Worksman Cycles reviews and complaints

I spent over $400.00 on a bike from this company and it arrived damaged. It had been improperly packaged and one of the headset bearing cups was bent. In addition, some of the hardware needed to assemble the bike was missing. I contacted the company and asked them to send me the repair parts. When the parts arrived, they had sent the right hardware but the wrong bearing cup. I called them back to explain and ask that they send the correct cup. Since then, every time I call they promise to send it right out but never do. I emailed the president, Wayne Sosin, and received a reply from him stating that he would take care of the problem. That was three weeks ago and still no parts. Since I got the bike, I've made eight phone calls and sent three emails and nothing. They may have made good bikes at some point but now this company sucks. Buy American is seeming like more and more of a lost cause.