Rite Aid
reviews and complaints

I visited Rite aid at 1717 Pine Ave. in Niagara Falls New York today to get my second booster for covid 19, I was appalled at the condition of this store, It is filthy dirty, especially the pharmacy area, dirt piled everywhere, it was not like this in December when I got my first Booster! Stains all over the floor, I actually took pictures to prove what I am saying!

L J Larratta

On May 10th 2022 around 2:30pm. The phone rings twice, dead silence and then eventually the phone disconnects. Nobody ever comes to the phone. This is the Pharmacy Department in Elkton MD 21921

Patients need their pharmacies to be available. Some prescriptions are urgently needed.

By the way we should be able to lodge a complaint without having to sign up with a social media platform.

When I contacted the pharmacy about a new prescription, they told me they never received it from my physician. Upon my contacting my physician they had forwarded it to the pharmacy on April 19, 2022. My physician office called the pharmacy and said yes they had received but needed my new insurance information. I personally drove t the pharmacy to give them my new insurance information and was told they already had it but couldn't refill my prescription because it had been filled by my previous pharmacy which it had because of them stating they did not have the new script. It cost me $78.82 more than it should have because of them actually about this information.

Before leaving home to walk to the Rite Aid #5323 I checked their website to confirm that I could get the second Covid booster shot. When I arrived at the pharmacy I was told that I needed an appointment. I told them that I had confirmed 'Walk Ins Welcome' was posted on their website. The pharmasis told methat regardless of what the website says, their store is appointment only, no exceptions. I would have called them prior to walking there, but it is almost impossible to reach the pharmacy. I recently tried over the course of 3 days to reach them with a medication question and they didn't answer the phone. That is why I trusted the website information instead of wasting time calling. The information on the website should have been honored, or the website information changed.

I am very disappointed due to the fact ,I was hung up on while I was speaking. This is very unprofessional and rude. I need some information about delivery service for medication, I am using a walker and unable to pick up my medication. If I was able to go there now I would have that person suspended from work. I tried calling back no answer, I then called the store and spoke to the floor manger still poor results, 222 street linden blvd

You can call me or email me [protected]@yahoo.com or [protected]

I have concerns that I discovered that I was short in blood pressure pills called esplerenone while I was setting up my pill box to include medications which I planned to take.

Nephrologist prescribed esplerenone tablets twice a day for high blood pressure and for a genetic condition referred to as pulmonary adosteronism!

If I do not take that medication twice a day--morning and evening, it could lead to serious situation,

Concerning the shortage of the esplerenone pills , I phoned the Bartells store on Sunday afternoon between 3 :30 and 4:00 PM (the store closes at 4 pm on Sunday), and inquired about the esplerenone.

A clerk answered the phone ( i do not recall the name exactly, I believe it was Jackie), and I inquired with a polite, disconcerning point of view on why i did not receive the esplerenone tablets this time. The pharmacist or the clerk at the bartell store located at 1001 Mercer St.

The clerk respnded that my caregiver , Abu, took home Cincalcet(or Sensipar, medication used to lower one's calcium level and to prevent kidney stones) and esplerenone.

Immediately, I repplied over the phone that I received in a plastic Bartells plastic bag with 6 bottles of Cincalcet and 3 small bottles of ondanistran, I did nor receive the 180 tablets of esplerenone which I supposed to have received. The pharmacist or technician retorted that I look around ,

I did look around , and searched in every Bartells bag in the pantries of the kitchen area of my apartment.

No esplerenone showed up.

My caregiver and I are very careful how we handle medications, I do not believe that my PCA lost the medication. Bartells on Merrcer Street is only a block away from my residence on Minor Avenue North,Furthermore, my caregiver is a member of a family of physicians (she studied nursing) and she respects the values of American healthcare.

What concerns meis that I may have to pay "out of pocket" expenses fror another esplerenone prescription if my insurance company, United Healthcare, refuses to pay for another esplerenone prescription of 180 tablets.

I have patronized Bartells for about 15 years before it was sold to Rite-Aid,

It appears that service at the Bartells require more training and not always perfect !

But I have spent money in that store,

I noted one major aspect of the customer service in that Bartells store there should be more than one clerk employed in every department of the store.

I assume that pandemic has affected store operations!,

Best,

Maurice F Shaw]

[protected]

78 year old man , retired

I wanted to exchange 50.00 in nickles, dimes and quarters. They said it had to be rolled. It was a Saturday and they said take it to a bank. The Web says you have money services and I was denied. No law that says currency has to be rolled. That's you people not wanting to do your [censored]ing job. Currency is currency.

I just had a Rite Aid employee try to tell me their new rewards system is "so much better" than before and I am incorrect that I ever got 20% off on non sale items. I then called customer service who confirmed yes, obviously I'm not crazy and used to get a 20% discount, but that's over.

As a Gold member for a decade, I spent thousands at Rite Aid and it was our go to for many things. I received 20% of non sale items, so even when prices began to soar it was doable. No longer.

They've done away with those benefits, so most loyal customers from years past have had their main benefit taken away. Now, you get a $2.00 off coupon if you spend $100 (10 points for $1 spent). Instead of 20% off $100 of full price items, it will be $98, which equates to an 18% raise in price. It's a savings of 2% I also don't care to keep track and deal with points bonuses for sale items and other nonsense.

In addition, I just bought a Noxema product for $6.59 (no discount) and the same item is online at riteaid.com for $3.99, right now.

After a decade and many years of shopping at Rite Aid, I'm finished shopping there.

