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Royal Mail Group review: Lost/undelivered mail

Jane Isaac of US

Oct 24, 2025 6:41 am EDT

Verified customer

Featured review

I had my birthday last week, 16th October, and several people have told me they have sent me cards and one person has sent a voucher in the post. One other card may have also contained money or a cheque. However I haven't received these cards a week after they were posted. What do I do to find out what has happened to them please?
They were sent a few days before 16th October.

Claimed loss: £20 or more

Desired outcome: That I receive the cards which belong to me.

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