Toyota Direct
reviews and complaints

Refuse to help me pay a bill. Have called their finance department and sales department 10 times over the past two weeks.

I am deeply disappointed by the service of Toyota Direct . I took my car (2011 Toyota Corolla) as the fan blower stopped working . Toyota Service guys gave me a quote of $4300 as they mentioned that my heater box needs change ( heater box - $2300, Service Charge-$1300 and +Tax) . Since the charges was so huge ,I declined to service it . When I took the car to another renowned garage , They were able to find the issue . It was a piece of bag that got stuck in the fan which caused it to stop . They did the service for free . yes it is absolutely free . Toyota Direct guys have charged me $150 for working on it and on top of that gave me a high quote . How could you just do that . This is PATHETIC Service .

I bought a used truck from Shannon M and was assured it was safe and reliable. After purchase,I took to mechanic to give it a going over to do a thorough inspection and make recommendations and repairs. I was told this vehicle is not roadworthy and would not be able to be driven safely. The entire frame is rusted through and it was spray painted to cover up unsafe welds. I contacted seller and was told he would get back to me soon. He then text me "it is what it is ". He would not refund or make amends. I then sent an email to Toyota Direct to inform them of the situation and received no response. Unethical and zero integrity. I have pictures and a junk vehicle to prove as well as text message from seller.

We got a car from Toyota Direct on Morse road on 9/18. When we got home we realized the car buttons on the radio that include the emergency signal were not working and the break was making a sound. We contacted the dealer that same day and the sales person who sold us the car, advised us to bring it in and they would fix it. We took it on Monday, which was next business day. After sitting there for more than 2hrs, they tell us it would cost $400 to fix the issue. The sales person proceeded to say he has to talk to his manager and he would give us a call back. Two days went by and we didn't hear back from him. We called left messages and we even texted him but we didn't hear anything back. So we decided to speak to a manager, that manager stated that they were off until Saturday and he would have them give us a call back. If they didn't call back, he himself would call us back personally. It's now Monday 9/28 and we haven't heard back from anyone. We spent over 15,000 to get this car, they were eager to sale the car to us but once they sold it, they don't care about their customers. This is not a good practice. I would not refer anyone to them because I wouldn't not want anyone I know to be treated the way we were, especially since my wife is pregnant. If you decide to buy a car from this company, I would recommend that you have it completely checked out since it doesn't they do any work on the cars they sell. I guess I should've read the reviews on here before purchasing from them since they have a lot of bad reviews.

If I could give less than 1 star, I would. Honestly the worst and most frustrating car buying experience i've ever had. I placed a deposit on a car, and was told that the car was coming. I called in the days prior to when the car was supposed to come to make sure all was good and could not reach the salesperson (Candy) or the sales manager (Phil). I called multiple times per day and texted my salesperson multiple times a day. would not get any response at all. When I finally did reach Candy, she informed me that the car was not available anymore and that they were searching for another one for me, even though I had already had money down on it. I then decided to give them the benefit of the doubt and wait a couple of days to see if they could get me another vehicle as I need one asap, and once again, no matter how many times I called to inquire about the vehicle nobody would reach back to me. Finally after multiple days, I reached the sales manager (Phil) who told me that there was no actual car in the first place and they took my money without actually having anything to give me. Completely unprofessional service and Ive never had such a terrible buying experience. Both Phil and Candy could not be reached at all and completely lied about the whole situation. Quick to take my money but didn't ever actually have anything to offer. if they were straight forward with me from the beginning I would have understood, but they were just stringing me along until they could have something to show for me knowing I needed my car by a deadline that they agreed too.

I brought the RAV4 to the dealership by appointment to fix "squeek" in front end. After 20 min in shop, was told it was dry brake pads and could be fixed for $149 in about half or 3/4 of an hour. An hour and a half later, I saw my vehicle brought around to the front of the dealership and parked. After another 20 min. went by, I went looking for the agent and found him helping another customer. He then gave me a bill for $174--not the $149 he had quoted and told me this was a cosmetic problem, not a safety issue. This he tells me after I have the work done? As I drove away, the squeek I had just paid to repair was still there. The next 2 days, I called the service manger 5 times, left a message 3 times and left my cell phone number. On the 3rd day, I left my home phone number. On that day, he called the cell phone number but left no message. I then sent two messages on the dealership's webpage, and STILL have not heard from them. I do understand why they ignore customers.

