parts which they receive from Samsung. I also argued how come machine is faulty in just 2 years for which they were unable to answer. Earlier machine we used for 6 years whitout any fault that too was low end brand. Quality of Samsung product are going down and down with day passes. I purchased the Samsung Machine just by looking at the samsung which i believe is the biggest mistake. Suggestion to Samsung, please also work quality otherwise days are close for you to loose the reputation from the market.
I have recently bought one samsung S7 edge from Lulu store abu dhabi mushrif mall, it was pre ordered and i received the mobile from the store on 9th march, but unfortunately the next day onwards i have noticed that the mobile display has some flickering issue. I have contacted Lulu store after few days but they told me that it will take 15 days to process so i was instructed by them to go directly to the EROS store (EROS is the contact team for service and warranty ), so as per the guidance from Lulu, i have visited EROS and submitted the mobile, the next day i have received a call from ADNAN he is from Samsung service centre and they told that they can not replace the mobile, they can only repair the mobile and will replace the LCD display screen only, but i refused and told him to give back my mobile as i don't want to repair my new brand mobile which was bought few days before only.
This is very disappointing decision from SAMSUNG service centre team as we have expected the quality or at least a good service from samsung but the response from Samsung store was very disappointed and it is truly unacceptable.
I purchased a wash machine from Samsung one year ago and it has already stopped working. It was picked up by 2 repair people who told me I would receive a call within 2 days to let me know the status. I never received a call, so I called and no one knew anything about the status of the repair and said they would call me back. Again, no call.. I have been calling on a daily basis for the past 2 weeks to find out when my washer will be repaired and every day I get a new lie. The representatives at the Abu Dahbi service center are a bunch of clowns who don't have a clue and don't care. There are no coin op laundry services in this country and it is getting old asking my friends and neighbors to borrow their wash machine. I have 3 kids who don't have many clean clothes left to wear and my laundry baskets are starting to smell from sitting with dirty towels and clothing for so long. By the way, the last wash machine I owned was a WHIRLPOOL brand which lasted over ten years without one problem. Samsung products are cheap and their service is even worse!
Never buy Samsung products again!
After 18 months of ownership the TV failed terminally - Samsung "Customer Care" not interested! I will not be purchasing another Samsung product. If Samsung are serious about quality then they should offer more than the bare minimum in terms of warranty.
I have faced the same bad treatment! Much worse actually, , now it ha been 3 months and no one from Samsung or Eros are coming back to me or giving back my tv.. They are just giving me lies... I really regret buying their smart TV.. Worst customer service ever.. I can not even complain for their head office.. No matter how good their tv is i promise you that their customer service is the worst.. I do not recommend samsung to anyone
I totally agree with your comments on Samsung here in the UAE. I have had problems with a washing machine, I will be purchasing other products but most certainly never another Samsung.
Same exact thing happened to me. Same time frame 18 mo. Know picture on my lcd only sound. My last tv lasted 23 years!
samsung galaxy fit s5670
Samsung has launched a Galaxy Fit s5670 mobile phone in India with the 5 megapixel camera and a resolution of 2592 x 1944 pixels with digital zoom and multi-touch zoom options. It is powered with Android 2.2 and has a excellent battery backup up to 642 hours of standby time in 2G and up to 421 hours 3G applications. With attractive price and outstanding features. Samsung Galaxy Fit S 5670 mobile phone featuring with 600MHz processor, QVGA TFT display, internal memory of 160 MB, expand its memory up to 32 GB, 2GB pre-installed MicroSD card, 1350 mAh battery, 108.2 grams, digital zoom, social networking sites, instant messengers, USB port, GPRS, Bluetooth, Wi-Fi, GPS, 3G features3.5mm headset jack, Edge, FM radio.Posted by niserviceb6
The complaint has been investigated and resolved to the customer’s satisfaction.
A guy stole my mobile yesterday night at 1.30 pm.
