Rotech Healthcaresleep apnea cpap supply procurement

Cancelled my cpap supply after waiting for over 1 month for the order to be filled. I found the cpap items I need on amazon at a reasonable cost and no longer need to endure the bureaucratic process between rotech and my health care provider, tri-care (United healthcare) to procure the necessary supplies to maintain my health. My order was submitted on 29 apr 2016 and it is now 1 june 2016 and the order has yet to be fulfilled. Rotech never contacted me about the problem they were experiencing with securing the approval from my care giver. I had to call them and email rotech to find out why I did not receive the supplies. On the first call I was informed my caregiver wasn't releasing approval but was not provided specifics on why. On a second follow-up call a couple weeks after that, rotech informed me approval for simple non-prescription critical items (Cpap filters, mask, new headset) was not approved because it had to be signed off by an md or do. My caregiver is a pa. How frustrating, I can't even get simple supply items that need regular replacement without enduring this bureaucratic process. Obviously, rotech wasn't the only roadblock to fulfilling the order, but their in ability to contact the patient in a timely manner about situation and request patient assistance in resolving the issue loss them business. Thank god for amazon.com.
Rotech should step up to the plate with more aggressive pursuit of meeting the patients needs or you will soon be out of business.

Responses

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.