The complaint has been investigated and
resolved to the customer's satisfactionResolved Russ Darrow — cheated me on price
resolved to the customer's satisfaction
On November 18, 2008 I was searching the internet for a car and came across a Nissan Murano 2007 for $17, 749.00 with 35, 192 miles on it. The Russ Darrow website had the car it was located in Milwaukee, WI. I then called Russ Darrow in Milwaukee, WI at approximately 9:30am [protected]) and asked if they still had the Nissan Marano for the $17, 749.00 price I was told they do, and then the sales man Pat Vaccaro asked if I would like to come take a look at it I told him I am in Appleton, WI so it would be in the afternoon when I would be there. Pat then asked for my phone number and name and I gave it to him.
I went into the shower at approximately 10:30 am and another salesman called my home(my husband answered the phone) from the Russ Darrow in Milwaukee, WI location and asked if we were still going to be able to make it to look at the Nissan Murano my husband said we would be there at approximately 2pm.
We then drove to Milwaukee and arrived at the car lot around 2 pm the salesman immediately went out to look for the car he was gone about 10 minutes and said that he was unsure where the car was and that he thought that someone had taken it for a test drive.
He then stated that maybe we should run our credit to see if we could get a loan we explained to him that we had a lien on our van (2001 olds silhouette-made in Canada --miles in kilometers) he said that he would need to have us fill out some paperwork and then he would be able to find out what he could do. He went back and forth from where we were an to another office 10 feet away getting info from us and telling another man in the other office. We negotiated the interest rate from 9 to 8% interest and he stated that he had some cars on the lot that had rebates and that if we wanted to take a look at them we could. So we then took a Suzuki Grand Vatare for a test drive and when we returned I told the salesman Pat that I have my heart set on the Nissan Murano. Then he talked to us about doing a lease and we were willing to but, then the Nissan Murano that we were wanting to buy originally was found and he told us that it was not on a test drive earlier and that it wasn’t starting earlier because the key was not electronically programmed so it would not start but, that the problem has been fixed and we could take it for a test drive (looking back now I am wondering if there was an inspection done on this car)
We then took it for a test drive and decided we did want to buy it. Then we told Pat that we would take it so then he went back in the office that was 10 feet away and confirmed that with the man in the office and then he started congratulating us and 2 other guys came out of the office that was 10 feet away and said thank you for doing business with us. Then we were brought into Mike’s office. Pat told us that he would need to take the vehicle to get cleaned up and ready for us to take.
And then Mike started going over the paperwork with us at this time it was 7pm and we had 2 kids under 4 with us – we were there approximately 5 hours at this point we were tired and knew the car lot had been closed for 2 hours already but, we got half way through signing the papers and I noticed that the sale price of the vehicle was higher ($20, 599.00)and then I asked Mike why this was higher and not the $ 17, 749 amount and he said that they were burying the amount of the trade in so that it would offset the price of the car. My husband and I understood that as the price of our trade in would be higher and the price would even out to $17, 749.00. My husband even said so you are making the van look like it was worth more and Mike said yes—since it was so late and Mike seemed like a nice guy we believed him. So we thought that would make our loan amount smaller and then we proceeded to sign all the papers.
We then went outside to move all of our things from our van to the Nissan Murano and it was about 25 degrees(we had 2 small children under 4 yrs old in the cold) I asked Pat if we could go inside I was told everything is closed up and we could not go inside-- this took about 20 minutes and Pat stayed with us and then after that we got into the Nissan Murano and noticed that it had not been cleaned out and that there was soda spots all over the cup holders and that someone must have had dirty hands like a mechanic and the steering wheel was very dirty and the gas tank was on empty –we started to get out of the car and noticed that Pat had taken off quite quickly and that no one was there to speak to so we left.
For days I looked at the paper work to figure out what was done with the loan and not being that good with numbers I could not figure out what they did with the loan I asked my sister to look over the numbers to tell me what she thought. She said I think they ripped you off I thought since I signed the paperwork there wasn’t much I could do.
But then I received a phone call from Mike at Russ Darrow and he said that I need to come back because some of the paperwork was not signed he said that it would lower my monthly payments and I said how much lower and he said 1 dollar lower. Then I started to tell him how disappointed I was with the service and that I was left with no car mats or gas and the car was not cleaned out he said that if I would drive back up there that they would take care of all these things. I was going to say something about the price but, decided I would go up on Saturday and discuss it with them then – since the paper work wasn’t all finished yet.
I then got a call 1 hour after I spoke to Mike it was Russ Darrow Milwaukee again and there was a man on the other end asking me if I was still interested in the 2007 Nissan Marano and I was a little confused and said you mean the one from the internet and he said yes and I told him I already bought it –( they seemed to be very unorganized)
I went back To the Russ Darrow in Milwaukee with my sister on Saturday at around 2pm and Mike was in the showroom and asked me to go to into his office and when I went into his office and started to tell him that I thought I was being charge about $3, 000.00 more than I thought I should be charged he basically said that the $1, 500.00 was way more than the trade was worth (2001 olds silhouette Kelly blue book is $3, 370.00) and that they lost money on the deal and he then handed me the papers he wanted me to sign. I said that I wasn’t going to sign the papers and that I was leaving I then went into the showroom for about 5 minutes thinking maybe I should talk to someone else that was a manager then I seen Mike walk into one of the manager’s office and then I talked to my sister and she thought that I should talk to a lawyer.
I then went outside and got into my car and Mike and a another guy came out after us and said that the papers already have been signed for the car and that they cannot change the price since all the papers were signed and I said obviously all the papers have not been signed or I would not have had to come here today the other guy said they lost money on the deal because they sold my van for only $300.00
I said that is a lie please don’t lie to me – Mike then said that if I leave the car lot that he would call the police so I said that I would come in and discuss it so they went back inside I then called my husband and he said that I should just leave and call a lawyer. I left the lot.
Ten minutes later Mike called my husband and harassed him and told him that he was going to call the police if I didn’t go back there.
November 17th 2008 Ivan Lawler called from corporate office he says he is finance directorhe was calling to work things out( [protected] cell) but seems like a dishonest man too. I told him about the computer price $17, 749.00 he then said that I needed to print the information off the internet and that I could bring that to him and we could discuss that so I said if I bring that in that you will give me that price and he said that we will discuss it and then he went on on to say that it was probrobly a computer glitch. And then went on to say that every trace of that add is off the internet. I did’nt realize that I needed to bring that ad off the internet I didn’t think it was a coupon.
November 21, 2008 I called Ivan today and told him that I was going to send a letter to all at Russ Darrow and he seemed like he was more willing to negotiate so we set up a meeting on Saturday November 22, 2008. I asked to have the price changed and he talked about more warranty I just want the price I drove all the way up there for.
Ivan said all that needs to be signed is Gap insurance- not sure why the police would be called for that????
No sticker was on window when we bought it.
Pat Vaccaro no longer works there he must of left the job the day we bought the car???
12-3-08 I got a call from a lawyer today that said that if I don’t go there to sign the gap insurance papers that they will start charging me rental charges on the car and the lawyer also told me the loan provider revocked the loan too so there is no loan in place. I said I would like to return the car and get my trade in car back and the lawyer said no – basically I am being forced to buy the car now.