CB Mail and Package Delivery Royal Mail Group

Royal Mail Group review: Parcel delivery

hannah casey of GB

Dec 12, 2025 9:41 am EST

Featured review

On Thursday 11th December I was due to receive a parcel that was being sent to me by Royal Mail. However no package was delivered, and instead I received a message to say the parcel was incorrectly addressed and was being returned to sender.

I contacted my supplier to tell them what had happened and they sent me the required order by alternative courier that arrived the following day Friday 12th.

However, also on Friday 12th I received a delivery from Royal Mail the original package correctly addressed. My local post office would not return the parcel without a charge.

The tracking number of my parcel is YT092833586GB.

A attach a photo of the tracking information of this parcel.

The package was delivered on the 12th so clearly it was addressed correctly, so that was not the real reason and there must have been some other reason the parcel was not delivered which does lead to some speculation!

If I had been told it would be delivered on 12th this situation would not have arisen.

I still have the package which is available to return to sender.

David Casey

Desired outcome: Return parcel free of charge

Confidential Information Hidden: This section contains confidential information visible to verified Royal Mail Group representatives only. If you are affiliated with Royal Mail Group, please claim your business to access these details.

Royal Mail Group - Parcel delivery - Photo 1

View 0 more photos

0 comments

Add a comment

Royal Mail Group - lost birthday cards 10

Royal Mail Group - Royal mail agent fraud 10

Resolved

Royal Mail Group - Dangerous driving / aggression / fear for safety

Resolved

Royal Mail Group - Offensive postman 2

Royal Mail Group - not receiving mail 1

Royal Mail Group - Delivery

Royal Mail Group - Mail not redirected / lost

Resolved

Royal Mail Group - WP-1202-8874-220

Royal Mail Group - International track&sign letter, delivery

Royal Mail Group - Special delivery guaranteed

View all Royal Mail Group reviews and complaints

Royal Mail Group Contacts

Royal Mail Group phone numbers

+44 345 774 0740

Click up if you have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number 4 4 users reported that they have successfully reached Royal Mail Group by calling +44 345 774 0740 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number 3 3 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 774 0740 phone number

14%
Confidence score

Customer Service

+44 758 713 8282

Click up if you have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number 3 3 users reported that they have successfully reached Royal Mail Group by calling +44 758 713 8282 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number 12 12 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 758 713 8282 phone number

Head Office

+44 345 777 7888

Click up if you have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 777 7888 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 777 7888 phone number

Redirection

+44 178 266 8007

Click up if you have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 178 266 8007 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 178 266 8007 phone number

Redirection

+44 345 602 1021

Click up if you have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 602 1021 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 602 1021 phone number

Redelivery

+44 345 764 1641

Click up if you have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 764 1641 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 764 1641 phone number

Shop

+44 345 600 0606

Click up if you have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have successfully reached Royal Mail Group by calling +44 345 600 0606 phone number Click down if you have unsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number 0 0 users reported that they have UNsuccessfully reached Royal Mail Group by calling +44 345 600 0606 phone number

Text Phone

More phone numbers

Royal Mail Group emails

customer.service.team@royalmail.com

100%
Confidence score: 100%

Support

Royal Mail Group address

2nd Floor, Royal Mail, Pond Street, Sheffield, England, South Yorkshire, S986HR, United Kingdom

Royal Mail Group social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 28, 2025
View all Royal Mail Group contacts