It was a Samsung Galaxy Fit S5670
I use Airtel SIM card, no: [protected]
The IMEI : [protected]
Email : Sonoffire619@gmail.com
Ph: [protected], [protected]
Namaste Sathish,
This is to inform you that your concern listed on 15 Mar. 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
tell me how to work in wifi
wifi is not searching devices& asking for password
tell me about how to connect it by neighbour wifi connectivity.
wireless and home phone service
My wife and I decided to try the promotional, "free" phones (Samsung solstis 2) for 30 days. First they sent 1 solstis and a slider phone which I had to pay and insure to return. Then they sent the correct phone, but it had a duplicate phone number of the other solstis, by the time we got the number straightened out they had received the slider and promptly cancelled her service because she had returned it. Meanwhile back at the farm..
I had been trying to ascertain our billing info, when I logged into the account it would say 0.00$ next billing cycle in 01/01/70, huh? By now our trial period had past, we both still do not have text service and our first bill is $362.99. Wwwhhhaaaattt? We, cumulatively have used 8 minutes of 700 family talk, 54mb data usage, just trying to gather info on the mixups. I had included unlimited data for $30 a month (Which is twice my dsl at home) the 700 min. Shared was supposed to be $60. Thank you at&t, p. S. My landline bill was $115.46. I no longer wish to talk to anyone on the phone, ever... I feel violated and dirty. Charles hutchins
The complaint has been investigated and resolved to the customer’s satisfaction.
This is exactly the type of deception that I fell for, here in Illinois. The salesperson led me to believe that I was trying out the Home Phone Connect device...and instead am being held to a 2-year contract, complete with cancellation fees, for a device that was never used. Multiple calls to Verizon have led to no resolution. I am contacting my state consumer protection agency, the Better Business Bureau and the FTC and plan to switch our mobile service to a competitor -- after being a customer for 20 years.
I changed to Verizon Home Phone Connect for $20.00 a month, have Caller ID and Voice Mail and a bunch of other stuff I don't use, uses your reuglar house phones and have found I can get a dail tone 100 feet from the base station, and am more that satisfied, this was the beginning of July 2011, I was all ready using Verizon Internet Services which was cheaper that AT&T land line and much faster. My total bill for both services is $55.00 per month where I was paying $74.00 for AT&T and did not include Internet service.
half screen
i buy one samsung LCD32" model no. LA326450 by in doha. qatar four months before. its screen have fully lines canot see properly pictcure. kindly I need to repair this lcd.
The complaint has been investigated and resolved to the customer’s satisfaction.
faulty piece
Dear Sir,
I purchased a samsung mobile from mobile store on march 2010, Model No. GTS-5560. when I purchased this mobile I am facing continusely problem. when mobile warranty period coplete my lock key has hanged I went to service center and said them this mobile mother board must be changed, I reqest to more them for any help but they didnot agree for other help. At last I changed my mother board in april 2011 after then I have facing toch problem
So I am very angry with samsung mobile,
so please solution my problem,
I want to ask a question to samsung mobile company
Ques. When you manufacture a new mobile you have only 1 year life period of product.
If I ask this question in servis centre they reply these are sets only for higher class family whose change mobile very friquently.
Sir I am waiting your answer
I am sending you proof of my mobile
Thanks
Ajay Goyal
[protected]
[protected]@gmail.com
Jaipur
The complaint has been investigated and resolved to the customer’s satisfaction.
battery life and tilt
I am a Samsung believer, but I an reall disappointed with the battery life. I use my phone a lot and it does not even last the day. If I use the internet or any applications, it lasts even less. For the type of work I am doing I need to be in contact all the time. The phone is great but due to this problem I am not a happy customer and will not recommend it any business person.