Toyota Direct service changed the oil on my 2020 4Runner on 5/7. As I was pulling into the drive after an hour drive home I got all the warnings and lights and smelled smoke. My husband came out to check what the heck was going on and immediately knew something was wrong. I realized that the back window wouldn't clean because it was covered in oil. There was oil covering every surface of the truck from the engine bay to the spare tire. Oil also coming through the VENTS. My husband checked the oil and nothing registered on the dipstick. I have videos and pictures of ALL of this. They sent a rollback for it and after just 2 hours of having the vehicle they called to tell me it was fine and I could pick it up. 5 days later, I've refused to pick it up because they cannot guarantee its not damaged and will not offer any other solution. They haven't even taken blame for a service problem. They are not offering any solution. They damaged my brand new truck and it's not my fault!

Purchased car from dealer on 6/9 and took posession with temp tags. Last week Icalled the bank they used, ***, and they had no record of the transaction. So I called Drive Direct and the finance manager told me that "whoever" did the financing screwed up and sent the paperwork to the wrong address. He said he fixed everything and re-submitted the paperwork. Now today it's been 3 weeks since date of purchase. Called *** again and they still have no record of me or the transaction. Spent all day trying to reach a live person at Drive Direct with no success. Left messages for *** the GM, Managers ***, and a couple of other unidentified voice mailboxes that the receptionist sent me to. No response! At this point I have no idea where the title is. I paid them $2500 down on date of purchase. I'm leaving town for a few weeks starting this weekend and I need to get this car permanent tags before I go. Temp tag will expire before I return.

I purchased a vehicle from Drive Direct (which is Toyota Direct division of used vehicles that are not "certified") on 9 July . I paid all cash on same day (with cashier's check for amount of $10,241.06). I was given a "45 day temp tag" and told my title will be sent to me in about 30 days. Title was never sent to me. I asked where it is, and was told they don't have it yet, so they issued me a second temp tag. (The second temp tag says purchase date is 8/19, but this is incorrect. That is just the date the second temp tag was issued.) I go online every day and look to see who has the title. As of today, 27 August , the Ohio BMV says the title is held by Carvana, LLC. I get the sinking feeling that if dealership has been unable to produce title since July 9 (And today is August 27), there is concern I won't get it before my second temp tag expires. Before going to Ohio attorney general and/or hiring a lawyer, I was hoping Complaintsboard.com can ensure I get title or a full refund.

I canceled my *** insurance on 1/21. During the last month I have been calling numerous times the Toyota Direct to find the status of my refund. I spoke with finance department about a few weeks ago and they told me they will call me back to let me know about the status of the refund but they never called me back. After that I have been calling for the last few weeks but every time the operator transferred my call to finance nobody answers the call. A few weeks ago somebody answer my call and told me he is going to call me back but never called me back. I called the *** program administrator and they told me that the check of amount $822 was sent to Toyota Direct in the beginning of February. So it looks like that Toyota Direct are holding the check for two months and don't call me back and never return my calls. So I am very disappointed from their ignorance, I do not know what to do to get in contact with them and to find out when they will send me the check. I even called Toyota Motors USA to find out if the can help me. The customer service told me that somebody from Toyota Direct will call me in the next 24 hours but that did not happen. I do not know what else to do but contact you for help with this issue. Thank you very much in advance for looking into this. As you understand those money are important to me in these hard times.

I purchased a 2012 Jeep Wrangler on 4/30 with 130,309 miles for $21573.38. Starting 6/17 at 131,018 miles the Jeep started showing steering issues took it to mechanic had to pay 349.74. On 6/23 at 131,037 miles the Jeep still having more issues, took to mechanic had to pay 1699.02. On 10/21 at 133,497 miles, brake issues occurred completely locking brake system had to pay 1038.05. On 2/9/22 at 136,425, Engine completely shut down had to pay 6266.35. When I bought the Jeep, I asked about everything and was told we have a master mechanic they overlook everything, and I trusted them. However, I tried to contact them numerous times when in June about all this money I was starting to put into the vehicle. I've been told someone would call me back, phone calls not being answered and I'm highly disappointed. I feel they covered enough issues with the car to convince me to buy it and now I'm putting 9,353.16 more to fix it not even a year of having it this doesn't even include the money I used for transportation to and from work while my vehicle was in shop that's well over 10,000 dollars. I have only put 6,116 miles on it. This is clearly fraud on their part. This is not even a minor fix up. I'm highly disappointed in this customer service to not respond to any calls this clearly shows they sold a car and knew there would be issues. I would like a refund for the payments I made for all these issues that have happened since purchase. I've tried to contact and got none.

