The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Ryan HomesCustomer service, leesburg, va - crescent place

T
This review was posted by
a verified customer
Verified customer

We visited this location multiple times, spoke with the sales people multiple times by phone, emailed with the salespeople multiple times, and finally went in to commit to purchasing a Godfrey model. We were told that that model was sold out over a month ago, but that they would be happy to put our name on a waiting list in case any of the contracts fell through.

I found out yesterday that a contract did fall through this weekend and the salesperson sold it to someone who visited the sales office over the weekend. The office never bothered to look at the waiting list.

I am extremely frustrated with this level of customer service. We communicated with the sales team multiple times, by email, phone, and in person. Instead of putting the customer first, the sales team went with an easy and immediate sale. Because home sales are so easy to make in Northern Virginia, there is zero incentive for the sales team to actually provide good customer service. It is telling that the sales team had time to contact us many many times when they were attempting to get us to purchase a home but were unable to do so when one was finally available and they had an easy sale on the table.

I cannot think of a resolution to this matter, since the homes are all gone at this point and clearly the waiting list is meaningless. I will be very unlikely to buy from Ryan homes when we make our purchase over the next few months.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Ryan Homes's response · Mar 07, 2017

    Tracy - Thank you for sharing your experience. We apologize and certainly understand your frustration. So that we can look into this concern please call our Customer Care at [protected]; open Monday - Thursday 7 am -9 pm and Fridays 7 am - 7pm EST.

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