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The Salvation Army USA
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1.4 742 Reviews

The Salvation Army USA Complaints Summary

67 Resolved
674 Unresolved
Our verdict: If considering services from The Salvation Army USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The Salvation Army USA reviews & complaints 742

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Newest The Salvation Army USA reviews & complaints

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1:24 pm EST
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Featured review
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The Salvation Army USA - Discrimination

The captains of the Gainesville, Florida mission are discriminatory towards their employees regarding health issues and if you elect not to attend their Church mission they harass you at work and make impossible demands of you. The captain's wife even refers to herself as "Little Hitler". This sounds really Christian right? That has to be the most awful...

Read full review of The Salvation Army USA and 59 comments
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11:06 am EST

The Salvation Army USA broken dryer

We recently bought a dryer from our local salvation army. It was forty dollars which was a reasonable price for what it was. The cashier told me upon check out that if it didn't work they would be able to give us at least a store credit. Sure enough the heating element did not work. We returned the next business day to speak with a manager about a refund. He was called to the front three times and we waited over half an hour with a increasingly cranky 1.5 year old. Finally my husband went to the back of the store trying to find the manager. He was right there in the store. He crossed his arms and looked at him and said "what?" my husband caught off guard by his bluntness politely explained our problem. Jim the manager interrupted him and said "we have a no return policy". Now we have a 250 pound hunk of metal sitting in our house and have forty less dollars. Because one person (Or many) was dishonest the consumer was punished. I thought the salvation army was meant to help people like my family better afford reasonalbe accomidations, not to rip off the working poor. How christian is that? I'm pretty sure jesus didn't steal from the poor to pay the poor.

Read full review of The Salvation Army USA and 22 comments
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SalArmySucks
, US
Nov 13, 2018 6:37 am EST

I attempted to drop off 2 boxes for donation and was accosted by a Salvation Army Driver at 1:15 pm and the St. Charles, MO location. 'Don' (was on his shirt) yelled at me and instructed that if i drop off my donation, he and his asst will 'do something' about it. I will never donate to this shameful organization again. Good day.

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Bekahwhite2015
, US
Nov 12, 2018 4:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

All pants I was trying on had all the price tags stapled onto the pants and it sliced up my side of my leg and sliced open my thumb! Asked for a bandaid and she didn't even ask if I was okay!

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Chad Korte
, US
Nov 12, 2018 9:05 pm EST

Reading the rivebender page and came across this. This is the prejudice people you employ. I am done shopping and donating to this company and putting this picture all over.

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Trkdrvr71
, US
Nov 11, 2018 9:59 pm EST

I have a disability and unable to work, and I have provided proper documentation to my caseworker name Tony Thompson here at the Bowling Green, Kentucky Salvation Army Shelter. In a month's time since I have been here they have denied me the right to take a shower approximately 12 times.

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Huhdude
, US
Nov 11, 2018 3:07 pm EST

The black attendees, employees, and staff are showing for more concern for blacks. For whites and myself seem to have strickter guide lines and more action concenquences to have less of chance making bed time. The operations manager is this way towards me.

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Fpquantum
, US
Oct 27, 2018 8:22 pm EDT

Date: 6/5/17 1pm
Store employees smoking in front of delivery door as customers are dropping off donations. State law requires people to smoke at leas 25ft from any entrance. Location:1601 W 23rd St
Lawrence, KS 66046
United States

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Alfred Lafon
, US
Oct 15, 2018 11:23 pm EDT

Well after trying a large number of e-mails i found it's
become very clear that the Salvation Army will not respond
in any way! I however got the unlicensed radio operator off
GMRS band when we took mobile antennas to and around
Camp Tomahawk. We were meet on a public road by a very
upset camp manager who thinks he can stop cars on public
roads?

