RoundPoint Mortgage Servicing

8/22/2017

These people apparently don't understand English and they are only out for the money. When Embrace sold my loan to them I made sure they understood that my payments would be made at the end of the month for the 1st of the following month to be sure my payments would not be late. I inadvertently sent a check on the 1st which messed up my payment for the following month. Rather than make a note that said I missed a month, they ended up charging me late fees for every month up to recent. I asked why I never got monthly statements and the girl was very rude and said they had been sending me monthly statements and I should be checking my mail. Suffice it to say I was Pi***ed! If I could find a way to have someone else buy my mortgage, I would do it in a heart beat. I had no choice as who was chosen Embrace sold my loan to them. Save yourself the headache and don't bother with these idiots!

Roundpoint has raised my hazard insurance from $5 a year to $4, 000. This has raised my mortgage payment $500 a MONTH. Ridiculous. Hazard insurance? Why? This is clearly fraudulent, and I'll be consulting attorney. Does anyone have any advice? I haven't gone through the phone battle yet as I just got the bill, so if anyone has a tip, I'd appreciate it. I know a lot of ppl are in similar circumstances. Class action? Sign me up.

Unbelievable.

Sold my house, loan was paid off on june second. Even though the account should have been closed as the loan balance was paid in full the still took another months worth of loan payments out of my checking account on june 5th which is 4 days after the etf is to take place.

When I called to get this resolved I was told it would take 20 days even though this was their fault because if the loan was paid why are they still taking my money?!?

First customer service agent hung up on me while saying ma'am I will try to expedite your claim but our policy is 20 days.

Second agent put me on hold for over 20 minutes whole waiting to talk to a supervisor. Maybe they were trying to get me to hang up I don't know. Little did they know I had the day off and time to kill.

Finally I talked to a supervisor, she was as much help as the second agent. There was no resolution. She did give me an email address that I could submit proof to that said money did come out of my account.

In the end I called my credit union and explained the situation and about 1 hours later the money was back in my account.

Unbelievable.

Absolutely horrible to deal with. I was in the process of selling my home and moved out while it was under contract. I made the mistake of telling them the house was empty but under contract when I changed my address. They determined this must have meant that I was no longer going to care for the house and decided to change the locks, winterize the home (it was September), called the electric company and turned off the gas, and destroy the shrubs. They also threw out everything in my refrigerator and left the all the branches on the side of the road causing me to get fined by the city for violating their brush/trash policy. The house was NOT in foreclosure and after repeated calls to their "home maintenance department" asking them to stop I got nowhere. I ended up closing on the house, having to tell the homeowners they were on their own to get the gas turned on because they wanted me to pay another deposit to do it. I only ended up with this company after taking advice to do a streamline refinance to save money. I found out later that this particular broker mostly deals with less than perfect credit and treats all of it's customers as if they are going to default on their loans. Never again.

In August of 2016 we had a claim done on our roof do to significant damage on the roof after a storm. After receiving the checks, I contacted Roundpoint as to the necessary steps that would need to be taken in order to replace the roof myself as I am fully capable and used to do this work for a living. I was told to send all insurance documents, fully endorsed checks, a letter of explanation stating that the repairs would be done by me, etc. Since then, I've resubmitted this info numerous times my mail and through email and still have no funds or even a response as to why? It's been almost a year. This is just absurd at this point. We are again in storm season and the roof is falling apart. I would greatly appreciate some attention to this matter. Thank you

Due to being in Mortgage Modification proceedings, we had to have RoundPoint give us Monitored Disbursements for our Insurance checks that we received from our homeowners insurance for repairs to be done to our home from claims. As per the guidelines we signed and agreed to, Roundpoint was to give us a percentage of the Insurance check funds to begin wok which they did. After the initial payout, they were to schedule inspections with us as work was being completed to disburse more of the funds to pay the contractors. We called after the first part of the work was done and someone called, scheduled and came out within a week or so. We then called Roundpoint for the next inspection on August 3, 2016 and since this time no one has come to do the necessary inspections. We call every week and each time we are lied to and told it is being processed. We called again on the 18th and were told that the previous people had indeed NOT processed our inspection request! This was after almost two weeks of being told it was processing. We were then told someone would call us back that following Tuesday and that the case was being expedited. No one ever called. We called back that Friday the 25th and were told that they don't know why no one has called but it was being referred to a supervisor and would be expedited again. As of today August 30th, no one has called to inspect the progress of our repairs and no one can tell us why. We just keep getting excuses and promises to expedite and have someone come out. Meanwhile we have contractors that want to be paid as agreed! This is unacceptable!

