Menu
CB Apparel Rue21 7813 Eastpoint Mall, Baltimore, MD, 21224, US
Rue21 company logo
Rue21
reviews & complaints
Rue21 company logo

Rue21

7813 Eastpoint Mall, Baltimore, MD, 21224, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
11:00 am - 6:00 pm
ComplaintsBoard
R
8:08 pm EST

Rue21 - theft by their employees

I had the worst experience of my life in a local store at Eastpoint Mall. I generally spend over $40 at time in Rue 21 stores. I love the White Marsh Mall location. I was in the Dundalk so, I decided to go in the Eastpoint Mall. I was purchasing lots of accessories, today Feb, 2, 2016. I selected so much jewelry that I had to lay it down on a store shelf next to where I was standing chosen more selections. A store associate approached and said you have to move your stuff and I stated why she said just take your stuff to the register. She made me feel like I could not ask a question just listen to what she say. This is America, freedom of speech. I told her that I did feel comfort doing that because I wanted to watch my selections. She stood there and said it's store policy, move out the way Miss. Just as she was yelling at me, I was calm. My friend entered the store he had been shopping in another store and I told him to meet me there at Rue 21. He witnessed her loud tone and demeanor and asked if everything was okay. She stated and if everything ain't okay what you gonna do about it. He stated I was talking to her not you. I said let's go and just purchase my selections to avoid my drama. She followed us to the register and stated to my friend you gotta problem with me. It's like she was looking for trouble. I stated Miss just leave us alone. She stood there giving a evil stare. Her and my friend went back and forth word for word. I made my purchase and was happy with my selections. The sales associate reached under the counter and went in the back of the store. I told my friend to wait outside the store I was not finish shopping. He waited outside the store. I continued to shop as I was shopping, four young immature Black security officers approached me and stated I had to leave the store. As, I entered the mall from the store the security stated we had to leave the mall. I was extra mad but, I just left the mall. I had already spend over $200 dollars in mall and looked to spend more. My whole mall experience was not good. Once, I got home I realized that I had not been given my two bags that I checked in Rue 21 because they checked my bags in the beginning once I first entered the store. I had to go back to security and give them the number tag and they went and brought out my bag. I checked in one big bag with a smaller bag inside that big bag. Once, I got home I realized the smaller bag inside the big bag that was checked at Rue 21 was missing and it contained $50 worth of merchandise from another store at the mall. I also noticed that the guy that rang me up at Rue 21 did not put all my jewelry in my bag that I purchases from Rue 21. Maybe, he was mad about the situation with the other associate. This is theft big time. The employees seem like they had a attitude with me once I first entered the store. I want my merchandise back and I want my necklaces that where not placed in Rue 21 purchases bag. I am prepared to take your guys to court for this bad experience and theft.

Read full review of Rue21
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.