What can be done and how can you assist me? The phone is not even a month old and teh tilt function stopped working as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree, the battery in this very impressive phone is worthless ...this renders the phone useless ...samsung has spent many millions creating a phone, that runs on a useless power source ...the battery should have been at least twice the capacity ...yu cant go any where with out an exterior power source ...such a let down !
not working
Hi we bought a fridge from Samsung exactly four(March) months back from the very next day onwards it leaking from back from the next day onwards we complaint the situation to the dealers and they promised us to replace the product and they directed us to the Samsung dealers . from that day onwards till today they were very irresponsible and treating us as slaves . what a nonsense is this we the customers buying products from Samsung means that we will get a product which is useful for the life, the fridge is not working and we are not getting any help also .sorry to tell you this is absurd and ridiculous .I brought this product from Ernakulam Kerala . i am residing in Aluva near to the shop which i buy this and and Samsung has a office here . First one officer Mr Prasant called us for the situation and i told them the story and he also told me that he is going to replace the product, then day by day he tried no interest in this case, then we call him and ask for the situation them he told us that he will send a staff in the coming days and no body reported till one week.And let me tell you the fridge was leaking like anything into the kitchen and floor was wetting badly all the day and apart from the other jobs we got other work to clean the floor . we called up Prasant and told him the situation the he had the same story that he will send the staff . And after some days with all this calling up he finally send a staff Mr Santhosh . he came and checked the situation and not able to find the situation and went off without telling what had happened to the fridge. and he told us he will come and check the next day . but he did int come and very sad to tell you that the fridge was overflowing . then after few days Santhosh came because we called him to tell the situation . once more he came and checked his routine checkup and found nothing about the leakage . the he also told us that they are going to replace, but that didint work out . now this is September and fridge and the complaint remains the same . we are wasting our lots of money for calling them of no use . now the situation is they making us fools like Santhosh is asking call prasanth and vice verse and they are laughing if we are asking the matter and we told them that we are going to complain to customer court, they told us that no action is going to come, that is really ridiculous they are not at all bothered it seems, and today i called them an sorry to tell you both switched off their mobile after seeing my number . And our fridge is in the same condition leaking and terrible sound . This is very disgusting and very bad for the Samsung company, I tell you i will never recommend any of my known people to buy any Samsung product . never ever . we had a huge belief in Samsung and a great hope but all lost . And i want to tell you one more thing when once i ask Santhosh that Whether samsung is not making the same product, then he told me that they are making the same product and all the product is having the same problem, i dont know what rubbish is this how can a staff of well known company can say like this this is a very bad reputation for the company if you have got such irresponsible and adamant staff like Mr santhosh and Mr Prasanth in you company. I as a customer need some justice from you and i am deeply rely in you that you wont disappoint me. Please make arrangement for my product . I would be very happy if you could take immediate action for this .i hope you will do the rest. i am working in Press Trust Of India as reporter.
Thanking You
Femy Francis
The complaint has been investigated and resolved to the customer’s satisfaction.
samung authorised service center dhule poor service
Dear sir,
This is to inform you that I have purchased my samsung mobile model s5620 monte from dealer m/s. Thakur and sons dhule, maharashtra, on date 22/11/2010 and I had a problem with my mobile from last 2 months and because that I submitted my mobile to authorised service center of samsung mobile for 3 times for the same problem but at last they took 1 months to change it motherboard but till my mobile having same problem when asked them they are told me that sir your mobile's motherboard is totaly changed but I dont think so that they are did this but due this problem I stayed at samsung service center approximately half or some time 1 hour in quee but they took there time to answer me after the long waiting in quee n after that they told me many times ' sir please come later ' and I m living 50 km away from the authorised service center so they total time in this with great harassment.
Hence, I kindly request you to look into the matter and expedite the same at the earliest
Regards
Sandip vende
Mobile no [protected]
Sandip. [protected]@yahoo.com
! Samsung really cares about customer Good will !
Special thanks to Customer Support Team about there warm intention toward to the customer satisfaction,
My problem has been successfully solved by the Mr.R.M.Joshi (owner of the samsung service center dhule ) they are personally analyse my mobile for the problem and in there own supervision the problem is now solved, so now i am really happy with the samsung team and i really thank full to Mr.Joshi for there personal interest to give a perfect solution for the problem and also thank full to the MR.akhilesh.kr and anand.p2. n every person, they are belongs to Customer Support team Samsung India - Korea
Now i am also one the satisfied customer of the samsung
Sandip Vende
sandip.vende@yahoo.com
[protected]
alarm (organiser) working and problem with camera
Hi,
I bought Samsung mobile few months back in Bangalore. Currently I am residing at Noida. I have couple of problems:
1) This mobile's alarm (even the whole organiser itself) is not working properly. Eg If I set alarm for next few minutes or an hour, it rings but IF I SET ALARM FOR NEXT MORNING OR I SET REPEAT ALARM IT DOES NOT RING AT ALL.