On 3-24-22 I sent my son to the Rite Aid to get me some over the counter medications. I am sick and fresh out of the hospital. One of the over the counter medications (Suphed) required an I D and signature to buy. My son did not have his license on him. He came back home and I gave him his State of DE issued Identification card that was issued by the division of motor vehicles. I called to make sure there would be no problem with the I D and the girl said she would not take the I D. I HAD TO GO TO THE STORE, SICK, AND IN MY PAJAMAS to get my own medications. Then the cashier got an attitude and refused to wait on me. Very nasty girl, that Dawn. I had to go get the manager to ring up my purchases. I have been shopping at Rite Aid for over 50 years, back when Rich worked at Triangle Mall. This girl, Dawn, is very rude, unprofessional, and should not be working with the public. She also told the manager that my son "took forever" to come back for the meds. I can assure you it took him 10 minutes to get home and pick me up and we were right back there within half an hour. I do not appreciate this Dawn's smart mouth and the way she treated me and my son. I can assure you after shopping at Rite Aid for over 50 years I will be changing to Walgreen's or CVS. And you can thank your employee, Dawn, for chasing your loyal customers away. Thank you for your time. BTW. This was in store #11183 at 501 E. Basin Rd. New Castle, DE. And the person I am complaining about is named "Dawn", per the manager.

This new program is a terrible idea!

We’ve been customers for over 10 years. We were top level 20% off and we loved it!

We avoid Walmart and any box store to shop at Rite Aid!

Now we have no reason to shop here other than Rx and we might as well get those at a Walmart too. I don’t want my savings $ at some future date. I want it NOW!

I have been involved in your 20% discount program for over 10 years, go in today only to be told, sorry, only 20% on Wednesday. Yes you are cutting your costs and so am I. If I only can shop on Wednesday I may shop somewhere else, not feeling the LOVE!

Brian Ogden

I have 4 young children in the system, all of whom have been adopted for years! Your company has several times refused to change names to new/ correct names. I find it rude that your corporation doesn't honor name changes of minor children, even after receiving new birth certificates.

I would greatly appreciate it if you would take the time and correct their names!

Thank you, denise varley [protected] or 52 north indian valley court, little egg harbor twp new jersey, 08087.

Also your customer service at 4:45pm. Location 220 mathis town road leh was extremely rude to myself and my son because we questioned why it wasn't/ couldn't be changed. We were informed that is there name so nothing can be changed and that she doesn't like our family!

I was told by the manger randy riese that I could not enter the store with my service dog... This is against the law.. Im protected by the americans with disabilities act and he actually challenged me to file a complaint, a horrible human being, which is why ive already got an attorney I dont have to make empty threats but this person broke the law

I have been a loyal customer for Rite Aid for many, many years. I love your employees Terri and Trini from the pharmacy. I also get my prescriptions there. Lucy and Suzi from the front end are exceptional employees as well. That's what keeps me coming back.

I have been noticing that the evenings especially around 7-8pm, there hasn't been much help. I did talk with one new employee, I didn't get his name but a very nice young man. He was saying that the new hires come in early as well as both managers sometimes as early as 4am frequently. I have been there both early and evenings. On one particular evening at about 7:30pm, I did witness long lines and was told ice cream is being closed as early as 8pm. Can I ask why? If the store seems to have enough employees, especially 4 new hires, in the last 2-3 months. Why aren't these new hires available to work the evenings so there is enough coverage, especially to keep ice open later. Is this manager scheduling correctly? Doesn't seem like it. Thank you for your time.

3950 Union Rd, Date: 2/12/2022, Time: 6:58pm

Professional conduct fail short on the above date. He displayed extremely rude and disrespectful behaviors, with an arrogant elevated tone that was also condescending. Behavior and attitudes of the Pharmacist must not be overlooked, dismissed, or tolerated. Emphasizing the importance of a pharmacist, is to maintain the professional tone and conduct the Pharmacy/Brand.

i have a disability, the cashier mocked me when i said so and asked me in front of everyone what exactly my disability was...when i defended myself and told her i didnt have to tell her that, she laughed at me, even worse she then accused me of shoplifting (which i proved i had nothing in my purse like she accused me of) and further embarrassed me in front of other customers...horrible

on Wednesday January 26th I visited your rite aid store in Delphos Ohio. I've already had multiple problems with this store and don't know why I keep giving them a chance but here we are. I purchased a bottle of Gaviscon on the way to possibly going to the hospital d/t my fiancé having such bad acid reflux he had been having a hard time swallowing. the bottle I had assumed would come with a dosing cup. it did not, so I went to the pharmacy window to ask for one. the girl that came to help me did not look too pleased. I said I don't need to pay for this back here, but I was wondering if I could please have a medication cup cause there's not one with the bottle. she said we don't have any. I said none at all. she said no and sighed. I said Well what about an oral syringe. she rolled her eyes and threw her arms down and turned around and yanked one out of a bag of them from behind her. then handed it to me and said Well here you go even though that's not going to help you because it's not the size you need. well, the size I needed was 2 tsp which is 10mls and the syringe she handed me was 10mls. how if she don't know what dose I'm looking for does she know what size I need. and she's in the pharmacy. I'm a nurse and never have I come at anyone like that. I greeted her with a smile, and she returned my greeting with annoyance and frustration. she was downright rude and very unknowledgeable. it frankly scares me that we have this caliber of person working in the pharmacy. does she act like this all the time? does she really not know how medications are dosed? I sure hope this person doesn't handle medications because I'd be worried that they would be wrong and possibly hurt or even kill someone. this person shouldn't even work a register let alone be able to handle medications. I already have a hard time using this rite aid d/t the rudeness I encounter most of the time but now I'm almost scared to.