The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
RONAfail to order our countertops

M

This is our second time trying to order a counter top with Lac La Biche Rona and again they have shown us that they are absolutely incompetent. The first time was a couple years ago where they either completely lost or forgot our order for our bathroom counter tops. We thought we would give them a second chance and this time try to order counter tops for our kitchen. We had to contact them to see if the quote was in and decided there was a few changes to be made with the counter top before ordering. We have been waiting for two weeks now with no return phone calls about our order. We had taken our business to another place where they already returned with our quote, which is way cheaper, and we are about to put down our deposit so it can be order while in the meantime Lac La Biche Rona still haven't returned our call about the quote. I can't fully explain how ridiculous and in a way hilarious this is. Not only has Lac La Biche Rona lost a customer but we will be telling people about our experiences there. I know it is not all Ronas because we have had good experiences with Edmonton Rona, but we will never step foot in the door of Lac La Biche Rona again.

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