My wife and I have been requesting our money since 14 July from RoundPoint. USAA and FEMA say their company cashed our check but we have received no funds….We are in a Federal Disaster area for this flood and have been through Enough!

1. As I have told 10 agents at their failed company, Contractors are Not Required to have Licenses in the great State of Texas…JTC services has no license…I sent you my business License as requested. They are trying to say they need a contractor's license to release our funds.
2. I have provided ample proof as to the legitimacy for my self, JTC Services, and the skilled workers I used to help with this remodel. JTC Services sent them a Contractor’s Affidavit. Yes we are credible and skilled workers. I sent you their official invoice, business card and website info with reviews.
3. RoundPoint's Inspector came and took over 20 photos of the high grade work accomplished to a 100% completion level and even commented on the highly professional grade of work.
4. Legitimate work has been performed and in a manner that has improved the value of the home by at least 10%. I have Licensed Realtor report...
5. All contractors and workers during this project have been Paid IN FULL.
6. I have over $25, 000 in lost wages, Over $20, 000 in materials and goods, and over $12, 000 in Labor costs on this project…You should have endorsed the check and sent it back to us!
7. 3223 Willie Way is in a Federal Disaster area however, not one person from their company ever contacted us during or after this Flood to help or explain any insane Freddie Mac policy...
8. We have asked that they please send us the “Repair Policy” and “document Requirements”…I’ve looked over every word of my mortgage agreement with RoundPoint and it was never in there...

I request that our FEMA Insurance Claim funds in the amount of $47, 020.35 be sent to us Immediately. I have lost all confidence in their companies ability to”do the right thing” I feel like they are attempting to steal from us...

The day this crap company somehow purchased my existing veterans mortgage the payment went up $92.48, then 4 months later it is going up an additional $33.31...No representative could say why, except the say a shortage in my escrow account will be below what they allow for...Now I have owned a home since 1982 in various states and 2 in Georgia, this homwe 12 years and this is the first time I have ever had my monthly payment go up over $100.00 a month, I thank they are ripping me off and trying to make me miss payments so they can repossess my home.

On March 14, 2016 I received written notice from Lender Live that they would no longer be my mortgage servicer but my mortgage was transferred to Roundpoint, I have been calling them and they supposedly to not have my records and therefore cannot accept my mortgage payment for 4/1/16. They told me that law provides for the payment to be 2 months late during a transfer. This to me is a lie. You talk to a customer service representative who sounds like he is in a foreign country I ask him to cite the law and where it came from and he could not. I just have the feeling that they want to foreclose on my home and are looking to steal it.
My name is Fayetta Allen and I am in Houston TX
I sent them a cashiers check to their Dallas, TX p.o. box through post office certified next day delivery. I do not understand why it is taking so long for my mortgage to be transferred to their system. To me they are pulling a scam.

Absolutely the worst experience in my life when it comes to short sales! I am a Realtor with an ongoing short sale that has taken months to get approved. It is completely frustrating when you leave message after message, escalated, and NO response. The level of communication that Roundpoint lacks is so very aggravating. I hope to never ever have another short sale with Roundpoint in my career! Awful!

Roundpoint Mortage Servicing took a double payment out of my checking account. When I called the first time they told me it would be refunded into my account within three days. I called the second time after four days and the told me it would be another four days. When I asked to escalate they gave my an email address. This has caused me much distress and financial problems with my bills. Very poor company.

There was a check and the company Roundpoint Mortgage was very unprofessional and slow. They have investigated and preceded the check very slowly and each time they needed more details. The company didn’t inform us about every step and it wasn’t great at all. When we tried to contact the company, there were delays and blah-blah. Run from them and share this information.

I have been attempting to do a loan modification with Roundpoint mortgage for about 8 months now. I have had to send in the same documents numerous times as they claim they do not receive. I have faxed, mailed and e-mailed documents and then a month later I receive a notice that stating they did not receive and they close my case. They have refused to give me a street address so that I can fedex the documents. Now I have received a compensation from the insurance company for damages to my property and they want to open an escrow account with them so that they can control the repairs to my property. The customer service people are the most bad mannered I have ever had to deal with.

