Replied
Customer Service
AreaRugs.com knows how important your questions are and we can be contacted at your convenience by email, phone, mail or through online inquires 24 hours a day. We look forward to hearing from you and assisting you with your order or with any product questions you may
ABSOLUTELY FALSE ADVERTISING!
I tried to call and email several times less then 24 hours after ordering the rug cause I accidentally ordered the wrong size! ZERO RESPONSE ! THE WORST I’ve ever experienced! DO NOT do business wiyh this company!
Desired outcome: Return with no cost!
This complaint has been resolved automatically due to user's inactivity.
We received numerous emails and one phone message after working hours which are posted on the website. ( Mon-Fri: 9:00 am - 6:00 pm EST). The first email received was Nov 11th after the order shipped.
Per our policy, orders that are submitted to our warehouse, in the shipping process or in transit cannot be modified or cancelled. The customer is responsible for return shipping cost.
Thank you.
Replied
Area rug
They provide horrible customer service including Management. Rugs are not inspected before they are shipped to customer. Of course received damaged rug. Cost incurred $30 to wrap it probably to return which you have to take it to a fed ex location. They just don't care. A $500 rug damaged then have to pay more money to ship it back then wait for fed ex to return it which fedex is not reliable. Probably never see my $500. DO NOT USE AREA RUGS.com! Will not let me send picture which shows line down the carpet and has pulls coming from the fabric already.
Desired outcome: My refund once fedex confirms receipt of the rug plus the $30 I had to spend to ship it back
The complaint has been investigated and resolved to the customer's satisfaction.
honesty in advertising and customer service
I ordered an area rug in June using a credit card to cover costs. When it arrived it was the wrong one, even incorrect on the label. I initiated a return and received a UPS number to do so. The second one came with the correct labeling but again it was the wrong one. Again it was returned at no cost. Finally the correct rug came but when I placed it on the floor it just wasn't right. I initiated a return again but no UPS label came. After a few weeks I began a 'chat' about getting the label and after hours was told I would have to pay for the rerun myself. Finally I called and got the same person who told me that they had tried 3 times to please me and now I would have to pay for return. When I pointed out their claim of "100% Customer Satisfaction" she said it didn't cover returning rugs.
I filed a dispute with my credit card and filed a complaint with BBB. Area Rugs do not have a customer comment section to their web site so I am doing this.
Is AreaRugs.com legit?
AreaRugs.com earns 100% level of Trustworthiness
Perfect Trust Endorsement: AreaRugs.com achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for AreaRugs.com. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 75% of 4 negative reviews, AreaRugs.com is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
AreaRugs.com has claimed the domain name for arearugs.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Arearugs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Arearugs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Arearugs.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Arearugs.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from AreaRugs.com.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from AreaRugs.com, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- AreaRugs.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to AreaRugs.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Worst Ever
This company is the worst. Ordered rug, then realized it was the wrong rug. Tried to cancel order mere hours after placing order and I was told it was not possible due to it already being loaded on a truck (really ? That fast?). The company lists it has a "No risk 30 day return" policy, Their idea of "No Risk" is that YOU (the customer) pays for the return...
Read full review of AreaRugs.com and 5 commentsOverview of AreaRugs.com complaint handling
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AreaRugs.com contacts
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AreaRugs.com phone numbers+1 (800) 451-2182+1 (800) 451-2182Click up if you have successfully reached AreaRugs.com by calling +1 (800) 451-2182 phone number 0 0 users reported that they have successfully reached AreaRugs.com by calling +1 (800) 451-2182 phone number Click up if you have UNsuccessfully reached AreaRugs.com by calling +1 (800) 451-2182 phone number 0 0 users reported that they have UNsuccessfully reached AreaRugs.com by calling +1 (800) 451-2182 phone number
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AreaRugs.com emailssupport@arearugs-com.reamaze.com100%Confidence score: 100%Support
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AreaRugs.com headquarters1761 West Hillsboro Blvd № 408, Deerfield Beach, Florida, 33442, United States
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