Adventure RV Complaints & Reviews / worst customer service ever!!!

Sep 19, 2017

If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with I recently had one of the worst customer encounters of my life with this company. I was in the market for replacement anode rods for my Suburban hot water heater. / Surplus / seconds without manufacturer warranty being sold as new

Aug 22, 2016

I ordered Atwood water heater part number 96121. I received Atwood water heater part number 96220. Beware of this bait and switch policy due to the following: Atwood Mobile Products has verified to me that part number 96220 is sold from Atwood to manufacturer's only. Unfortunately some... / Rooftop Air Conditioner

Apr 13, 2016

.I ordered a rooftop air conditioner...It was shipped via Fedex...I got a call from the Fedex facility in Mobile, AL that the ac was damaged and they could not ship it to me and were returning it to Adventure RV...When I called Adventure to try to talk to someone a voice mail stated that... / surge protector manufacturer's number: 34730 34830

Nov 30, 2015

When I saw this product on AdventureRV web page with the 34730 that was the exact model number I had checked out. Saw a couple more items that we needed so I ordered all three. I attempted to contact them concerning when it might be delivered, but they never returned my phone call. When... / Ordered an a/c shroud

Oct 01, 2015

I ordered an A/C shroud from this company. they sent me an air helper spring kit. they have no phone support, its all submit a claim and we will get back to you. I wish I would have read some reviews about I will never do business with this company again...buyers beware / Terrible Service, Buyer beware

Jan 23, 2015

Terrible customer service, dishonest and deceptive. Don't bother calling their phone number either, as they do NOT take calls. Their website has errors, and because of it, the customer is stuck with receiving the wrong items, afterwhich YOU (the customer) have to not only pay for the... / Shipping & return policy

May 05, 2014

"Wow, extremely BAD experience from this company. Ordered an item for two day delivery and paid an additional $90 for expedited shipping. Immediately after checkout the site told me that it would take 2 days to process. I called within 20 minutes after placing the order and was told that...

Adventurerv / Terrible Customer Service

Jun 11, 2013

Terrible customer service. You'd better hope everything goes just right with your order or you're going to be in for a real adventure! 20% cancellation fee, %15 restocking fee, must use UPS or Fedex for returns. No phone help to speak of and if you do talk to someone, it i... / Misleading advertising - terrible service

Aug 21, 2012

"I ordered a MaxxFan model 5100 based on an email promotion. What I received was a 5 year old discontinued unit with significantly different features than what is currently available. When I contacted them about my dissatisfaction I was told I got what I ordered and should have known the... / Stay away from this company, service sucks

May 09, 2012

Purchased an air conditioner unit for a camper a few weeks ago. Installed it recently and found that is does not work.Called number on website and was advised that they only will talk to you if you are buying an item, you need to use chat or email for problems with orders already placed...

Adventure RV / Bait and switch

May 12, 2011

After calling Adventure RV & Truck Center in Wichita, for an RV rental, we were told we could come out & view what they had available for the week we requested. We were shown a nice RV with a slide-out, very clean and was told we would get THAT RV we were shown. We were very impressed... / misleading info/bad return policy


Based on their advice I purchased a Blue Ox Braking system. I didn't immediately install it until 5 months later and found out it didn't work on my vehicle. Contacted adventure rv and Amanda got very excited when I wanted to return the item...then got defensive and...

Adventure RV/wrong part for heating / Wrong product


This company sent the wrong product and refuses to refund our money. Adventure RV Center 2910 Newport Highway Sevierville, TN 37876 We have sent emails to get the funds and send the product back. We are very disturbed by the lack of customer service and the fact they have our money and we... / Bad service


I received a shipment today (8/26)and the box was broken open with the packing materials falling out. What I found inside was disturbing. A previous customer's angry letter accompanying his return shipment which Adventure RV never read. As it turned out I have the same problem as thi...