RV City
reviews and complaints

I recently went to RV City for service on my travel trailer for multiple issues. I was told to bring my RV into the dealership that same day. Being aware of all of the negative reviews previously, I was a little concerned about what to expect. To my surprise, they called me a week later saying that all repairs were completed and that I could pick up my RV anytime. The entire staff I spoke to were very helpful, including the mechanic that worked on my rig. He also took the time to explain his repairs and added comments about safety features that I had not considered. The whole process was a great experience, and I would certainly recommend this dealership to those needing service.

I never dealt with a more poorly run place in my life! Robin was rude and obnoxious during our phone conversation. I called and set up an appt for RV AC unit replacement last week. I gave all the info to the girl in service who took my call, even offered to send photos of everything. She assured me they had all parts needed to complete the job. My appt time Friday came and went and I finally got a person to talk to by 10:45am after trying and being put on endless hold numerous times. Then the tech calls me to find out all the same info I'd given the girl at the beginning of the week and he says he will load truck and head right out. Never shows, I go thru same thing again trying to talk to someone. It is the afternoon when I called, finally I get Travis in service who tells me they don't have all the parts and they had to order them. So I call today to check on parts, Robin gets very defensive and rude when I try and explain everything I'd been thru with their service Dept. And then tried to tell me they don't make those service calls, I asked why then did they initially set me an appt and tech call me? She hung up on me. I called back and told her I was planning on buying the parts and she said if they weren't doing the work she wasn't selling me the parts and hung up on me again. Big red flag on this place. Don't use even as last resort unless you enjoy frustration. I have worked in automotive service and parts half of my life and would have lost my job if I'd treated a customer as they did me. The customer may not always be right but they have no idea how to talk to a customer or treat a customer. And everything that went wrong with this was on them. The service Dept screwed up and instead of apologizing and fixing it, they made excuses and lied. And at this time I’m still trying to keep my small AC unit working to keep my pets cool. This is what I’ve dealt with.

On June 3rd, we had RV City transport a 1996 Prestige Homes Teton 38' 5th wheel to their service department for cleaning and repair after they delivered our new Jayco 5th wheel we purchased from them. They didn't even make a work order for it until July 16th. They didn't do anything to clean it inside or out. They didn't check why there was no hot water; they just added more propane. And they lost the keys. They finally told us it was done on July 19th and charged me $386.97. When we got it home, we found out that none of the work they charged for had been done, and the keys were lost. I'm attaching the email conversation and pictures. I want a full refund of the $386.97 plus $300.00 for the lost keys.

We had our RV on consignment, which never sold. So, when we picked it up, they "lost" the equipment that was with the RV. While they were looking for it, I asked the man behind the counter if the elderly man was the manager. He said, "I don't work here". I stated it's a yes or no question and if you don't work there, why are you behind the counter? He continued to say he doesn't work there and then told me to stop talking to him. My husband told him to take it easy then he yelled at my husband and called him "bro". Very unprofessional and unsafe to have someone behind the counter who doesn't even work there where the cash registers are. Another gentleman (I forgot his name, but he was so helpful) "found the box". Meaning the service manager never looked in the first place. As it was in plain sight. My husband went to check it out and asked the service manager why there is someone behind the counter who doesn't work there. The service manager got in my husband’s face and told my husband to "get the F out" repeatedly. Apparently, the man behind the counter was the service managers son. So not only does the service manager not give a crap about customer service or giving people back their property, he lets his man bun son sit behind the counter where customers can see and not give them proper service and again has access to the cash register.