Horrible customer service, Horrible company. I ordered a rug from this company in July. I received a tracking number from Fedex saying that I had an shipping date of 08/07 by the end of the day. On 08/07 My order was not delivered so I called fed ex on 08/08, fed ex advised me that they...

Placed order for rug on July 4. Did not receive within 2 weeks so I called. Took 25 minutes to get representative. She could not help me and said she would email on Monday. Finally received a rug on Friday, July 21. It was not the right rug. Spent 27 minutes waiting to talk to customer...

I ordered a rug and it stated in stock and will ship within 3-4 business days but three weeks later they said it was now back ordered but never contacted me to let me know that - The website shows it in stock but after 4 emails and 4 phone calls I still cannot get anyone to tell me when or...

Who knows if an order from this company will ever show up or not. I ordered two rugs from his company. One came within a week and was great. The other rug never showed up for a month with no correspondence. When I called they said maybe the label fell off in the warehouse. Two days later...

Twice in the past few months I placed an order for 2 clearance sale rugs, twice the orders were confirmed, including emails confirming that the orders were shipped. The orders were not shipped. No one contacted me other than to review my satisfaction with the rugs. I called last week and...

My wife and i ordered 2 area rugs of the same style in different sizes. One rug was delivered fine and the larger rug sat in a waiting for pick up status from federal express. A dozen phone calls and many e-mails unanswered i asked for a supervisor and received the voice mail of the...

I am about to call my credit card company to report a fraudulent claim! my order is ws1168481! if you do not refund my full purchase amount now I will be forced to report the claim! you sell me 2 products that go together! you send the one product that is of no use to me! you did not ask...

I have ordered a rug from www.rugsusa.com and they said I'll get it within two weeks, but it actually took them over two months to deliver my order. All that time I was trying to get my order cancelled but they refused and said that was impossible. I was sick of waiting and wanted to order...

Ordered my rug on 4/22, $200 and over a week later it was still listed as processing. I inquired, received a response that they were checking with the vendor then 10 minutes later I received a cancellation email then shortly following that a refund request email. I promptly called and...

I need to return a rug. I was on hold twice for well over an hour and both times disconnected. I then dialed option one for sales. Finally spoke with someone. They said you have to call in to request a return. They said they would send me an email. That took 24 hours. I wanted to purchase...

Problem description: We ordered 2 rugs from this merchant. They were the wrong size. We decided to return them which was within compliance with their policy. We received a return authorization number for each rug (after asking 3 times). The return authorization email gave the following...

They provide a price for the rugs online and when you go and add it to you cart, they increase the price. I tried it on multiple computers and even took a screen shot of the price change and sent it to them. They said they "changed" the price as I was checking out and refused to honor the original listed price.

I am completely disappointed with the quality, customer service, and all around purchase. I was initially so excited about my purchase and received many compliments. 30 days after my purchase I tried to clean a dirt spot with a simple rug cleaner that I have been using for years and the...

I placed an order on May 11, 2014 for a rug for my soon-to-be-born granddaughter. By May 20, I was contacting Rugs USA for the statu s of my order as I had not received a confirming email from them. Finally on May 21 I received this email "There was a system error where this item wa...

Please do not buy anything from the company www.rugsusa.com and return it as it will be extremely frustrating to get your money back for a refund. Though they mention the words Easy Returns on their website, it is far from true. I had placed order#WS565473 on1/3/2014 through...

Ordered a rug online from RugsUSA. It arrived in the wrong color, the website was incorrect. When called customer service they acknowledged error and contacted manufacturer for return prepaid shipping. Two weeks later and MANY phone calls still waiting for return information. Rug was an...

Do not purchase from Rugs USA, they are fraudulent and scammers. When you purchase an item they instantly take your money, but they never send your item. They have worthless customer service that never answers their phones, emails or chats. When you are lucky enough to get ahold of them...

Rugs USA ships the wrong items and offers HORRIBLE customer service. Consider yourself lucky if you actually get the item you ordered. I ordered a rug on 12/23/10, after calling the second time approx. 3 weeks later, then they indicate the rug is on back order. Well on 1/28/11 a rug...

I ordered a rug on Nov 26. It is now Dec 15. I have been told on 2 separate occasions that my item was shipping. The telephone hold times are a minimum 30 min. Live Chat doesn;t always respond. Sent 2 emails, no response. They keep blaming the vendor. I called the Vendor and the rug is in and has been. DO NOT ORDER FROM THEM!

They are horrible! The beige leather shag rug didn't look like photo- it wasn't plush- it was a bunch of scrap leather of extreme different lengths and it shed 15-20 pieces a day! Not only did they not answer my repeated phone and email messages, when I did send them picture...