The complaint has been investigated and
resolved to the customer's satisfaction
RoundPoint Mortgage Servicingshort sale department

This review was posted by
a verified customer
Verified customer

Absolutely the worst experience in my life when it comes to short sales! I am a Realtor with an ongoing short sale that has taken months to get approved. It is completely frustrating when you leave message after message, escalated, and NO response. The level of communication that Roundpoint lacks is so very aggravating. I hope to never ever have another short sale with Roundpoint in my career! Awful!!


The complaint has been investigated and resolved to the customer's satisfaction.


  • Rp
    RPMServicing Feb 16, 2016

    Hi Reviewer68874 - Thank you for taking the time to explain the issues you've been having. We take all customer reviews very seriously and we deeply regret your negative experience with RoundPoint Mortgage Servicing. This is definitely not the type of experience you should expect out of RoundPoint. I would like to connect you with our Customer Advocate, however, due to the limited personal information provided, we are unable to locate the account you have referenced. Could you please respond via private message and provide identifying information for the account, so that we can look into the issue further. Feel free to reach out to our customer advocate directly at [email protected] Please let me know if there's anything else I can help with. All the best, RoundPoint Mortgage Servicing Customer Service

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