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I was very happy with my couch, then on the 18th of march 2020 I noticed some funny sounds when you sit and get up from the couch... As days went by the sound got worse then it started falling in when we sit, then we started to feel the springs as though the sponge where we sit is now underneath and the springs are on top. I'd appreciate getting a response.
I bought a copenhagen couch in November 2020 and the couch has a cushion defect with squeaky sounds and the 3 seater is sagging now. When I bought the couch during black friday it came with a 2 year warranty and the couch was taken for repairs 11 days ago and rochester advised Me that it had a 1 year warranty but they can't furnish me with proof of that. When my couch was picked up there was another copenhagen couch on the van with the same defect also being taken in for repairs. The couch is an expensive, poor quality product and even poorer customer experience from rochester who refuse to take accountability and are fully aware of the defect
I have a similar problem. just after 5 days from purchase there are funny sounds when l seat
We have exactly the same couch and similar issues. We've only had our couch for 1 1/2 months. Not sure where to from here...