Russells review: Payments switched

Good morning my id nr is [protected] I am Mr AM oosthuizen afrikaans speaking customer who is a very loyal customer of Russells for many years but the treatment I am getting now is breaking my heart.
I have two account's the one I am paying by debtiroder on month end and the other I am paying by hand on the 7th monthly with my pension,
now the staff member is taking my money form the debitorder account on month end and putting that payment on the other account on month end,
the phone me from head office and I am trying to talk to them but I cannot speka english then they drop the phone,
now my one account is in arrears and the other in advance because of this moneis being played with,
I am drivng from the farm every month end and pay by had when I leave the store there is not problem there after they send me sms and now they are threatening with the credit bureau,
please help,
regards Cecile wife of customer my cell nr [protected]