lean body burn reviews and complaints

I am being charged by Diet Max, and have also fallen victim to this scam. I am trying to contact to cancel from Australia and cannot get through on phone numbers, does anyone have an email contact so I can have something in writing that I am trying to cancel. Oh yes and I continue to be charged by them and advanced colon company, I got a double whammy, How Stupid am I! Help!

I would like to stop paying for & recieving the dietary supplements. I am from the UK & i have been charged three time's, the most they toke was £97.45! It clearly stated on the site that it was FREE and the only payment was for shipping. I got the pill's before the first £62.97 was taken from my account. That was on the 29th June 2010 and i am getting sick and tired of them taking MY money. I have phoned my bank countless amount's of time's & the said they can't do anything's as i have given them my bank details. I can't afford to ring the United States to stop them taking my money. They are taking more than half of my wage & it's not on! I really need help to get this stopped! I need my money back! HELP ME PLEASE!

I called you twice to cancel and you told me that you would send me a email to
fell out with a name and password. It did not come so here is the name HELEN, JANE RAHN, PASSWORD ONLINE. You charged my bank with 87.47. If you dont get it out of my bank I well have to get my Lawyer. Jane Rahn

Beware of scams for supplements. I ordered Acai Max Cleanse for a trial sample.I was charged $3.87 for shipping.I then received the wrong product I received Maximum Burn Xtreme which is more caffeine then anything.After contacting the customer service I was told shipping made a mistake the real product would be coming.It never came after several calls to them I found out they had already took out $87.47 from my credit card and still no product.I cancelled my order and was told I would receive a full refund.They only refunded $20.00 after talking to a "superviser" I was told that was all they would do for me and they hung up on me!Do not order from this company they are scams!

The lean body burn folks are the same folks that did the Ever Brite Smile for sample of teeth whitner. I lost $87.47. Recently a $1.49 charge was posted via my debit card number. They were testing the water to see if that number is still valid. I had just pd some bills online & did not want to cancel the card that day. I am waiting for my Macys payment to go through. I will be in the bank tomorrow to cancel the card. They will come back for a second helping months down the road. Cancel your cards now. I never ordered any lean body burn.

They've been taking $87.87 for the past 3 month and theres jack *** i can do about it or is there.i mean how can someone do this to people all over the world and get away with it they must be making an absolute fortune. i mean how many people in all the country's all over the world have bought this item and had payment took and not recived anything surly there must be something the f.b.i can do to stop this. we must be funding someone's plush lifstyle or drug empire. it must be stopped.

This company is a scam. They offer a free trial under the pretense of a CBS news trial which seemed promising. The product ordered was purely an Acia Berry product; however the one sent was called Maximum Burn Xtreme not the same product or packaging as advertised on the web site. I have now been charged for two extra bottles of this product that has not arrived. The company has not sent me a confirmation on the original order or any other order which I have not placed. I am going to have to cancel my credit card in order to keep from being billed for more product. Be ware!

I sincerely agree with (pissed) I was also ripped off of $87.47 hard earned money, thinking I would be helping my self. This amount

was taken out of my bank account

I am a senior citizen, aged 70 and live on my social security check and a small Pension from when I worked.

I also have stage 4 cancer so I am unable to work! I need that money back!

I ordered this products as obviously so many others have with similar results. However, I have gone a couple of steps futher than what some of you have. Hopefully this can help somewhat.

I like you order the trial and was charged $3.87 on 6/29/10. On 7/8/10 I sent an email cancelling any future orders and/or charges to my credit card. On 7/9/100 I followed up on the email to ensure that yes it had been received. I spoke with Mary, operator 69 and got confirmation that the order had been cancelled due to non receipot of the item.

On 7/27/10 I reviewed my credit card statement and noticed several charges from leanbodyburn8887879668. July 9 a charge of $87.47 apperared. Note this is the date of verbal confirmation of cancellation. On 7/16/10 I saw another charge from leanbodyburn8887879668 for ann additional $1.49

I called the number and again spoke with operator 69 Mary and went off demanding a refund for the fraudulent charge. Of course I got no where. I called back and spoke with supervisor Camille, once again I went off demanding a refund. During the conversation she admitted to me that the order had been cancelled in a timely fashion, and agreed that the follow up phone call had been processed and she agreed that the product had never been received. However, sh ethen confirmed that an order had been shipped and received to an incorrect address with confirmaion of shipping. All told everything I did was on the up and up even down to mail confirmation. Yet she still contends that I do not get my money back. Quite possibly I may qualify for a $20.00 reimbursement.