May 21,2020, I took my Toyota RAV4 in for an oil change. It was recommended to have fluids flushed (including transmission fluid) because of the high mileage, wheels aligned and rotated, and to replace rotors. I had it all done except for the rusted rotors and spent over $1,100.00. On May 22, I came home to discover a 10" diameter circle of transmission fluid on my drive way. I could not contact anyone bc it was after closing hours. May 23, I spoke with a representative. The leakage only produced a 3" circle the 2nd night. We decided it might just be some spillage. I called back a week later and said there were some days where nothing was leaking and others where the circle was still a good 3". Due to rain, the thought was given that it was still just spillage. June 3, I called to set up an appointment for June 4th because of continued signs of leakage. June 4, I was told the seal on the transmission case was leaking. He then asked me if I thought spending $2700 on a high mileage vehicle was worth it. I then asked the representative if I was just suppose to believe that my leak was a complete coincidence that it started the night of being serviced. I was told it was two different compartments. I responded that I put a lot of trust in their recommendations and was feeling very frustrated that there was not any warning of things that could go wrong with the service or that they are not doing anything except offering me an option to pay another $2700. (Which they wouldn't recommend bc of the high mileage... They sure didn't have a problem recommending $850 for flushed/replaced fluids)

On April 24 I purchased a Toyota Corolla Car, mileage 108, from ***, Lori G. The car was defective and was not detailed like a new car. Since I didn't like the way it looked I went out to clean the car, when I discover it was a damage door. The man that half cleaned the car may have told them it was damage. I'm not sure.
On May 12, they tried to repair the damage door and they detailed the car again; the mileage was approximate 149 miles. The door was not repaired right, Ms. G took a picture and said the manager would call me, I waited, until May 16, he never called. It was not a new car; I was not the only one that Test-drove it. I had requested a new car, not used or Demo. I have never brought a used car in my life. That why I brought a 2020 car.

On May 16, I failed a ***, requested a replacement car. I received a call from *** of the *** on May 26. It has been over 48 days and I have not heard from anyone since. Therefore, on July 2 I called before coming to you. They at that time assigned *** and ***. I was told it was not their problem.

I listed some of the Lemon problems to address: Damage door, no windshield fluids, noises told Ms. G, no respond, etc.

If the sales representative had explain the features we would have seen the damage, or did she already know it was there. The left mirror not working now.

I'm looking forward to a prompt response concerning the above. Thanks you in advance.

If you have any questions please contact me *** or Cell number ***
Respectfully,

***

cc:
Toyota Direct"

May 25, 2022 I inquired about a new listing on Autotrader.com on a 2022 All Wheel Drive Toyota Hybrid Highlander Platinum. Stock # NS091014. My inquiry was answered by *** at Toyota Direct. I told *** I was ready to buy this vehicle for cash immediately as I had been looking all over the U.S. for this EXACT Vehicle, Exact Interior/Exterior Colors, and The Platinum Level but due to the fact i was not having any luck finding it in my area, & also due to the vehicle shortage affecting the U. S. I made a full price cash offer based on the listed price shown on Autotrader.com. *** email & asked me if I had a trade in vehicle, I responded no that I lived out of state, but wanted to buy this vehicle for all cash & I would gladly pay a deposit & pay to have it shipped to my home in Nevada. Hari Kari messaged me stating she WOULDN'T SELL me the vehicle if I didn't have a trade in vehicle. Seriously? If I'm offering to pay full price ( all cash ), and all shipping costs, why would I be denied the purchase just because I didn't have a vehicle to trade in? I feel I was discriminated against because I was a cash buyer without a trade in vehicle. Yet if anyone else walked in off the street & had a vehicle to trade in would have been allowed to buy this vehicle. That is clearly discrimination against me as a cash buyer. I was denied this purchase solely based on the fact I didn't have a trade in vehicle, yet I was willing to pay full price in cash for the vehicle immediately. I have bought many vehicles over the years, including other Toyota vehicles all across the U.S. without ever having a problem or being discriminated against like I feel I was with *** and Toyota Direct. I also left a voicemail for a manager explaining the situation and asking for a call to discuss it, but have yet to hear from anyone.

