Gyeonggi-do, England, Surrey
1831 Machelen, Leonardo Da Vincilaan 19E
Evert van de Beekstraat 310, 1118 CX Schiphol
We have purchased samsung refrigerator model no: sg25bpwhn on 21/3/2001. Since last year ie 2006 feb, we are having prolonged problems with the refrigerator. Initially they filled gas in feb'06, later it was in the workshop for "water in the body" last month jun'07, and now gas to be filled up again. We are having another refrigerator too which bpl (Frost free) company's since 11yrs without any complaint till now.
I would like to tell all my family friends and folks "not to buy any more samsung home products" from now on specially refrigerators. Their service is bad and their product is hopeless. I am expecting a fair reply from them.
[protected]/6, stno.2, lnno.3, tarnaka, sec'bad-17.
I bought in feb 2006 a 440 lt samsung frost free from samsung digital home, amritsar, punjab.
Within 5 months of purchase, there was a problem of water leakage and jammed temperature controls.
Since then, I have complained regularly (Once every 20 30 days) to the local service station but they attribute all this to "design flaws" in the fridge. The extent of their their technicians "service" was to use a blow drier / jug of boiling water on the faulty temp controller which they claim is the problem. Ever since this summer started, the cooling also started going down.
Things came to a head this july, when the fridge stopped cooling and the freezer worked intermittently. The technicians visited me on 8,9,10,12,13 and 14 july but each time they had different diagnosis (Different technicians !) but no solutions. The extent of their "service" was to chuck boiling water into the freezer cooling vents which unjammed the controls temporarily, but they froze soon after.
One bright chap said the vents were too small and proceeded to file them to a larger size. He claimed this problem was common in all fridges of this model. As expected, no effect, no cooling and lots of leakage.
Next guy changed some temp control parts and charged 580 / - out of which 200 was for parts and rest for labor (He had to open three screws and snip lots of retainer clips which he didn't replace). Since I was at wits end, I coughed up even though the company should have taken responsibility since this was a problem which developed within 5 months of purchase.
What gets my goat is that the next day 14/7/07 when the same problems recurred the guy who sold me the fridge blew me off saying he had no time to listen to my problems (Even though it was the first time I was talking to him, and that too only because he had told me to call him if the problem persisted).In the meantime, the "engineer" limited his servicing to ### about how they have to suffer because the fridges have these problems out of the factory.
On consulting other mechanics I have found that there are no faults in other fridges of this model (So much for design flaws). Also, that all the boiling water is going to create problems of rusting and failed insulation very soon. Also that the vents being filed to a larger size means that the temp controller is effectively bypassed.
Most unprofessional, untrustworthy and unconcerned company with an attitude problem to boot.
I want them to a. Repair at their cost b. Refund my cash c. Indemnify in writing that future rusting / insulation failure will be tackled free by them d. If they claim a design flaw, change the fridge with one which works.
Samsung monitor service.
Called to receive replacement monitor. Had a $500 retainer put on my debit card to have the replacement sent to my home. Received a defective monitor. Sent it back. They kept the $ hold on my account.
The second replacement monitor was sent to a ups store when it should have been sent directly to me. No $ hold is necessary for this type of replacement transaction. It took a 30 minute phone call to get my money released.
The total time I had to spend on the phone with samsung, just to get a replacement monitor is over 2.5 hours. This includes the original phone call, 3 to get the defective replacement taken care of, and the last to get my $500 back. I am not sure I would have had it refunded if I did not call.
I had to wait days for the broken replacement to get back to the service center before they would send a second replacement. They would not expedite the release of the second monitor.
This has taken over 3 weeks.
Now, I have to go out to a ups store to pick up the second replacement and drag my old on with me.
I purchased a front loading samsung washer and dryer in december from lowes and by may 25 th the washer ha...