Ths did nothing but really tick me off. So here are the following things I have put into place so far today.
I have obtained a physical street address of

Weight Loss Systems
3609 North 29th Ave
Hollywood, FL 33020

I have filed a complaint with the Gonernors office -Department of Consumer Affairs
Complaints Division.

I have written a blog on /URL removed/

And peopleclaim.com

I have notified my bank of the fraudulent activity and on going history of this comapny and they are processing the refund on my behalf

I am writing on this blog to inform other people of possible ways to get the word out about these people.

I hope this helps with anyone else this happens to. Do not let these folks get away with this.

I agreed only to a one time fee of $3.87 for shipping of a trial bottle of their supplement. I have since been charged $87.47 TWICE for product never wanted, nor received.. The webpage originally ordered from locked up, and it was never clear the order was ever processed.

I had surgery the day the first charge went through, so never caught it. The second was caught "in processing" and the bank could do nothing until it cleared.. It was then I discovered the first charge..

I called the Lean Body Burn phone number given to Bank of America to dispute the charges, and I was told the computers are being upgraded and cannot be accessed.. I was told to call back later in the afternoon or the following day. I immediately suspected fraud and canceled the card..

The next day (today) I called the number again and spoke with Jacob Williams (he had a hard time pronouncing his own name) who said they were in Florida. He claimed that I could not get a refund because I canceled the card! I said you have my address and to send me a check.. He claimed to not have my address, and that they were a contract company working for the Lean Body Burn company. I asked for his supervisor, and he said no and it won't do any good.. I asked for the address of his company and he refused to give it to me.. I asked for the address and a means to contact Lean Body Burn, and he had no idea.. He said go to the website.. I told Jacob Milliams (how he pronounced it) that he is accessory to the fraud and that if he didn't give me the info, he is also liable.. It didn't seem to phase him..

I would love to these people and assist in throwing them all in jail..

If you are one of the many who have been scammed by Lean Body Burn or DietMax, we all have to contact the FTC. I was told by one of their agents that they only take action if they see a pattern. Their number is [protected]
To contact the FL Atty. General, go to myfloridaylegal.com or call [protected]
You can also complain to the Division of Consumer Services in your own state.
How many hundreds or thousands are being scammed that don't bother to write a complaint or take action? We must contact the authorities and close these crooks down now!

I ordered this products as obviously so many others have with similar results. However, I have gone a couple of steps futher than what some of you have. Hopefully this can help somewhat.

I like you order the trial and was charged $3.87 on 6/29/10. On 7/8/10 I sent an email cancelling any future orders and/or charges to my credit card. On 7/9/100 I followed up on the email to ensure that yes it had been received. I spoke with Mary, operator 69 and got confirmation that the order had been cancelled due to non receipot of the item.

On 7/27/10 I reviewed my credit card statement and noticed several charges from leanbodyburn8887879668. July 9 a charge of $87.47 apperared. Note this is the date of verbal confirmation of cancellation. On 7/16/10 I saw another charge from leanbodyburn8887879668 for ann additional $1.49

I called the number and again spoke with operator 69 Mary and went off demanding a refund for the fraudulent charge. Of course I got no where. I called back and spoke with supervisor Camille, once again I went off demanding a refund. During the conversation she admitted to me that the order had been cancelled in a timely fashion, and agreed that the follow up phone call had been processed and she agreed that the product had never been received. However, sh ethen confirmed that an order had been shipped and received to an incorrect address with confirmaion of shipping. All told everything I did was on the up and up even down to mail confirmation. Yet she still contends that I do not get my money back. Quite possibly I may qualify for a $20.00 reimbursement.

Ths did nothing but really tick me off. So here are the following things I have put into place so far today.
I have obtained a physical street address of

Weight Loss Systems
3609 North 29th Ave
Hollywood, FL 33020

I have filed a complaint with the Gonernors office -Department of Consumer Affairs
Complaints Division.

