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Royal Mail Group review: Parcel not delivered

Paul Eagle of US

Oct 07, 2025 6:15 am EDT

Verified customer

Featured review

Parcel sent 12th Sept and it left the UK on 17th Sept.
Tracking number...RZ538693441GB.
It's now the 7th Oct and still not delivered and unable to track it any further and not able to contact or speak to a person.
This is a very poor service for a company this size, not being able to get to a real person for help, as the bot thing doesn't understand what you are telling in in the way of words and number.
The parcel was 2 pairs of goalkeepers football gloves a glove bag and backpack.

Claimed loss: 160gbp and 4 weeks of football matches.

Desired outcome: Find the parcel and have it delivered to my son in Uzbekistan

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