Product: samsung electronics
Location: cicuit city - vineland, nj
I intended to purchase a samsung 226bw 22 inch lcd monitor. A few people had warned me that the aforementioned model had three product model/series: s, a & c. This letter is nowhere to be found on the product packaging; the only way to determine which model one had purchased was to open the box and read the serial number label affixed to the back of each monitor - a slick move on samsung's part. I was advised by friends to buy the "s" model, which reflected samsung's supposed quality/dependability, as reviewed by numerous magazine and online sources. I was warned to stay away from the "a" and "c" models that were shipped afterwards, which are produced for samsung by other manufacturers and are riddled with defects and reliability issues - as confirmed by numerous online circuit city and other retail customer reviews. The in-store, 19 inch and 22 inch samsung monitor display models that I checked were both "s. " the store associate wasn't able to tell me the model letter of the in-stock, 22 inch samsung monitor I intended to buy. I was required to first buy the monitor in question; I immediately opened the box in the store; it turned out to be a "c, " the worst of the two lesser quality series. The exchange of the "c" monitor for an alternative brand was a long fiasco. The whole experience has since caused me to think twice about making any subsequent circuit city purchases. Finally, samsung, with their bait-and-switch tactics, does circuit city a disservice, as clearly seen in the all-too-numerous, poor on-line customer reviews. The in-store samsung monitor displays are of the better quality of a series of the same model number, yet the products that customers are purchasing are of a lesser quality and reliability that is not discernable by a simple, convenient inspection of the model/serial number label affixed to the exterior of each box. I, as well as most people who ask me for advice and ask about my good/bad experiences, can't help but speculate as to which other products samsung, as well as other manufacturers, apply such shady tactics to as well. I consequently won't be buying or recommending anything with a samsung label, as most people with whom I speak agree. Why am I not surprised that circuit city's website prevents me from adding this post to their customer review section?
This is to bring to your notice, a very bad experience in terms of the product as well as the customer...
My 4 year old semi automatic washing machine is not working since 22nd may 2007. I registered a complaint with the company (Complaint no. [protected]) on 24th may 2007. We were visited by a company engineer who decided that a part needs to be changed and he promised to get it done in two days.
On 26th I called up at the engineers cell phone number to be told that the part was not available, but he would definitely get the repair done in another 2-3 days time. Again I called him up and was told it will take some more time. I called up the company helpline, where they assured me that the complaint will be attended to within another 2 days. Everytime we fixed a certain date and time, so as to be definitely available at home, but were kept waiting without a call or any information. The hepline is useless as they have no knowledge of availability of parts, the cost of repairs or who will be visiting etc. Yesterday I managed to speak to the company service centre, where I was assured that they were inquiring the part on an urgent basis and would be able to get the repair done in another 2-3 days time. And the part that will be replaced will cost about rs. 1100 but comes with a one month guarantee only! I am definitely unhappy and feel unduly harassed by their attitude.
I have purchased my Samsung 1.5 Ton Window Air conditioner from M/s Ashoka sales Sector 16 Faridabad arox. One month back. Since yesterday I am facing Problem - when I switch on AC from mains - Normally it goes to STANDBY First. When I Press StandBy Button On Remote or Front Panel Its switch ON. But what is happening NOW - When I switch ON AC From Mains Automatically I get Two Characters on AC Front Panel - " Ch #. This seems to be some ERROR occurring due to some Malfunctioning in Controller Section or any SEGMENT in the Display have gone BAD.
AC is also behaving ERRATIC while in SWING MODE or E-SAVER Mode.
While going through the exhibition at cii chandigarh in the month of april 2007, I had booked one split ac at...
I received my brand new refrigerator on april 23,2007. It was not working properly. It beeped every minute, 11 times, 24 hours a day. No light in my fridge and the ice dispenser was sticking, all the time. After 4 weeks of constant phone calls, to them. They never called me. I returned the refrigerator and got a maytag. They lied to me and never did fix my refrigerator. They had 1 company come out 1x and thats it. All they did was say, yes its broke, we need parts. After I returned the fridge, I got a call 1 1/2 weeks later from the service company that my parts finally came in. Samsung has a jd power award for excellent service. I have a 4 page documentation of how badly my service was handled. I was even lied to my their customer service reps, numerous times. I have emailed jd power, (I suggest anyone else please do the same) its jdpower.com contact them via email and either start typing or type ahead of time your complaint and attach it to your email. That is what I did. I also emailed samsung, of coarse I got a generic response. I am mailing letters and going on the internet to any complaint forum that I can find. Please do not let them get away with such poor service. I will never buy samsung again, but lets save other people from endless time and energy dealing with a company that will get you nowhere.
Thanks for reading.
I made the unfortunate mistake of buying a samsung product and have found their customer service to be...
My name is saravanan I am from chennai tamilnadu in india today (18-may-07) we bought (Booked) one samsung...
What a rotten product; what a rotten company. Shortly after the warranty ran out, so did the small printed...