On January 21, I dropped off my 2017 Toyota Tacoma for recall rust prevention work. After dropped off the service technician told me my tires were in very bad condition and must be replaced (rather high pressure). I knew the tires were not that bad, but after some negotiations I approved them to replace my tires due the convenience. Prior to taking my truck in, everything was functioning as expected and there was no vibration in my truck. I picked up my truck the morning of January 23 and noticed the tire pressure on all of my new tires was low and not uniform w/ reading 29, 31, 31 & 28 PSI (I took a photo). Cold tire rating is 32 PSI. I informed the staff and they said not an issue ... so I drove home. Immediately I noticed a vibration in my truck and steering wheel, which I knew was not a safe situation. Since I had a vacation planned, I had to table contacting *** and bringing my truck in for a resolution. I brought my truck in on February 8th, and they said they re-spun balanced the tires and the issue was resolved. They did not test drive to verify. The issues still existed. Since that time I've been in the shop 2 or three more times with no success in addressing the vibration. Even the *** Paul S went out for a test drive with me before Covid shut everything down and he agreed it was quite noticeable. He had one of his technicians work on it right then, but did not test drive. The issue still existed. Paul set me up with his top technician and worked on it for a day. They said they test drove it and the issue was resolved. I'd hoped it was. Unfortunately it was not. I drove up to *** for a funeral and the issue seemed as bad as ever if not worse. Since that time Paul has refused my calls, and will not return my messages. I've called over 15 times and left messages. The last brief call back 11 second message I have from him is July 7th. I've called probably a dozen times since then with no action. I've shared my concerns of safety especially on wet and eventually icy roads this winter. No response. I'm feeling helpless. I suggested in the messages that they could try replacing all four tires as they may be defective. I suggested if that was not the case, they must have damaged something during the rust treatment. They said the rust treatment would not cause that issue and they would not address providing new tires. Please help me as I don't know what else to do.

We had a scheduled service appointment with Toyota Direct to perform 70,000 mile maintenance because the maintenance light came on. Due to Covid (quarantine for 14 days) we pushed our original appointment out 2 weeks to January 30, 1921. My wife took the Camry in at the scheduled appointment time of 8:00 am on January 30th for the 70,000 service. At that time, the Camry had 71,393 miles . The normal 70k maintenance calls for installation of the floor mats, tire rotation, check wiper blades, check and fill all fluid levels, check brake linings/drums/pads/disks and change the oil and filter. In addition to the 70k service maintenance, my wife indicated that we noticed a slight shake or vibration in the front (possibly the right front) sometimes. It seemed to occur at slower speeds on city streets and we didn't notice it on the freeway and was very intermittent. They advised that it would be $132 to take it for a test drive and look at a few things. in addition to the 70K maintenance items they told my wife that she should have a cooling system flush performed, a brake system flush, and a tire alignment. My wife took their word for it and put her initials beside the boxes for those extra services. All of this was done when she first arrived for her appointment. They could not find anything wrong when they did the test drive and inspection of the front end issue that my wife brought up. The bill for the items performed came to almost $700 ($688.71 to be exact). My wife was upset about the dollar amount and called me to make sure we had enough in our checking to cover it. She let me talk to the service manager and I asked him about the charges and why the extra things were done if we were only doing the 70K maintenance items. The first thing he said was that she agreed to the extra services and initialed all of the boxes requesting those items. I f I was upset with told him that I wasn't sure if all those items were necessary and felt that he may have taken advantage of her. I asked if I could speak with the service manger. He gave me the number and I left a message for the service manager expressing my concerns about the extra charges and that my wife may have been taken advantage of. He called me back 2-3 hours later and the first thing that he said was that she initialed all of the boxes requesting service had requested some of them herself. My wife and I had talked and she'd indicated that she didn't request anything extra that they suggested to her that she needed the extra items like the cooling system flush, brake flush and tire alignment. I brought up the tire alignment to the service manager because the tires were only 5-6 weeks old and it didn't seem that alignment was causing the intermittent issue were were having with the front. He indicated that they spotted the alignment issue right away when my wife drove the care in with some type of beams that indicated a "fail". However on the final invoice it indicates that my wife requested the alignment and no indication of an alignment was made when they test drove our car for the extra $132 to see if there was an issues with the front end. The wording on the invoice also suggests that my wife requested the cooling system; not that it was something they told her she needed and then accepted. The invoice also indicates that my wife states to perform the brake system flush. All in all. after talking to the service rep and the service manage, I came away with the feeling that they took advantage of my wife and sold some extra service items that were questionable but as long as they had her initials on the order it was ok to bill us almost $700 for regular maintenance items that should have been $90-$100 plus the extra $132 to to look for something on our front end. We have been Toyota customers since 1987 and between our daughter and ourselves have purchased 6 Toyota's over that time period. In fact, we were looking into the purchase of new Rav4 and had to cancel our original appointment with one of their sales rep (Candy) due to Covid. We were exchanging emails with her to re-schedule but after this experience we won't deal with Toyota Direct.