2) The camera was working fine earlier. But now its showing view and even takes the photos which looks like photo negative (even reddish type).
Please help in resolving this issue.
Thanks in advance.
Regards,
Hem
Hi
Sorry I put comment for my own request by mistake.
I thought its a complaint raise by someone else.
Regards,
Hem
Yeah its creating same problem for me as well
samsung c3222 when i open the camera doesnot open, msg of error coming, please help me
I bought samsung chat GT C 3222 in Feb this yr..from d 1st day it had d problem of sudden switching off..and now various problems..like alarm not working, doesn't charges battery though charger but takes charging through data cable, etc are occurring. pls, do something.
Thanx & regards..
Rajiev [protected]
I bought Samsung mobile few months back in Kenya Nairobi. I have problem with the sound most of my call i have to be loud for them hear me, and if i ask them its like am in bar or a hall
camera
Respected sir/mam
I have samsung wave533 (Gt-s5333) bayed in jaipur on 22/4/2011 from krishna enterprises (Invoice no. 24430) and I have a problem in its camera
I have complained in for this and the software was re installed the
Problem was resolved but the next day when I used camera the same
Problem raised I again complained in your customer care and they ask me for a call back from technical department and when the call came they told they can not do anything and talk to manager for final query. And again when I called the customer care they said this is not possible and technical department will only help.
I am not getting right inquiry and thinking I have done mistake that I
Got a samsung mobile and do I have only this work to call your customer care for problem again and again.Prateek gupta
([protected])
([protected])
samsung - poor customer care
Hi Sir/Madam,
I am Karthick, I am an Indian, currently staying in Riyadh, Saudi Arabia, I bought a Samsung Galaxy S2 mobile from an electronic shop(Jarir) here in Riyadh.
I’ve bought it under one year national warranty and used it for just two days, and suddenly I found an issue with the camera of the mobile(Kindly read the below mail for more info of the problem), hence I took it to the Shop, but the shop refused to replace the mobile and asked me to contact the Samsung Service Center. I went to the service center and explained the problem, they promised me that I will get a new mobile or full refund of money within a week, hence I registered the issue and waited for one week. After a week I went to the Samsung service center, they told it will take one more week, hence I patiently waited for one more week. Even after two weeks they didn’t even call me once regarding my phone, I had to go to the service center myself for inquiries.
At last they gave me a DOA certificate to get a new mobile, and they also gave me a mobile number and asked me to call that number and get the address of the replacement office, me too agreed and called the number given by the service center executives, one guy picked the call and spoke in Arabic, I couldn’t understand what he said, and then he didn’t even pick the phone once. Any how I took a taxi and went to that area and tried my best to find the shop but I couldn’t find the shop. I called back the Samsung service center people, but nobody picked my call. Already it was noon hence I called my office told them to consider half day leave. With lot of frustration I went to office that day. The next day morning I went to the Samsung service center and explained what happened the previous day, I was surprised that nobody reacted for my concerns. Still with lot of patient I asked for the actual address of the Mobile Replacement office, this time they gave me some landmarks (Shame on them still they don’t know the exact address of their replacement center), hence I confirmed the address and took a taxi again and went to that area and somehow I found that office.
I entered that office and showed the Replacement letter, but the people there said they are not replacing mobiles anymore and asked me to check with the Samsung service center. I called the service center people from there, they said, they have to get a special approval from their manager to proceed further, and they told me that they will contact me in another two hours. As usual they didn’t called me, hence I had to call them back. The guy told they need one more day to process the request. Still I kept silent. After few minutes I got a call from an unknown number and a man spoke to me and told he was the Manager and he told me to come after two days to collect my new mobile.
Lessons Learned
I didn’t thought Samsung would be such rude to their customers.
I will never ever buy a Samsung product in my life time (Even if they offer it for free).
