Rugs USA Customer Service


Rugs USA Inc.

8 Santa Fe Way
New Jersey
United States - 08512

Customer Support Phone Numbers

Mon9:00 AM - 11:00 PM
Tue9:00 AM - 11:00 PM
Wed9:00 AM - 11:00 PM
Thu9:00 AM - 11:00 PM
Fri9:00 AM - 11:00 PM
Sat10:00 AM - 5:00 PM

Rugs USA Complaints & Reviews

Rugs USA / customer service

Dec 26, 2018

Do not buy anything from this company!!! I ordered two rugs. They sent me an email with an order # and told me they would let me know when they shipped. After hearing nothing from them I contacted them and was told my ordered was cancelled, then I was cut off. They already had my money. I...

Rugs USA / I'll never order from here again

Dec 15, 2017

Not fair. I ordered a rug that was presented in different sizes on the website. I bought the biggest one, hence it was the most expensive rug. When I received it I realized it was much smaller. I didn't even need to unpack it because it's clearly seen. I immediately called them to ask how...

Rugs USA / rug

Aug 22, 2017

Horrible customer service, Horrible company. I ordered a rug from this company in July. I received a tracking number from Fedex saying that I had an shipping date of 08/07 by the end of the day. On 08/07 My order was not delivered so I called fed ex on 08/08, fed ex advised me that they...

Rugs USA / rug order mishandled!

Jul 24, 2017

Placed order for rug on July 4. Did not receive within 2 weeks so I called. Took 25 minutes to get representative. She could not help me and said she would email on Monday. Finally received a rug on Friday, July 21. It was not the right rug. Spent 27 minutes waiting to talk to customer...

Rugs USA / poor customer service

Jun 28, 2017

I ordered a rug and it stated in stock and will ship within 3-4 business days but three weeks later they said it was now back ordered but never contacted me to let me know that - The website shows it in stock but after 4 emails and 4 phone calls I still cannot get anyone to tell me when or...

Rugs USA / Purchased rug never shows up

Feb 06, 2017

Who knows if an order from this company will ever show up or not. I ordered two rugs from his company. One came within a week and was great. The other rug never showed up for a month with no correspondence. When I called they said maybe the label fell off in the warehouse. Two days later...

Rugs USA / Pattern of not fulfilling confirmed shipped orders

Jan 23, 2017

Twice in the past few months I placed an order for 2 clearance sale rugs, twice the orders were confirmed, including emails confirming that the orders were shipped. The orders were not shipped. No one contacted me other than to review my satisfaction with the rugs. I called last week and...

Rugs USA / Area rugs

Dec 14, 2016

My wife and i ordered 2 area rugs of the same style in different sizes. One rug was delivered fine and the larger rug sat in a waiting for pick up status from federal express. A dozen phone calls and many e-mails unanswered i asked for a supervisor and received the voice mail of the...

Rugs USA / I am complaining about the service

Dec 05, 2016

I am about to call my credit card company to report a fraudulent claim! my order is ws1168481! if you do not refund my full purchase amount now I will be forced to report the claim! you sell me 2 products that go together! you send the one product that is of no use to me! you did not ask...

Rugs USA / Extremely slow delivery

Nov 25, 2016

I have ordered a rug from and they said I'll get it within two weeks, but it actually took them over two months to deliver my order. All that time I was trying to get my order cancelled but they refused and said that was impossible. I was sick of waiting and wanted to order...

Rugs USA / Sold me an item they didn't have, still waiting on my refund!

May 09, 2016

Ordered my rug on 4/22, $200 and over a week later it was still listed as processing. I inquired, received a response that they were checking with the vendor then 10 minutes later I received a cancellation email then shortly following that a refund request email. I promptly called and...

Rugs USA / rug return

Dec 11, 2015

I need to return a rug. I was on hold twice for well over an hour and both times disconnected. I then dialed option one for sales. Finally spoke with someone. They said you have to call in to request a return. They said they would send me an email. That took 24 hours. I wanted to purchase...

Rugs USA / Rugs were the wrong size

Nov 22, 2015

Problem description: We ordered 2 rugs from this merchant. They were the wrong size. We decided to return them which was within compliance with their policy. We received a return authorization number for each rug (after asking 3 times). The return authorization email gave the following...

Rugs USA / Faulty Advertising

Mar 20, 2015

They provide a price for the rugs online and when you go and add it to you cart, they increase the price. I tried it on multiple computers and even took a screen shot of the price change and sent it to them. They said they "changed" the price as I was checking out and refused to honor the original listed price.

Rugs USA / Terrible quality and customer service

Aug 18, 2014

I am completely disappointed with the quality, customer service, and all around purchase. I was initially so excited about my purchase and received many compliments. 30 days after my purchase I tried to clean a dirt spot with a simple rug cleaner that I have been using for years and the...

