RHB Bank — complaining on staff attitude
My name is Ren, and I would like to lodge a formal complaint regarding the rude treatment I received by one of your staff, Nor Shuhada staff id 198750 if im not mistaken on the 11/12/2019 around 1pm through transfer phone call from RHB customer care hotline number to insurance department
I did admit, that i raised my voice when telling her my story that i received a call from your outsource agent rhb etika takaful En Faizul offering me an insurance plan without further explanation. To my surprise, she didnt calm me down but she had begun to raise her voice to me asking stupid questions with sarcastic voice.
I hope that this letter explains my feelings and disappointment with what has occurred, I would not like this to happen to me or any other customer and hope that corrective measures are taken swiftly.
Ren Emazaifita Rezali
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