RIU Hotels & Resortshotel

N Oct 30, 2018
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Hi, we, ve not long returned from Riu Macao Dominican Republic, . Absolutly discusted by the rooms .the 1st room air con barely worked neither did the t.v. . We had maintenance man out who said it was fine. After 5 day we couldnt put up no longer we paid to upgrade to the jacuzi suite.much to our discust 2 patio doors were broke, a cigeratte found under the sofa, a dodgy cable had melts and was dangerous, handles broken. This was meant to be there top room. . Barering in mind this was a so called 5star hotel .room was musty . .slept one night in there and there was a mouldy damp smell.in the morning we checked the pillows 4 pillows were black mould it was discusting .i called the manager up to see it who then fobbed us off with clean cases . . Not acceptable. . .in the end the supervisor cleaner came and took them all away apologising .the manager was useless who tried to palm up off to another room we didnt want to move for the 3rd time. It was a joke. . A 5 star hotel with four musty mouldy pillows . . I have got pictures of this and the cigerette under sofa. The mainenance man fixed the doors. Air con barely worked in this room either.the hotel was more like a measley 3 star .very dated. After getin engaged we were very let down. Iv stayed in 4 rius and this has put us off for life. . The holiday cost a lot and we were masively disapoint we should never have gone through this .i will attach the pictures of the pillows

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