I have written a blog on /URL removed/

And peopleclaim.com

I have notified my bank of the fraudulent activity and on going history of this comapny and they are processing the refund on my behalf

I am writing on this blog to inform other people of possible ways to get the word out about these people.

I hope this helps with anyone else this happens to. Do not let these folks get away with this.

Ordered product, 17 days later no product, called customer service, they could not tell me when it shipped, would not transfer me to shipping dept, they started offering $20 off on my next order? Told them no product by tomorrow I would cancel. Googled Lean Body Burn, the results were all the same - this company is a ripoff. I called my credit card co and filed a dispute, I will call lean Body Burn and cancel my order...stay away from these people... what happens is they offer 10 day trial for $3.87...they dont ship you product, if you dont cancel in 10 days they automatically bill you $87.00 after 10 days, the trial period begins the day you order product not 10 days from when you get product, ..the problem is obvious, no product in 10 days...they bill you automatically it is a rip off.

Stephen sent this information out and I think it is great advice and great information. If we all do this, we might have a chance if shutting this company down:

Lean Body Burn Scam:

Step1: Ask your bank or credit card company to do a CHARGEBACK to get your money back on any unauthorised charges.

Step2:File complaints with:

The FTC - you can file a complaint online at:
https://ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

or by phone: http://www.ftc.gov/ftc/contact.shtm

File complaints with Florida Attorney General as that is where these crooks (XM Brands/ Lean Body Burn and Convert2Media) are based:

Office of the Attorney General
Economic Crimes Division
1515 N. Flagler Dr. Suite 900
West Palm Beach, Florida 33401
Telephone: #[protected]
http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

If you are in the United States you should also file a complaint with the Attorney General of your own state:
http://www.naag.org/current-attorneys-general.php

Good luck to all and may the houses of the scammers be infested with the fleas of a thousand camels!

I have not received a dime back and continue to fight these charges.

I am going thru all the same stuff right now. I have called multiple times and keep getting different answer. Has anyone every received their refund back or do they just lose it?

I don't know if anything is being done about this company and it seems that they are continueing this scam even in Europe. I am trying to file complaints against this company with the FTC and BBB, but you have to have detailed information about this company and I dont have it. I am trying to research this company and get all the information I can, so I can file my complaints. When I find the information I need I will post it for everyone to use. PLEASE let me us all know if anyone else finds this information, so we can share it with everyone and we can shut this company DOWN!

I too have been scammed by this company and another called Swiss Sciences. This company also promised me the free 30 day trial for 3.87 which I authorized and never received, and Swiss Sciences promised me a free 30 day triall for .95 which I authorized and never received either. The kicker is that Lean Body took the 3.87 out of my account and is attempting to take out another 87.47 and Swiss Sciences is attempting to take out 169.95 for their product. My bank will refund my overdraft fees if I didn't authorized these transactions but unfortunately I have to let them clear my account first. I am going to dispute them and will bring in several copies of these complaint letters to show my bank but I am going to have to close my account and get another card to stop them from getting any more of my money. Does anyone know of anything that is being done about these companies?

omg... i just put my order in on 7/1/10... i just checked my account and they have charged me the 87.00 it's still pending! the problem is i haven't even gotten the trial! this is unbelievable i have to get in touch with my bank first thing in the morning! i can't believe cnn would back something so fraudulent like this! 87.00 is a lot of money for a product i don't even have!

I wish I knew, but these companies are getting smarter and smarter about finding ways around our laws and getting our cash quickly, because we don't have the time to read every word in their fine print. It is the old bait and switch game that has been around for years...We as consumers, have to read the small print, investigate the offers advertised and be vigilaint on any offered that sounds too good to be true.

This is the same run-around that I am getting. I asked my Rep, "Cindy"
if she understood the term "fraud." She indicated she did; I suspect it
was because it is a common word heard within this company! What does it take to stop companies like this?

