The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
RoundPoint Mortgage Servicingshort sale department

R
This review was posted by
a verified customer
Verified customer

Absolutely the worst experience in my life when it comes to short sales! I am a Realtor with an ongoing short sale that has taken months to get approved. It is completely frustrating when you leave message after message, escalated, and NO response. The level of communication that Roundpoint lacks is so very aggravating. I hope to never ever have another short sale with Roundpoint in my career! Awful!!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Responses

  • Rp
    RPMServicing Feb 16, 2016

    Hi Reviewer68874 - Thank you for taking the time to explain the issues you've been having. We take all customer reviews very seriously and we deeply regret your negative experience with RoundPoint Mortgage Servicing. This is definitely not the type of experience you should expect out of RoundPoint. I would like to connect you with our Customer Advocate, however, due to the limited personal information provided, we are unable to locate the account you have referenced. Could you please respond via private message and provide identifying information for the account, so that we can look into the issue further. Feel free to reach out to our customer advocate directly at [email protected] Please let me know if there's anything else I can help with. All the best, RoundPoint Mortgage Servicing Customer Service

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.