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LeLe9146
, US
Oct 14, 2018 2:26 pm EDT

On 09/29/18, I made a purchase and apparently the items were not in my bag when I got home. On 10/01/18, I attempted to reach the Matthews store to request a hold on the items. Twelve calls to the direct store, corporate office and the operator line. No success. The phone rings and then terminates the call. ClerkID: Walker2, Ref #: 1098.

Thanks

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dghost
, US
Sep 19, 2018 8:29 pm EDT

I am disgusted that the Salvation Army would even consider having a conference at this expensive place, as a charity organization. Why in the world would you set it there, instead of some moderate costing conference setting! I will never give to the Salvation Army again. I am appalled.

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Amber Marie16382405
, US
Sep 18, 2018 6:12 pm EDT

When I approached the cash register, there was a dirty blonde haired worker named Amy . She was being very rude & disrespectful towards me for no reason . She gave me dirty looks & rolled her eyes when I asked questions . She wanted me to do HER JOB & take the clothes off of the hangers . But when I asked if it was her job she got snobby with me .

The Salvation Army USA In-depth Review

Overview:

The Salvation Army USA, found at salvationarmyusa.org, is a renowned organization with a clear mission and purpose. They have a rich history and a wide geographic reach, making a significant impact on the communities they serve.

Programs and Services:

The Salvation Army USA offers a diverse range of programs and services to address various needs. They provide emergency assistance, housing and homelessness services, substance abuse rehabilitation, youth programs, disaster relief, employment services, and veterans services.

Impact and Outreach:

The Salvation Army USA serves a large number of individuals annually, positively impacting their lives. They have numerous success stories and testimonials from those who have benefited from their programs. The organization also collaborates with various partners to enhance their outreach efforts.

Financial Transparency:

The funding sources of The Salvation Army USA are transparent, ensuring that donors know where their contributions go. The organization allocates funds efficiently, with a focus on minimizing administrative expenses and maximizing fundraising efficiency.

Volunteer and Donor Engagement:

The Salvation Army USA provides ample volunteer opportunities for individuals to contribute their time and skills. They also have donor programs and initiatives to encourage financial support. The organization values and recognizes the efforts of volunteers and donors.

Community Engagement:

The Salvation Army USA actively engages with the community through local events and initiatives. They form partnerships with local businesses and organizations to strengthen their impact. Additionally, the organization advocates for important causes and participates in policy efforts.

Sustainability and Environmental Initiatives:

The Salvation Army USA is committed to green practices and policies. They prioritize recycling and waste reduction efforts, as well as energy efficiency measures, to minimize their environmental footprint.

Accessibility and Inclusivity:

The Salvation Army USA ensures that their services are accessible to individuals with disabilities. They also prioritize language access and cultural sensitivity to cater to diverse communities.

Online Presence and Technology:

The organization's website offers a user-friendly experience, providing information and resources efficiently. They also have mobile apps and online tools to enhance accessibility. The Salvation Army USA actively engages with their audience through social media platforms.

Customer Support and Satisfaction:

The Salvation Army USA provides reliable contact information and is readily available to address inquiries. They strive for prompt response times and effective resolution of issues. The organization values feedback and handles complaints with care.

Ethical Practices:

The Salvation Army USA upholds a strong code of conduct and ethics policies. They are committed to anti-discrimination and equal opportunity practices. The organization prioritizes privacy and implements robust data protection measures.

Awards and Recognition:

The Salvation Army USA has received national and international accolades for their exceptional work. They hold certifications and accreditations that validate their commitment to excellence.

Areas for Improvement:

While The Salvation Army USA is a commendable organization, there are always areas for improvement. Identifying weaknesses or challenges and providing suggestions for enhancement can further strengthen their impact and effectiveness.

Conclusion:

The Salvation Army USA is a highly reputable organization that positively impacts communities through their wide range of programs and services. With their transparent financial practices, strong volunteer and donor engagement, and commitment to sustainability and inclusivity, they are a recommended choice for those looking to make a difference.

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Contact The Salvation Army USA customer service

Phone number

+1 (800) 725-2769

Website

salvationarmyusa.org

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