I agree STRONGLY! I was taken in as well. I order the product after viewing it on-line on 6/17. I was charged immediately on my card for the $3.87. Then 10 days goo by and no product, I called to check on it, and it was finally delivered on 6/25. I did not get to start using the product until 6/28, and then I noticed another charge back on 6/26 for $87.47 (which I never authorized)! I emailed my bank and told them that this was not authorized by me and called the company this morning (7/06). I got some foreign call center (they claimed to be in Florida, but everyone sounded to be from India). They told me I had a 30 day supply, but a 10 day trial period in which to call and cancel before the extra charge was leveled. I told the one on the phone and her supervisor, that I did not receive the product until 6/25, so the trial period should not start until after receipt of the product. They said they extended the trial period an additional 10 days, for me, but it is still past that time. The only thing they would offer me was a $20 refund because I was unhappy with the product. However, if I did not take this offer, I would be out the entire $87.47. I told both women, that this is a blatant SCAM and that I would contact the BBB and the FCC and she didn't even know who either entity was...? This is truly a SCAM and I will be contacting every government agency I can to expose these criminals!

I too was mislead by this product. I fortunatley/unfortunately received the product, but didn't realize it was only a 10 day trial period so got charged the $3.87 and now $87.47 plus a couple of other foreign charges. The only difference in my cancellation link is the last 2 letters are 'mc' instead of 'ct'. Not sure what that means, but I feel your pain. Lesson learned, I will never order anything and "pay shipping" only. I knew there was a trial periord, but 10 days! Give me a break, you can't even tell if it's working after 10 days!

I have been chasing these crooks down for my client for the past 2 months. Unfortunately, you have located the wrong company, as did I initially. It turns out that Convert2Media or C2M as they call themselves is a 3rd tier affiliate network. Simply put, they provide the tracking for affiliate links that tracks who generates the sales and who (what affiliate) should be compensated accordingly. While, I agree they should have some policy in place to prevent fraudulent companies from using their tracking software, there is not much that can be gained from pursuing this particular company. So far what I can tell is that the company behind this is XM Brands. They are located at 3609 N 29th, Hollywood FL. The phone number I have is disconnected. Surprise, Surprise. I've further located the company that seems to be their sales arm or perhaps just an agency called CX Digital. They are located in Canada, specifically: http://www.cxdigitalmedia.com/contact.php.
If anyone has a contact number for this XM Brands it would be appreciated.

Cheers,

Will

Some of those emails now are non existence...:( I'm got caught. I'm so cut. I getting my money back. I have seek legal advice, I have approached my bank they will pay it back.

I got a refund! You can too, just make sure you tell them you'll report them on ecommerce.gov, the BBB, and to your bank, and once the charges post to your account file a fraud complain with your bank. You'll get you're money back, LET THEM KNOW HOW ANGRY YOU ARE AND THAT YOU WILL STOP AT NOTHING TO GET THEM SHUT DOWN IF THEY DON'T GIVE YOU YOUR MONEY BACK IN FULL! GOOD LUCK!

I order the lean body burn as well...and when I woke up to check my account they charged me 87.47...this is ###..and I want my ###ing money back...then the people i was speaking with couldnt understand me and there was alway music in the background when your trying to speak with a person really...Anybody who has fell in to this scam help me...or if Not Im Sueing there ### and Thats a promise!

Last week I submitted a complaint about LEAN BODY BURN's ACAI MAX CLEANSE. I had ordered a free 10-day trial sample for $3.87 and never received the product. On the 8th day of the trial I realized they had charged me $87.47 for another bottle that surely wouldn't arrive. When I tried to cancel they said they would not/could not give me a full refund. Today I called my bank's fraud department to find that THEY HAD FINALLY ISSUED A FULL REFUND. HERE'S WHAT I DID:
I called 3 times and spoke with 3 representatives. By the 3rd call, I had them confirm that my account had been cancelled. When you want to cancel or get a refund they will send you a link to an online form. DO NOT SUBMIT IT! In the fine print it has you agree to getting only a fraction of the full refund price.
Also on my 3rd call, I told her about how I know it's a scam and that I demanded an IMMEDIATE refund and that I was not going to wait 10-15 business days. They tried to tell me that all that time was because my bank needed a couple weeks to process the refund, but I told her I would call my bank on Monday to make sure that it had been submitted.
Lastly, On my 3rd call I informed her that I was filing a complaint with ecomerce.gov (it's like the BBB but for international transactions since these people charge you from a company in Panama). I also told her I was lodging a fraud complaint with my bank and that I would have my lawyer file a lawsuit against the company (I don't have a lawyer :)). I did file a complaint with my bank and ecomerce.gov and one way or another, they gave me the refund.
These people count on you giving up and thinking there's nothing you can do to get your money back but really they don't want all that trouble or a government agency looking at their practices and shutting them down so they'll give you a refund if you fight hard enough so they can continue their shady practices. TELL EVERYONE YOU KNOW THAT THIS IS A SCAM! I hope this helps you! Read my original complaint for any more info and good luck!

