Rugs USAI'll never order from here again

This review was posted by
a verified customer
Verified customer

Not fair. I ordered a rug that was presented in different sizes on the website. I bought the biggest one, hence it was the most expensive rug.
When I received it I realized it was much smaller. I didn't even need to unpack it because it's clearly seen.
I immediately called them to ask how I can exchange it, they said that their policies don't allow them to do it and that what I want will not be possible to do.
I said I want a refund, they refused, but gave me their website credit. I have no idea why the hell they do it, but I will never do business with them again.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.