Rugs USA / Poor customer service - slow refund

Jul 06, 2014

I placed an order on May 11, 2014 for a rug for my soon-to-be-born granddaughter. By May 20, I was contacting Rugs USA for the statu s of my order as I had not received a confirming email from them. Finally on May 21 I received this email "There was a system error where this item wa... / Difficult to get refund

Apr 15, 2014

Please do not buy anything from the company and return it as it will be extremely frustrating to get your money back for a refund. Though they mention the words Easy Returns on their website, it is far from true. I had placed order#WS565473 on1/3/2014 through... / Poor return process

Dec 29, 2011

Ordered a rug online from RugsUSA. It arrived in the wrong color, the website was incorrect. When called customer service they acknowledged error and contacted manufacturer for return prepaid shipping. Two weeks later and MANY phone calls still waiting for return information. Rug was an...

Rugs USA / Takes Your Money and NEVER Delivers

Mar 17, 2011

Do not purchase from Rugs USA, they are fraudulent and scammers. When you purchase an item they instantly take your money, but they never send your item. They have worthless customer service that never answers their phones, emails or chats. When you are lucky enough to get ahold of them...

Rugs USA / Wrong item, horrible customer service

Feb 11, 2011

Rugs USA ships the wrong items and offers HORRIBLE customer service. Consider yourself lucky if you actually get the item you ordered. I ordered a rug on 12/23/10, after calling the second time approx. 3 weeks later, then they indicate the rug is on back order. Well on 1/28/11 a rug...

RugsUSA / Don't buy from them


They are horrible! The beige leather shag rug didn't look like photo- it wasn't plush- it was a bunch of scrap leather of extreme different lengths and it shed 15-20 pieces a day! Not only did they not answer my repeated phone and email messages, when I did send them picture...

Rugs USA / item was never delivered


We needed a new rug for our living room and we decided to go to RUGS USA since they had what looked like a great promotion - if you bought a rug you'd get a runner and another small area rug for free. The website looked professional and the name had "USA" in it so it promised world cla...

Rugs USA / Force you to pay for something you don't even order: Even the BBB can't get a response


This is in reference to your complaint against Your complaint was assigned ID 8060422. Your BBB has tried to present your complaint to in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response to...

RugsUSA / Slow delivery and charged for their error


RUGSUSA: I waited over 4 weeks for delivery of one rug and two carpet pads. Couldn't contact them by phone; no answer. Their "Live Chat" did not exist. E-mailed them 4 times, no answer. After 5 attempts, finally a customer rep answered the phone. When the pads were finally delivered...

Rugs USA / Wrong rug, won't ship return label


I really wish I would of looked up the complaints on RUGS USA before purchasing! You are all correct! HORRIBLE CUSTOMER service. I am sick of hearing "we are sorry for your inconvenience!" They shipped me the wrong wrong a week ago. I've been on the phone twice, 25 min. the first time...

RugsUSA / Never received product. Pathetic exuse for customer &service&


DO NOT BUY FROM THIS COMPANY. I found the rug I was looking for online through rugs usa on sale, much cheaper than anywhere else, AND there is no sales tax or shipping charges. Always remember, if it sounds to good to be true, it is. I'm sure their products are of good quality...

Rugs USA / No delivery and awful customer service


I attempted a rug order from this online vendor, and was charged immediately. After receiving conformation of the order via email, two weeks went by without any further word as to status of fulfillment. All attempts to reach the company by email and by phone failed. It appears they do not... Rug / Ordering from


I ordered an area rug from at the tune of $494.00 dollars, on the 12th of February, 2010. Today is the 26th of February, 2010 and I have not received the product I ordered nor have I been able to contact the company by telephone or email. When ordering the rug, the salesperson...

Rugs USA.COM / Will Not Ship Product


I ordered a rug on 1/29/2010. The company received payment right then. I haven't received any shipping details, or rug? I have called over and over and at first I received a voicemail and was asked to press #1 for operator. I would and never received anyone on the phone. Next I would...

Rugs USA / Customer Service/Quality of product


Absolutely the WORST customer service I have ever experienced. The true measure of a company is not how quickly they can process your credit card payment, but how they respond when there is a problem with the merchandise ordered. Rugs USA failed miserably. I ordered a rug (Manuf. Colonial...

Rugs USA / Won't refund money


I ordered 2 rugs from Rugs USA between 9/14/09. I was sent 2 rugs, only one rug was what I ordered it wasn't even the correct item number. I called Rugs USA and informed them of their mistake, originally I had ordered 108TC57-609, they sent me 108TC67-609. I contacted them on...

Rugs USA / No Shipping


I ordered a rug on Dec. 10 for a Christmas present. So here it is December 28 trying to find out why no rug has been shipped, why nobody called me and why I haven't even received an email. After waiting 10 minutes for a customer service rep, I was told to wait why they contacted the...

RugsUSA / Bad service

I ordered a rug online from RugsUSA and an Order Info email was generated and said that I would receive a shipping confirmation email once the order was shipped. After about three weeks and no word from the company, I clicked on the track link on my order confirmation with a query about my...

Rugs USA / Shipped wrong product – won't respond

Placed an order on 6/23 for 2 rugs. Both rugs received on 7/2 incorrectly - one was the wrong size and both were the wrong color. Sent two emails to customer service -no reply. Spoke by phone with a rep was told I had to send an email to returns department with digital photos of the rug...