I hate companies that have these hidden fees and added expenses. Just put it all on the table and let us decide. But of course they wouldnt have as many sales.

Scott
http://MadSkunk.com

This company is a scam. They advertise a "free" trial of their product and you have to cancel within 14 days of placing the order or you will be charged $87. I did not even receive the product within 14 days, but I did cancel the monthly membership that they automatically place you in; however, they still charged me the fee. I called back and they told me that they would refund the charge within 15 business days. That would have been June 28th and I still have not seen my refund and no one in the company wants to help fix the problem. Not only did they not refund the money but today I received another charge from their company that they claim is an internet convenience fee. This is a total scam!

So to complain about lean body burn, go to internet fraud, and fill out a Ic3 complaint form! I believe if, We get enough complaints about this company there, they will do something about it.

I purchased via a link from a news station about a diet product that had a free trial. I then ordered the product and about 4 days later was billed $87.47. When I called the 800 on the charge the customer service operators would tell me about some terms and conditions which didn't apply to me. This is a copy of the terms:
TERMS OF AND CONDITIONS OF USE

CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE

ATTENTION: This is a legal agreement (the “Agreement”) between You, the individual, company or organization (“you, ” “your, ” or “Customer”) and NTR Gmbh (“we, ” “our” or “Company”). By ordering, accessing, using or purchasing AcaiOptimum (“Product”) through this website or related websites (collectively the “Website”), you are agreeing to be bound by, and are becoming a party to, this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.

1. PURCHASE ORDER TERMS FOR THE REBATE PROGRAM

If you select to purchase Product through our Rebate Program option, these terms and conditions apply to you. When you place your initial order by clicking the “Submit & Confirm” or similar button on our Website, we will send you our Deluxe Weight Loss Kit which consists of the AcaiOptimum Meal Plan (www.acaioptimumplan.com) and 2 bottles of the Advanced AcaiOptimum Supplement (Each bottle contains 60 capsules) for 2 easy payments of $99.96. Your credit card provided today will be charged $99.96 (plus s&h) and in approximately 30 days you’ll be charged the balance of $99.96 and you will not incur any further charges. By completing the full payment of our Deluxe Weight Loss Kit you may be eligible to receive a rebate up to $99.96. See below for Rebate Program Eligibility. Should you wish to cancel anytime, simply contact our Customer Service Department at www.acoptimumcs.com or call us toll free at [protected]. Today’s charges and future charges will appear on your credit card as NTR*acoptimumcs.com.

1.1. MAIL-IN REBATE PROGRAM

To become eligible for our Mail-In Rebate Program you must complete the full purchase price of our Deluxe Weight Loss Kit above. Please visit www.RebateVault.com to download the Mail-In Rebate Form. Please be sure to download the correct form for your purchased Product and country. Please follow the instructions on the Mail-In Rebate Form. The rebate form must be filled out in its entirety and you must include a legible copy of your Proof of Purchase Email Receipt. This rebate offer is limited to one household or address and is limited to a maximum amount of $99.96. Use of multiple addresses or post office boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledge or returned. Your rebate will be processed approximately 40 days after your initial order provided you have completed both payments of our Deluxe Weight Loss Kit. If for any reason you cancel or do not complete both payments, you will become ineligible for the $99.96 Rebate Offer. Please allow 2 to 3 weeks to process and mail your rebate to you. Your rebate will be in the form of a Visa® gift card. Rebate Visa® gift cards will be void if not used within 90 days of issuance and will not be reissued. This offer is good only in the USA. Military personnel must provide APO/FPO address. Rebate requests from groups, clubs, companies or organizations will not be honored or acknowledged. Keep copies of all materials sent. Materials received become the property of NTR GmbH and will not be returned. NTR GmbH is not responsible for lost or misdirected mail. Only the actual purchaser of AcaiOptimum may participate in this rebate offer. Requests from reseller groups will not be honored. Void where prohibited or restricted by law. The terms of this offer may change without notice. To qualify for this rebate you must be a legal U.S. resident 18 years of age or older and you must have completed the 2 installment payments of our Deluxe Weight Loss Kit.

