The complaint has been investigated and
resolved to the customer's satisfactionResolved Rhapsody — Cancelling Membership
resolved to the customer's satisfaction
RHAPSODY monthly unlimited offer is a SCAM and so is their cancellation policy.
RHAPSODY purposely makes it difficult for you to cancel your membership to increase the amount of billings they can make. I consider this service unreputable for this reason. Why would a service not allow you to cancel your membership in the same fashion that it used to start your membership. To start my membership all I had to do was provide my information online and presto I had an online with account that I could cancel my membership at any time. When I did decide to cancel my membership because it was misrepresented as a flat fee for music downloads, which in turn was a flat fee for downloads that you COULD NOT KEEP unless you kept the monthly membership active, I found that the only way to cancel was to wait until their hours of operation and CALL and talk to a representative. This INCONVENIENT method of cancellation of course was not presented when you sign up. The representative by the way could not speak English and I have yet to see my cancellation completed. Since there is nothing more than a phone call, I have no documentation trail to prove of the request so they just keep charging me. I am now having to call my credit card company in order to have the charges refused because they will not stop charging me.
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