My name is mani. I bought samsung 1 ton split ac in amutha & co, tambaram, chennai, india on 13-may-2007. At the time of purchase they (Amutha & co) said that item will be delivered and installed by tomorrow evening between 4 pm and 6 pm (14-may-2007) , but they did not keep their word. I called them after 6 pm on 14-may-2007 several times and when ever I call they were saying that item is coming to your area. And at 9 pm when I called they said that item has not come from storage itself and tomorrow only it would be delivered. If they did not get item from storage itself then why they promised me that it would be delivered on 14-may-2007. After that finally I received item on 15-may-2007 afternoon. But they did not install it. They said that service engineer should come from company (Samsung) and by today evening (15-may-2007) they will come and install. But no body came and I called them at 6 pm and they said that (Amutha & co) service engineer may come tomorrow or day after tomorrow. Is this the way of cheating customers? If dealers are cheating like this then why samsung is giving dealer ship to them.
I bought a samsung air conditioner (As 18wcx) from bismi 0n 24 mar 2007 (Invoice number 20194) in kochi. Air conditioner stopped functioning (Of course the fan and compressor works, but no cooling) from the third day of installation. Samsung refused to replace the unit, but started sending technicians to repair the unit. But after 3 rounds of repairing the ac is in same condition.
I have been in touch with samsung customer service every week, they have give me letcher on heat load, electrical circuits, compressor. I had followed the recommendation made by the sales person at bismi. Either of these two parties should take responsibility and replace the ac and not use my home as a training ground for service personnel.
I purchased a samsung air conditioner on 24th of april, form the day it has been installed it never cools below 29 degrees, so I made a complained the next day it was installed that is on 27th but the service people came only by 6th june and found that the compressor is faulty and they went, they never repaired it, they said that some other service people will come to repair it but no one turned out.
I have purchased one samsung sgh x-700 mobile phone in chennai. The mobile phone is still under warranty. The mobile was taken to the company authorized service centre, at ayanavaram, chennai. I find the service engineers were not properly trained. They were unable to solve the problem. I was given back my mobile saying that the board got crack, and no spares with them and phone cannot be repaired. I wonder how samsung can sell a mobile in a show room, if they cannot offer after sales service. Samsung mobile buyers may kindly take a note of this and give a second thought if at all to buy a samsung mobile phone. This is posted fairly in view of good faith to warn the consumers.
I have purchased a 1.5 ton split ac from a franchise named vasanth & co at my native pudukkottai (Tamil nadu). It was purchased around these time last year. It worked for a very less time for the last one year. Since we got the ac it is not too hot or we were not there at home most of the time to utilize. I can briefly say it is under utilized in the past 1 year. Now the summer has started and if we switch on the ac, it runs for 15 minutes and the trip switch turns off. We suspected the power supply and the hot climate. One intelligent underaged ac mechanic (Courtesy franchise vasanth & co) came and he checked all and he said all are fine with ac and only we need to increase the main fuse with 32 amps instead of existing 16amps. We changed and the result is same. Now nobody turns up to check and rectify the issue. The ac does not run continuously for more that 15 minutes. We spent 22,000 rs for nothing but a piece a ### the does not work. The samsung co. Is also not concerned about these franchise rascals...
I bought the air conditioner in summer 2005, since then it just worked properly for about 1 month. On complaining, nothing worked out. Service men come every time and say that the a. C. Is working fine and there is no problem despite repeated complaints that once the compressor drips it takes a lot of time to pick up. And now even after 2-3 hrs the compressor doesn't pick up.
I feel either the quality standards of the company are to low or the customer executives are all useless.
Local a. C. S work 100% much better than the samsung a. C. Split. And they are cost effective also.
I have samsung sghe730. I am using this phone for 2 years.In dec'06 because of my mistake the lcd screen was broken. I got it repaired from samsung company's service center in vile parle, near nanavati hospital. Also paid rs 4000 / - for it. The phone was working ok for 3 months and now it started giving problems regarding display. When I reported the matter to samsung, service center started giving erratic reply. They say that problem is due to some internal display connector which is broken. It is due to handling problems as per them.
I do not understand the connector which is internal; how can I mishandle that. I am sure that either manufacturing defect or wrong handling by repair person. They are now telling me to pay for the same thing which I got repaired in dec'06.
I am really annoyed due to their erratic and illogical answers. I want to take up the matter with top people of samsung. I am sure they will understand the gravity and will help me.