I learned a good lesson, and I am warning people, When you purchase costly electronics, please check your precious products before getting out of the shops.
Else you will face the above difficulties.
My Loses
I’ve spent Rs2000 INR extra for running behind the service center people, even now I don’t have my mobile with me.
Gained a bad name from my company for not concentrating on my work properly.
Last but not least, I am mentally sick because of this atrocious attitude of Samsung executives.
Sorry I don’t know whom to complain regarding this issue, hence I am sending this mail to all the consumer commission authorities, expecting at least one of the above council will to respond to my request
Else, Can you please forward this mail to the concerned department and do me the needful.
Thanks
Karthick
From: karthick k
Sent: Tuesday, August 09, 2011 3:14 AM
Subject: FW: SAMSUNG Galaxy SII Red Tint Issue in Camera
Dear Sir/Madam,
I am Karthick from Riyadh, Saudi Arabia. Just four days back I bought my Samsung Galaxy S II.
I used it for just two days and the phone was really awesome. But unfortunately I found an issue in the camera of the phone.
Issue Description:
When I tried to take a photo or a video in low sunlight or inside a room without artificial lights or camera flash, I found a RED PATCH in all the photos and videos.
This problem doesn’t appear in bright sunlight or if there is any artificial light is on, it appears only when I take a photo or a video in the above scenario.
But sometimes even with FLASH on I am getting the RED patch in the photos and videos.
Request for Replacement:
I surfed the internet and found few of the users have the same issue and they have replaced their handset.
Hence I went to my retailer here in Riyadh and explained the issue and requested for a replacement, but the retailer asked me to get a letter from a nearby Samsung service center as a proof to replace the handset.
I went to the nearby Samsung Service center and explained my situation, they said they can’t decide the issue, hence they want to send the phone and the issue description to SAMSUNG Korea to make sure whether it is a faulty handset or not. I have launched a complaint in the service center and I have attached all my invoice details with my phone for your perusal.
Note : The phone is just 4 days old, hence kindly take care of my phone, and hope I will get my replacement very soon.
Here by I’ve attached my Phone and Other Details.
Model Name : SAMSUNG Galaxy S2 GT9100
Serial. No/IMEI.No : *358537/04/304506/0*
In the Complaint Sheet the Serial. No appears as : [protected]
Date of Purchase : 04-August-2011
Date of Complaint : 08-August-2011
For more Information on the issue, kindly visit the below links from www.Youtube.com
http://www.youtube.com/watch?v=QznuN_ZUh-A
http://www.youtube.com/watch?v=EJ-14AeaHqo
You can also search for “galaxy s2 camera issue” in www.youtube.com for more videos stating the issue.
Thank you for your Understanding.
Thanks
Karthick
SIR;
MY MOBILE PHONE WAS LOST BEFORE ONE MONTH.CAN YOU PLEASE SEARCH MY PHONE, AND RETURN TO ME .
THANK YOU
i want to remove ad for my cell phone ad from olx.in ...
my friends have made a fun .
my mobile no. that are +91-[protected] ... to please
kindly remove my ad or remove my mobile no. from the
ad ... thnx ... :)
i had a theft of my mobile on 17/2/2013 at JBS Secunderabadwith this imei number [protected] .. can u please help me out to get my mobile back
I have lost my Samsung galaxy s2 before one month in railway station gaya Bihar
The details of my mobile:
Model : SAMSUNG 9100
IMEI NUMBER: [protected]
purchase date: 17 June 2012
Purchage place: tumkur (karnatka)
i buy Samsung Galaxy S2 two month ago, phone is auto power off always, after i submit the phone riyad olaya customer service they repair and return the phone but problem remain so i submit 2nd time, and 3rd time still i m facing same problem i don't know what kind of customer service and very bad technical support ... t
Rajashekharan Pillai From Riyadh (KSA) Very Bad Customer Service for Samsung Gadgets Pls Look into this Matter Immediately or U may Loose the Market ...Rsp
Sir Im Rajashekharan Pillai from Riyadh (KSA) I have Purchased Four Pcs of Galaxy Mobile Sets 2pc S2 & 2pc S3 Within 2 Months from Your Lulu Mart in Rabwa Out of That One S3 was Purchased on 08/12/12 and i Used it merely for 10 days and The Display has Struck and not Visible and i have taken it to the Lulu Mart & Informed them the matter and they told they will be sending it to the Olaya br & Will Be returned after 20 Days But after One week i got a call from them that the Display is Damaged & it Doesn't Cover the Warranty & This is Not Mentioned any where in ur Warranty Card and When this Gadget was Given to the Rabwa Br Y didn't they Inform this & When the Olaya service Center Received this Item Why did they keep it With them for 8 Days to Inform this Matter, I would Like to Request u as a Customer i need a Replacement for my Set or Replace the Display, Pls Hope U Would Stand for Customer Satisfaction, Hope i Would get a Quick Response
I think brother has same issue like me but only difference is i have problem with my new laptop. One month gone still waiting, everytime i m calling they didnt pick fone. when i go there they teliing next week. i dont know when this week will come. i also dont have much time to visit it regularly.
