Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Rugs USA Logo

Rugs USA Customer Care Service

RugsUSA.com Inc.

106 E. Jericho Turnpike
New York
United States - 11501

Customer Support Phone Numbers

+1 866 681 8138 0 0

Rugs USA Complaints & Reviews

Rugs USA / rug

Mia0712 on Aug 22, 2017
Horrible customer service, Horrible company. I ordered a rug from this company in July. I received a tracking number from Fedex saying that I had an shipping date of 08/07 by the end of the day. On 08/07 My order was not delivered so I called fed ex on 08/08, fed ex advised me that they...

Rugs USA / rug order mishandled!

leej10 on Jul 24, 2017
Placed order for rug on July 4. Did not receive within 2 weeks so I called. Took 25 minutes to get representative. She could not help me and said she would email on Monday. Finally received a rug on Friday, July 21. It was not the right rug. Spent 27 minutes waiting to talk to customer...

Rugs USA / poor customer service

Rikki Pittman on Jun 28, 2017
I ordered a rug and it stated in stock and will ship within 3-4 business days but three weeks later they said it was now back ordered but never contacted me to let me know that - The website shows it in stock but after 4 emails and 4 phone calls I still cannot get anyone to tell me when or...

Rugs USA / Purchased rug never shows up

Chitown2345 on Feb 6, 2017
Who knows if an order from this company will ever show up or not. I ordered two rugs from his company. One came within a week and was great. The other rug never showed up for a month with no correspondence. When I called they said maybe the label fell off in the warehouse. Two days later...

Rugs USA / Pattern of not fulfilling confirmed shipped orders

Judy Tormey on Jan 23, 2017
Twice in the past few months I placed an order for 2 clearance sale rugs, twice the orders were confirmed, including emails confirming that the orders were shipped. The orders were not shipped. No one contacted me other than to review my satisfaction with the rugs. I called last week and...

Rugs USA / Area rugs

Steven A Curtis on Dec 14, 2016
My wife and i ordered 2 area rugs of the same style in different sizes. One rug was delivered fine and the larger rug sat in a waiting for pick up status from federal express. A dozen phone calls and many e-mails unanswered i asked for a supervisor and received the voice mail of the...

Rugs USA / I am complaining about the service

Billy Payne on Dec 5, 2016
I am about to call my credit card company to report a fraudulent claim! my order is ws1168481! if you do not refund my full purchase amount now I will be forced to report the claim! you sell me 2 products that go together! you send the one product that is of no use to me! you did not ask...

Rugs USA / Extremely slow delivery

Nissa on Nov 25, 2016
I have ordered a rug from www.rugsusa.com and they said I'll get it within two weeks, but it actually took them over two months to deliver my order. All that time I was trying to get my order cancelled but they refused and said that was impossible. I was sick of waiting and wanted to order...

Rugs USA / Sold me an item they didn't have, still waiting on my refund!

swfl1 on May 9, 2016
Ordered my rug on 4/22, $200 and over a week later it was still listed as processing. I inquired, received a response that they were checking with the vendor then 10 minutes later I received a cancellation email then shortly following that a refund request email. I promptly called and...

Rugs USA / rug return

Reviewer68895 on Dec 11, 2015
I need to return a rug. I was on hold twice for well over an hour and both times disconnected. I then dialed option one for sales. Finally spoke with someone. They said you have to call in to request a return. They said they would send me an email. That took 24 hours. I wanted to purchase...

Rugs USA / Rugs were the wrong size

Reviewer59808 on Nov 22, 2015
Problem description: We ordered 2 rugs from this merchant. They were the wrong size. We decided to return them which was within compliance with their policy. We received a return authorization number for each rug (after asking 3 times). The return authorization email gave the following...

Rugs USA / Faulty Advertising

NRG15 on Mar 20, 2015
They provide a price for the rugs online and when you go and add it to you cart, they increase the price. I tried it on multiple computers and even took a screen shot of the price change and sent it to them. They said they "changed" the price as I was checking out and refused to honor the original listed price.

Rugs USA / Terrible quality and customer service

Aburr on Aug 18, 2014
I am completely disappointed with the quality, customer service, and all around purchase. I was initially so excited about my purchase and received many compliments. 30 days after my purchase I tried to clean a dirt spot with a simple rug cleaner that I have been using for years and the...

Rugs USA / Poor customer service - slow refund

cs_adams on Jul 6, 2014
I placed an order on May 11, 2014 for a rug for my soon-to-be-born granddaughter. By May 20, I was contacting Rugs USA for the statu s of my order as I had not received a confirming email from them. Finally on May 21 I received this email "There was a system error where this item wa...

RugsUSA.com / Difficult to get refund

AroonS on Apr 15, 2014
Please do not buy anything from the company www.rugsusa.com and return it as it will be extremely frustrating to get your money back for a refund. Though they mention the words Easy Returns on their website, it is far from true. I had placed order#WS565473 on1/3/2014 through...

RugsUSA.com / Poor return process

Suzie45 on Dec 29, 2011
Ordered a rug online from RugsUSA. It arrived in the wrong color, the website was incorrect. When called customer service they acknowledged error and contacted manufacturer for return prepaid shipping. Two weeks later and MANY phone calls still waiting for return information. Rug was an...

Rugs USA / Takes Your Money and NEVER Delivers

Packers on Mar 17, 2011
Do not purchase from Rugs USA, they are fraudulent and scammers. When you purchase an item they instantly take your money, but they never send your item. They have worthless customer service that never answers their phones, emails or chats. When you are lucky enough to get ahold of them...

Rugs USA / Wrong item, horrible customer service

Mon33 on Feb 11, 2011
Rugs USA ships the wrong items and offers HORRIBLE customer service. Consider yourself lucky if you actually get the item you ordered. I ordered a rug on 12/23/10, after calling the second time approx. 3 weeks later, then they indicate the rug is on back order. Well on 1/28/11 a rug...

RugsUSA.com / Terrible customer service

I ordered a rug on Nov 26. It is now Dec 15. I have been told on 2 separate occasions that my item was shipping. The telephone hold times are a minimum 30 min. Live Chat doesn;t always respond. Sent 2 emails, no response. They keep blaming the vendor. I called the Vendor and the rug is in and has been. DO NOT ORDER FROM THEM!

RugsUSA / Don't buy from them

They are horrible! The beige leather shag rug didn't look like photo- it wasn't plush- it was a bunch of scrap leather of extreme different lengths and it shed 15-20 pieces a day! Not only did they not answer my repeated phone and email messages, when I did send them picture...

Contact Us


Top 5: The Best Customer Service Companies
Top 5: The Best Customer Service Companies
more videos More Videos

Reply to