Rugs.com review: Product not received and company refuses to help me

I placed an order with Rugs.com on 7/12/22. I received an email from them on 7/14/22 stating that my package was out for delivery. I then received a second email stating that the rug was delivered to my front door at 12:10 p.m. on 7/14. I was a bit surprised by that as I was home all day and never heard a door knock or the doorbell. I looked around the entire perimeter of my house and did not find a package. After the rug didn’t show up for a few more days, I looked at my security camera footage and it did not show any FedEx deliveries that week. Although it seems obvious, I looked several times at my order to confirm that my shipping address was correct, which it was. When I then reached out to Rugs.com to research what may have happened to the package, they informed me that I provided “the wrong address” and that it was delivered to a different address that is 20 minutes away from me in a different zip code. I was told by Rugs.com to go to the home where the package was allegedly delivered and retrieve it myself if I still wanted it, otherwise all they could do is give me 50% off a replacement rug. The “proof of delivery” that FedEx provided on their site shows only that the package was delivered to Atlanta, GA. It doesn’t not have any specific address information and it doesn’t reference my name or address anywhere. I reached out to FedEx and they can’t confirm where the package was delivered. It’s all very suspect and Rugs.com has been atrocious in providing any kind of assistance in trying to figure out what happened to my package. This is quite possibly the worst customer experience I’ve ever had.