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My husband and I decided to go to ruby tuesday's because we've had a really good experience there with how everything was ran from the previous general manager (Henry). This visit was by far the worst visit to ruby tuesday, while eating our salad the waitresses were vacuuming next to our table. I had ordered steak and breaded shrimp. Having previously worked in a restaurant and knowing when cooking oil needs changed, their oil was beyond needing changed. The shrimp were gross due to the oil and the steak was very rubbery no taste. We let the waitress know and she went over to another table and asked if their shrimp was ok because we had a problem with ours! She went back and talked to the manager (Which never came out to talk to us) and said he's only charging you for the steak... He took a whole $3.00 off... We will not go back!
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We went to the same Ruby Tuesdays in Bloomsburg Pa today. I got the portobello sirloin . Waited 25 minutes until our dinners came out.Tried to cut the steak and could not even get part of the way through it. Waited for the waitress to come back after 10 minutes my husband went to find her. She said what is wrong? I showed her how you couldn't cut the steak. She said she would bring me another one right away. Sat another 18 minutes and finally it came out. By then my baked potato was cold. My husband was finished eating so I said just get me a box. We asked to talk to a manager and after another 10 minutes she came over, Told her what happened and she said oh I am sorry we have had quite a few steaks sent back don.'t know what the problem is. My husband said you know in other restaurants they would at least take something off of the check. She said oh I can't do that we made another steak. Told her about everything being cold until I finally got it she didn't care, Told us we could have one free dessert . NEVER WILL RETURN THERE
Worst treatment by a manager ever