Safe Home Security review: hassale to cancel, they are rude and abusive ( 3 comments)

They are the worst company.
I have moved and wanted to cancel my monitoring. I called in. They said i have to speak to a sales manager about cancelling (?), but they are of course not available. They will call me back. They never did.
I called again in a couple of weeks and told them i needed to cancel. They said you can only cancel in writing by faxing a letter. So i faxed a letter the next day. A bill came a week later for past due. I even paid that bill just to be done with it and submitted the letter with the payment. a month later another bill came for 3 more months. Then i get a call from a cocky sales guy saying i wanted to cancel? I said i did cancel, he said there is no record of it. and that i was in a contract (this is now 8 years after i signed up), i said not that i never signed a contract but even if i did there is no such thing as a 8 year old contract. so he admitted they did not even have a contract for me. so i said i am hoping it is the end of it, his response was i will do my best (?). then i started to get more bills and past due notices. i called the collections lady Maria who would not give her last name, and admitted they had my cancellation letter from January 2011 ! I said this is done right? she said she would do her best (?) then i started to tell her very calmly to explain to her that i was a little unhappy with the process she said : i am not going to sit her and listen to you complain, have a nice day.
That about sums it up!