4th lease and this time I am publicizing all. They are deceptive lack of informational add-ons and the lies in the sneaky things they do to try to just get that money from you is just disgusting I've filled out an entire report and I have copied it and sent it to five different places and now I'm demanding the arbitration since that is what you'll have to do it's unbelievable how they can operate that way specifically this one thing and believe me this is only one this car has some KARR security thing? $495 on my lease contract which was never told to me which was never told me anything about it no idea what it is how it works nothing nothing nothing nothing nothing in the paperwork nothing I called Karr directly I got this car about six weeks ago had to get information from them my contract says that that certain thing was not even installed but yet Karr says there's something activated that I know nothing about on my car OK where is it what are they talking about how what how what is how does it work what is it well I've looked it up for four days now and let me tell you it's nothing but something installed by the dealer on every car in their lot for them it has nothing to do with any added security features nothing whatsoever and apparently the features aren't even part of it so it's just a big light and they rip off people anywhere from $500 to 2000 for the stupid $78 little thing OK and they have to tear the wires apart in your car luckily I am leasing or I would just be livid anyway I talked to Karr themselves KA are all that is and they are coming Friday to do whatever they're gonna do and they tell me the dealership needs to take it off OK OK what do you want to bet from everything I read I start having problems on that car their marketing it and lying to the customers as in they get in there on an add-on they are just so disgusting and evil and luckily I recorded every word of some phone calls and a sales person I had he was his first job his first client his first customer his first sale he had just walked out of training literally five minutes before and was going to go out there and start his career as a deceptive person and I was walking in turning in a lease and get my new one so he got the commission on it yeah well let me tell you they're gonna take that sucker off OK I don't care what it takes this is such a huge problem and they are such deceptive lying people over there it's unbelievable Mindy they just take days and days and days and days to get you copies of documents and everything purposely hoping you'll run out of time in someway or another son return window or something do not ever get a car there and I will follow up on this once I get all of that stuff going here
Recommendation: My recommendation is to not even go there I mean they're liars Folsom Lake Toyota has the integrity reputation and they do not speak well of Roseville Toyota I've got my first two up in Folsom it's just a whole higher class of everything and Roseville is just disgusting but it's closest to where I live so this isn't the only thing they pulled some crap in on me on the last contract too and I just read the sales person personally let me tell you oh yeah and I have all of the text messages to show it and when I reamed him about the problem on the last lease he said oh yeah that was slipped in by finance it is the finance evil evil they are the ones that are there to slip that stuff in that maybe you didn't agree to or something there's a sales person OK specially this car system security thing read the reviews people
Sorry, was using voice text, to summarize they charged $495! that was never discussed with me! And it is not true that anything is gone over or explained by finance during signing. Lie! It is a ridiculously long method, claims to save time by entire thing done on IPad. The thing about customers reading over all carefully is a joke, not practical. Fact. Yah, make sure you read every home loan doc? Right. Normal people do not expect to be defrauded and ripped off. It is not feasible, and Roseville Toyota makes sure to waste hours of time, confuse, not disclose, and straight up lie per direction of owner and managers. Intense investigation is requested, their contracts evaluated and checked exactly how they got those mystery amounts. It is no customers responsibility to know auto dealer stuff, and certainly do not expect skank integrity and down right fraud and theft. They did not disclose dealer installed non Toyota thing, never advise or explain or quote blah blah. Dealer installed $78 thing spliced into manufacture wiring all autos on their lot for easy access into them, only one fob accesses all of them, no need to carry around a ton of keys. Per KARR it is not beneficial to customers. Also, the doc in my contract does not say what it is, what it does, how it works, Who? How? Why? Charged for it? Doc only says KARR not installed, activate or deacticate, says work order for WHAT? WHERE? Looked up KARR, got contact tel no, called and spoke with Crystal who simply said sending tech to my home to remove, appt for 3 days later. He removed it, was spliced into wiring under steering, told me take it back to dealer, and explained he works for KARR, yet these things are installed by dealer employee and often done bad. The salesman recalled entire near 5 absurd time waste hours and stated I never wavered from DON't WANT YOUR EXTRAS! Assistant mgr Breyden made comment regarding car security but nothing more, finance didn't explain a thing about anything. They lie. Foolish of them, because I was there with my friend Brian who was next to me for all. And I recorded all calls I made to address it, 8! different employees lied and was disgusting. Recorded all with uninstaller and Karr as well. Dealership ghosting, I am taking it all the way. Demanding their cowardly arbitration, they need to refund that bull, adjust my contract. It is illegal in so many ways. Read reviews, endless same as mine.
The absolute topping is that they use the iPad signing for reasons that are posted all over the Internet and they give you this little flash drive when you leave there well my flash drive was damaged I wasn't able to get anything off of it took me days actually took me weeks to get all of the documents emailed to me the lady there Sammy SAMI she just did not want to send those to me on email all of the things I signed she did give me the contract finally and told me all you'll have to come in just when you're running around just stop on in we'll print those up for you yeah I had to demand them I've got all the emails back-and-forth I've got it all so the flash drive people that is a Joke
Again! Flashdrive empty! Sami wojld only email me the contract and the funky registration paper? said I had to go in and they would print those additional documents for me, thay I could just stop by anytime I was out and about...wth. Told her ok, will do that. I made it clear that was wierd. Processed it all and it was a total stall. Make more time pass so they can use the excuses/lies they respond with on all these exposure sites. More time goes by..duh. Make sure if you step foot on that lot you are recording all. Record all audio, every phone has those apps. And demand their video and audio be in Arbitration as well as your calls to them which they record. They record all. Wanna bet they lost theirs? Record everything, either won't deal with you or if intelligent they may try honest transparency. They will pull the private property game?