We have been with Roundpoint for a year. In that year, we have had to call almost every month to get our funds applied to the right place. We pay biweekly, which was set up on auto draft by Roundpoint and we make extra payments. They keep money in suspense instead of applying to the loan. They do everything to try to keep our extra payment from going to principal as we have instructed them to do. We received a lack of payment letter because they took our extra payment, applied it to the payment which was larger and said we were in default for the remainder. We called several times and they wouldn't change it. Then they didn't take a payment out of our bank account for a month and said they paid with extra money they found. How in the world does that happen? We now are paying $4, 000 in closing costs a year after closing on the house to get out of the company. DO NOT USE THEM FOR YOUR MORTGAGE LOAN.

Roundpoint Mortgage Serving Corporation, has produced fabricated assignments Claiming to be a vested title holder in a property, when in fact it was sold to a different entity. stating they had the loan since 2011 but didn't have it till 2012 they claim they have vested title then claim they are a non holder (you cant be both) there a servicer and wont state who they are servicing? all there documents were going to an address in a different state were we did not live. They filed a foreclosure and are now trying to substitute the Plaintiff ? They were'nt the Plaintiff to begin with. Im getting ready to go to the media with this one they are gutsie the assignment has 2 document preparing companies 2 case numbers 2 customer numbers (OOPS) its so apparent they took it sent it to company #2 and removed some info of company #1 but left there phone number and case number and there employee, This is a pre warning always check with your original bank of who they sold or transfered the loan, in my case it was sold but not to them and I have the proof . why you ask? why would someone do that its a third degree felony where I live ? I cannot attach because there is a pending action,

I have been with this company three years every experience is terrible. Lost my job and I've paid my account on time even extra principal. So the first time I'm late they send me a letter threatening foreclosure only one month behind. They will not work with you either. Letter says to make payment to prevent legal action against me from loosing my home. I've got two kids and a baby on the way in a difficult time these people are heartless money huggers. Probably the worst mortgage company you can deal with. If they continue to conduct business this way I do not see this company lasring much longer when you have banks like Wells Fargo that care about customers.

Roundpoint bought my mortgage from another company and in the process they "upgraded" my loan to say I will have a prepayment penalty if I pay the loan of early. In my HUD paperwork it states I will not have a prepayment penalty. I called them and after a 15 minute conversation they took that "upgrade" off my loan. I highly recommend that everyone keep a close eye on this company.

I have been in the Mortgage business for 30+ years but chose to use Round Point Mortgage in this instance. I delivered Excellence of Customer Service no matter how challenging the file. Prompt return phone calls from the Loan Officer till you submit your application. If a hiccup should occur, forget about getting timely response. It took 12 days, 4 phone calls later to get a response and now I am still waiting for my Letter of Decision. Waste of Time!

I am sharing this to help others take caution. My story seems to follow many of the other poor reviews. Got to 80 day mark of this process and was told that it had been to long and I need to start over in sorts. At first it was smooth, I got my paper work to them in 1-2 days only because I had started this with another company and had it allllll ready! They did tell me it would be a couple weeks and probally no communication. Finally I e-mail after 3 1/2 weeks and I was told oh sorry we have been so so swamp with loans its December. I got them a couple more things they asked for in a couple days and then nothing again for a couple weeks. Finally they asked for something that took me 19 days to get, 4 of which were weekend days, when they aren't even available, but hey I will count them. They said great! Another week went by, OK its been 80 days what is going on? Oh all is fine! I asked several times all terms are the same nothing is wrong? YES YES then, THE next day I was told, sorry its been to long we have to start over and you need to pick a new rate? What? My rate went up/ I lost my $800 Lender rebate/ and that No FEES was now $140 that they could roll into my loan! MY loan officer was awesome he truly tried and made every effort to make this work. But I was planning on paying a $375 appraisal fee and using that $800 rebate to pay my $920 title company fees, that I found to keep costs down . Costing me $495 total.
The new terms would of cost me nearly $1500 and a higher rate on my loan. That is a lot of money for a single mom. So I passed. I made it very clear from the beginning I stopped a previous process, because of fee changes and rate hikes. What a waste of time! But I will not take something just because I have been dealing for to long! I have great credit, great debt ratio, and actually would of been good for there business. So Sorry RoundPoint your loss. To top it off when I said sorry you lost a good customer and gained another bad review. I was told sorry you saw some bad reviews, but we do thousands of loans and a small amount of bad ones is to be expected! I get he was upset but come one every business should care about poor reviews they will add up and even if you loose one person because of it isn't that BAD!