The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Safecartautomatic renewal service info

P Dec 10, 2018

I received an auto renewal email, which is content that my subscribe will automatically renew for 39.99 USD, but I dont want to renew my subsribe, I would like to unsubscribe form the service. As i would like to unsubscribe from the service, please delete the automatic payment option, and do not deduct the priceof the licence. I tried to log in and cancel my subscribe but the link wasn't working, so I would like to ask that cancel my subsrcibe

Order Date :
June 17, 2018
Order Id:
ENSG-U1706181253-12TEA
Product:
SpyHunter 5 - Single User License
Subscription:
Every 6 months
Name:
Petra Bálint
Email:
balint.[protected]@gmail.com
Postal / Zip Code :
4400
Payment Method:
PAYPAL
Credit Card Number:

Renewal Date:
December 17, 2018, 01:53 pm CET

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • SafeCart's response · May 01, 2019

    Hello,
    SafeCart, a leading ecommerce cart, provides a secure and easy-to-use payment method for consumers purchasing goods online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. The Automatic Renewal Service keeps your software current with the latest program updates and enhancements. The service automatically charges the current renewal subscription fee (plus applicable taxes) to your account before your licence or service expires so that you do not experience a disruption. You may turn off the Automatic Renewal Service at any time by logging into your SafeCart account at https://support.safecart.com/users/create-account or by calling our Customer Care Team. Our Customer Care line [protected]) is open 5 days a week from 7am to 3pm PST.
    Warm regards,
    Jennifer
    SafeCart Customer Service
    www.SafeCart.com

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