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Russ Darrow Group

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Proudly resolving consumer concerns since 2004

Customer Service

+1 920 457 8844 (Sales & Customer Service)
1901 N Mayfair Rd
Milwaukee, Wisconsin
United States - 53226
Mon7:00 AM - 9:00 PM
Tue7:00 AM - 9:00 PM
Wed7:00 AM - 9:00 PM
Thu7:00 AM - 9:00 PM
Fri7:00 AM - 9:00 PM
Russ Darrow Mazda of Greenfield
3520 South 108th Street, Greenfield, WI 53228
Russ Darrow Toyota
2700 West Washington St., West Bend, WI 53095
Russ Darrow Mitsubishi
W226S1700 Hwy 164, Waukesha, WI 53186
Russ Darrow Kia of Waukesha
2141 East Moreland Blvd, Waukesha, WI 53186
Toyota of West Bend
2700 W Washington St., West Bend, WI 53095
Chrysler Jeep Dodge Ram of West Bend
3210 W. Washington Street, West Bend, WI 53095
Chrysler Jeep Dodge Ram of Madison
3502 Lancaster Dr., Madison, WI 53718
Russ Darrow Kia of Wauwatosa
1901 N. Mayfair Rd, Wauwatosa, WI 53226
Russ Darrow Kia of Madison
6525 Odana Road, Madison, WI 53719
Russ Darrow Honda
9301 West Brown Deer Rd, Milwaukee, WI 53224
Russ Darrow Direct
4400 West College Avenue, Appleton, WI 54913
Nissan of Milwaukee
11212 W. Metro Auto Mall, Milwaukee, WI 53224
Chrysler Jeep Dodge Ram of Milwaukee
7676 N 76Th St., Milwaukee, WI 53223
Russ Darrow Metro Mazda
11330 W. Metro Auto Mall Drive, Milwaukee, WI 53224
Mazda of Madison
5234 High Crossing Blvd, Madison, WI 53718
Russ Darrow Nissan & Volkswagen of Sheboygan
5515 Racetrack Road, Sheboygan, WI 53081

Complaints & Reviews

Warranty service!

It is my opinion that Russ Darrow Kia of Waukesha will likely go by the way of some other Kia dealers in the Milwaukee, WI area and else where... OUT OF BUSINESS. I recently had problems that surfaced with the air conditioner on my 2003 Kia Sedona following a warranty visit for the same repair. The service writer sent me directly to a toll free number for Kia (they don't even try to remedy these issues within the dealership) which resulted in an effort by the manufacture to try to convince me to spend over ($100.00) to help find what if anything they might have done to create the problem. Give me a break!

I'll have the air conditioner fixed somewhere else and certainly never purchase or recommend any Kia vehicle to anyone.

  • Ru
    Russ Darrow Sep 29, 2011

    We are very sorry to hear this please contact me at [email protected] to allow me to assist in anyway possible. We value ALL OF OUR customers and will go above and beyond to help

    0 Votes

Bad service repair!

My vehicle had a "check engine" light and some stuttering.
I contacted the dealer to see how much they would charge me for a tune up. l I agreed to do the 90K tune up which included the diagnostic check for $550.00 including tax.
This was Russ Darrow Mazda at3520 S. 108 st. Greenfield, Wi 53228.

I took my vehicle to the dealer at 7:00 am the next morning. The service salesman, Jim, said the repairs would take about 5 hours. I used their shuttle to get to work, which got into an accident, resulting in me getting to work late. At 9:30 am, Jim called me and said the problem did not have anything to do with the tune up. He said it was a leak in the lower intake gaskets and that my serpentine belt was cracked and my oil pan gasket was leaking also. I told him then, not to do the tune up and just fix the problem. He then told me he can't stop the tune up work because it was already 80% complete. What I don't understand is how they could have finished 80% of the tune up work in two hours, and that’s figuring 1 hour or more for the diagnostic check, when he told me the work would be done in 5 hours and the vehicle would be ready around 12 or 1 in the afternoon. I got to the dealer at 5:15 pm and Jim said the car was just finished and that it would be a few minutes to get the paperwork done - about 5 minutes. Well I waited 10 minutes in the lounge area. Since he didn’t come, I went back to the service area. I saw that my paperwork was on the desk ready, and he was doing other work. He then said that I need new tires.
When I got home I noticed that my headlights were not working. So I had to go back the next morning to get that fixed - another inconvenience.

In summary, my complaint is that at 9:30 a.m. when they called to tell me that it wasn’t a tune up that my vehicle needed, but rather what I mentioned above and when I requested not to have the tune up done instead fix the problem, they responded that the tune up was already 80% completed in a period of 1 hr which they said it was going to take 5 hours to finish, yet when I went to pick up my van they said they just finished working on it at 5:00 p.m. So in essence the tune up couldn’t have been 80% completed and the work that my van needed was all that could’ve been done. The correct course of action would’ve been for the technician to grant my request. I feel that I was forced to pay for a service that I did not need nor requested in fact a service that I told them not to proceed with.

When I spoke to the manager on Saturday morning to get my headlights repaired, he admitted that it was wrong of them to proceed with the tune up and all he can do was match another’s company’s price on new tires – so in order for me to receive some kind of compensation from the company I have to spend additional money?

  • Ru
    Russ Darrow Sep 29, 2011

    We are very sorry to hear this please contact me at [email protected] to allow me to assist in anyway possible. We value ALL OF OUR customers and will go above and beyond to help

    0 Votes

They lie like rugs!

Below is a interchange we had with Russ Darrow Mazda. Don't bother dealing with them. They lie like...