New York, New York
United States - 10013
I am not satisfied with their Website service - roomster.com. My 1st time of email sent to them thr their Website never got response, their website not user-friendly, and I cannot get help in a reasonable time. Yesterday, 2/23/2011, is the last day for the 2-week subscription I tried to cancel the subscription, but they already charged me a fee, $29.95 for a whole month. Next day, 2/24/2011, I request a refund for the unauthorized charge, but they would not return my money. I left my account open and did not cancel on 2/23, because I don't know if I am still able to sign in their site and contact them for the refund. The Roomster.com is a very tricky Website and very unethical.
I signed up for Roomster.com after finding it on a search engine advertised as a free service site. I was looking for immediate occupancy rentals and after spending 30-45 minutes creating my "free" profile I reached the page asking me to purchase an upgraded membership. Since the site advertises it's service as free, I declined to purchase anything and continued with the basic membership.
Once I realized that this complany was absolutely NOT operating honestly, I began to look for a way to delete my account. It turns out, you cannot delete your account. You can only disable it.
I will soon be changing my email address because of Roomster's behavior. I feel like I've been robbed because of their bait-and-switch tactics and my inability to delete my information from their system.
Simply put: DO NOT USE ROOMSTER.COM
They will charge your credit card, WITHOUT YOUR AUTHORIZATION after the trial period ends. You will get NO warning at all, of when that is, and they will renew your subscription for a full 30 days, for the outrageous amount of $29, 99 .
I had it happen to me, don't let it happen to you. They are a rip-off, and a scam. Together, we can make it stop, if we complain enough, noone will use their site anymore, and they will be forced to shut it down. I read horrible stories, of people having to CANCEL their credit card, because roomster.com would keep charging them without authorization! Let's put an end to it!!
DO NOT USE ROOMSTER!!! I signed up for a 2 week service to look for a roommate. Which by the way did not work because this service web site is really BAD. When I signed up I did not notice that somewhere under the terms of agreement there is an AUTOMATIC RENEWAL!!! So I was charged 29.95 for something that I did not use and a SERVICE THAT REALLY SUCKS!!!
THEY DID IT TO ME TOO "Roomster.net aka Roomster Corp. - New York. This internet based company sells a roommate service. They offered me a 4 day pass for 5.95. However, they neglect to inform you that you are really signing up for a monthly service and they begin charging 29.95 immediately without notice. "
Wish I'd seen this complaint board POST before
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My daugher, also signed up for a limited membership, but my credit card was charged TWO $29.95 fees the following month! The phone number is bogus, noone to contact, the bottom line is DON"T USE THIS SERVCE< THEY ARE CROOKS!
I can't believe this!! I paid $3.00 or $4.00 for a few days after a $29.00 1 month access. I went into my account and unsubscribed over a month ago. I am now being hit for some bogas ### recurring monthly charge of the $29.00. Oh and on top of that? In the whole time I have been watching this - I've had 3 maybe 4 people who were actually possible candidates. Now, out of those I have only spoken to one.
Today, I work a $9.00 an hr. job in this messed up economy. I have child support who is going to start deducting $305.00 out of my check. The banks hit me with an overdraft of $34.00 for roomster. I am already short on this last months rent due to sick days. So I need this roomster crap like I need a hole in my head!!
I'm sure writing this is just spinning my wheels too. Not like anything is going to get done about it. Pretty great that we have such technology, that a company can take money from clear across the United States for a service that I need right here. Then keep hitting a zero balance account and jack me up for a bunch of debt. Now I get to complain using the very technology that they are using against me. I almost think that computers are a f'n waste of time and humanity sometimes!!! So anti-personal.
This is the e-mail I sent them...
I signed up for a three day trial of your site for $5.95. Your site charged me $29.95, and you clearly had a strategy for billing automatically though I only signed up for a three day trial. You don't have a phone number for me to call to get in touch with anyone to discuss this, and its clear that you have already set up your site to answer for your "unscrupulous" but "authorized" charge in the list of "legal-ese" in your terms and conditions. I am disgusted by this experience. Not only has the site been fruitless to me, I should have known better than to sign up for your service when it was advertised to be free until I got the ONE e-mail in my "inbox" that you wouldn't let me read. I AM GOING TO REPORT YOU TO THE U.S. CHAMBER OF COMMERCE, the BETTER BUSINESS BURREAU, THE FEDERAL TRADE COMMISSION, the U.S. DEPARTMENT OF JUSTICE and any other group that I can to ensure that you are found out and your practices are published. "You" (the person or persons that "run" your self-run site have poor morals and must not have any conscience. I hope that $30 was worth it. I'm going to make it my mission to relentlessly publicize your dishonesty. You disgust me.
I was looking for a room mate and decided to try this service.I signed up for a 3-day subscription because you can't read any e-mail response unless you subscript at least 3-days which is a trial offer.I started getting responses right away. I answered all the e-mails, sent out group e-mails, called several times.It didn't do any good because no one called me back. This is a scam of the worst kind .I think some consumer fraud organization should close this
sight down and force them to return our money.They are cheating the people.
I signed up for a 3 day subscription because you can't read any email responses unless you have some kind of subscription. It didn't do any good, because the persons who had emailed me about my apartment never responded, which makes me think they were not real (set up by the company?). When I reviewed my checking account online a month after my 3 day subscription, I found a charge for 29.99 from roomster for a month of service. Always read the fine print.
I feel that this company targets students/young adults who may not be as apt to read everything before signing. I don't think this type of business practice is ethical and it should be regulated.
I am being scammed for the same $29.95/ month as well as many other folks by Roomster.net. I only agreed to the 2 week subscribtion. However iI am still being debited after cancelling my subscription. Has anyone reported to the BBB yet? I'm going to and i hope others will follow. This is rediculous to be taken advantage of and there has not been any signs of the sight being useful. There isn't any action by the victimizing party to set things right or respond to any contact via email. There isn't even a customer service to contact for dealing with issues.
I hope others who have similar complaints read this and help to defend others of this site. This site must be dealt with and I for one will contact the BBB in hopes of having this scamming business brought to a hault!
Don't go to this service! Roomster.net cheats you out of your money!!! I signed up for a four day trial and after that was over, without a reminder, they signed me up for another 30 days which I did not need and did not want to pay for. Their policies are shady and very vague when you sign up. 29.99 down the drain, I have tried to get reimbursed but the ###s with the service apparently do not have actual live people as customer service representatives, they only reply by 'comment box'. This service is a downright f-ing scam.
I was looking for a roomate and decided to use there service for 1 month only. I did not authorize any kind of automatic deduction of $29.95 to come from my credit every month after that. They do not have any number nor do they respond to e-mails regarding disputes or anything for that manner. I accept the charge for december only! They have continued to charge me for Jan, Feb Mar 2008 I have closed that account as of now, but this is upsetting as well as frustrating. I am currently out on disability because of a surgery I needed I'm having a hard enough time paying rent This service is useless !I never received any kind of responses from this service! I found a roommate through Craigs list in January which is free. I never would have agreed for roomster to bill me for more than one month at a time! Their ripping people off and someone should investigate!
Roomster.com is a horrible service. You can post your profile and see others but you have to pay $30.00 just...
The founder of this site (John S. Shriber) should be ashamed of allowing this fraudulent activity to continue...
I have tried to email and go on-line through the internet to find a number or address to let this company...