The complaint has been investigated and
resolved to the customer's satisfactionResolved Russell Stover — Bad service
resolved to the customer's satisfaction
I've been ordering LARGE amounts of discounted expired holiday candy from Russell Stover for years now, but all of a sudden they do not honor free shipping over $45 on discounted items. Why would I want $68 worth of chocolate if I still have to pay the free shipping? Ordered on weekend, can't get in touch with them until Monday, call them monday 10am and they say it's too late, I have to take the $68 in candy--feel like a fool. On their website FAQ: Question: Do Outlet items count towards free shipping? ANSWER: THERE IS NO ANSWER
Also, I did a survey for them and they sent me a 10% off coupon for thanks. Coupon states this:
To save 10% on your next order at www.russellstover.com, enter coupon code ********** during checkout. Shop now >
Russell Stover Candies, Inc.
10% discount is valid online only and may not be used in stores. Discount expires 12/31/08
After placing the order, email confirmation shows the 10% was not honored. Why not?
They tell me it's not good for discounted items. My question: THEN YOU SHOULD STATE THAT IN THE EMAIL INSTEAD OF USING IT TO GOAT PEOPLE INTO MAKING A PURCHASE AND NOT HONORING IT.
Called customer service and got nowhere. Hey Russell Stover, it's not about $5 or $10, it's about principle. After ordering hundreds of dollars worth of chocolate from their website over the years, I'M THROUGH WITH ANY COMPANY THAT WON'T BEND AN INCH AND NICKEL AND DIMES ME. I DON'T LIKE GAMES OR COMPANIES THAT PLAY THEM.
I'M DONE WITH YOU RUSSELL STOVER!