if u have consumer court contact, please mail me on sajaad.wani@gmail.com.
Thanks
Dont buy here in saudi arabia. WARRANTY HERE IS NOT WORKING.. i got the same issue and NO BODY CARES FOR MY COMPLAINTS. better buy a lot of bullet and put it on the head of those managers. Yah! they do not care coz they arent even working for their salary.
HI there Karthick, actually Ive been waiting for S2 since 3 months let us say Im doing heavy review and lots of research about this device and today I almost got one but unfortunately I was late for the Jarir promo (November issue) which includes SR 200 gift check, car charger & mobile case for SR 2399. I just came home and said the offer was done so still waiting for the next one. So I went to another shop (local market) and the price is SR 1900, everything's the same from Jarir except the warranty. Warranty say's I have 12 months warranty with the same shop, any problem they will repair it or replace it. I've bought lots of mobile on that same shop so far no problem yet. But forGalaxy S2, the only problem (you can find it all over the net) is the camera, you're rigt the red part on the camera. To solve this (base from the users) is to upgrade your OS from 2.2.3 into 2..2.4 or 2.2.5 and all issue will be perfectly solve including latest features. On the other hand, Samsung will release Android 4.0 next year, you may get this by upgrading your OS online thru your mobile.
You mentioned you got your new mobile from Samsung as replacement, did you had the same problem since then? Did you try upgrading your OS as mentioned in the net? What can you advice in buying this? I'm about to buy anytime soon and cant help mysel on asking people about this mobile. Can you help me? Buy it from Jarir or from the local market instead?
By the way, here in Jeddah there's a well known place for mobile shop it's the biggest mobile shops in KSA (if I'm not wrong) because you'll see tons of mobiles in a long street. I'm only saying that these shops are not what you think you can find it from any places.
Thanks and cheers!
RD
Jeddah, KSA
mobile stolen
I lost my mobile with imei [protected] on 16th july'11 which I purchased on 3rd may'11. I had filed a fir on 16th july'11 but I haven't receive any development in the search. Please can anyone help me in finding the lost / stolen mobile.
Regards,
Chandan singh
[protected]
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
panel complaint within 3 years
We have purchased the above mentioned TV on 2007 .We have to replace the tuner within 3 years, now the panel is complaint.Whats the value of 50.000/Rs if it is not guarenteed for atleast 5 years.What is the value of samsung if its products are not durable.whenever we call service person they will say that no spare parts are available .If they can't produce spare parts why are they selling things.I will spread the message against samsung products.We are not at all satisfied.we made the mistake of buying all samsung products four years ago and we regret .
The complaint has been investigated and resolved to the customer’s satisfaction.
Most discussed Samsung complaints
FreezerRecent comments about Samsung company
Samsung Z flip 6 phone model SM-F741UAKEXAA SN 350152063290691
Community Phone
15 reviews
Renna Mobile
38 reviews
Apple (Canada)
6 reviews
Escort
11 reviews
Arlo
21 reviews
Chronic whingers who cannot afford to pay the reasonable cost of repair are spammers...