2. SHIPPING TERMS

All Product will be shipped to you via Standard ground mail service is through the combined services of the United States Postal Service and United Parcel Service. With our Expedited Priority Processing Option (if available), we will make your shipment our priority and ship your package out the same day for all orders placed before 1PM EST and the next day for all orders placed after 1PM EST (packages should arrive within three to five (3-5) business days). Please note that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. Should you experience any shipping delays, please contact our Customer Service Department at www.acoptimumcs.com or call us toll free at [protected].

3. GENERAL

These Terms and Conditions of Use apply to ALL transactions made on or through this Website. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest your agreement to the Terms and Conditions of Use in this document by any act demonstrating your assent thereto, including clicking any button containing the words “I agree” or similar syntax, or by merely accessing the Website. It is suggested that you print this form for your personal records.

4. IMPORTANT HEALTH INFORMATION

It is our Company mission to provide our customers with the finest Products available. We believe in the efficacy of the Products we sell. The statements made on our Website have not been evaluated by the FDA (U.S. Food & Drug Administration). This Product is not intended to diagnose, cure, mitigate or prevent any disease. The information provided by this Website, email, or this company is not a substitute for a face-to-face consultation with your health care professional and should not be construed as individual medical advice. If there is a change in your medical condition, please stop using our Product immediately and consult your health care professional. You should not use the information on our Website or email for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any diet, exercise or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. Do not use our supplements or weight management plans if you are pregnant, nursing, anorexic, bulimic, or under the age of 18. It is important to be aware of certain risks that have been associated with weight loss, including, but not limited to, diarrhea, constipation, loss of lean body mass, muscle cramps, fatigue, dry or cold skin, dizziness, hair loss, gout, headaches, irregular or stopping menstruation, and reduced tolerance to cold. Please remember that use of all weight management and muscle supporting Products should be in combination with a sensible diet that includes exercise and a calorie, carbohydrate, or fat restricted diet to achieve your goals.

We want you to have the most accurate information concerning the Product. The information we communicate to you about the Product and/or its efficacy is obtained from independent third parties such as educational institutions, scientific and news articles and agencies, nutritional specialists, scientific reports and researchers (“Information Sources”). We do not warrant or represent that Information Sources are not error-free, nor do we warrant any Information Source or the methods that they use to arrive at their conclusions. All Product specifications, performance data and other information on our Websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Product will conform to such specifications or performance data.

We do not guarantee that you will have any specific or particular result or benefit from the Product, or that your experience will match those of others who use the Product. Individual results will vary from person to person.

5. TEMPORARY PRICE REDUCTION

For your convenience and benefit, Company may temporarily reduce the price of your order for promotional purposes, or to ensure that your purchase order transaction is capable of being processed by your credit card company or processor. If Company reduces the price of the Product as described herein, you will be billed at the reduced price until the promotional period ends or Company is assured of payment by your credit card company or its processor, after which time the Product price will be restored to its usual price, without prior notice to you. If your order is processed at the reduced price a new billing cycle will begin from the date of the new payment processing.

6. BILLING ERRORS

If you believe that you have been billed in error, please notify our Customer Care Department immediately at www.acoptimumcs.com or call us toll free at [protected]. If we do not hear from you within 30 days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement.

7. YOUR REPRESENTATIONS

You represent that you are at least 18 years of age and that you will not permit a person under 18 to order, or use, the Product. You represent that the information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner. You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to the Product only extend to you on the understanding that you are a user, and not a reseller, of the Product. You shall not re-sell, re-distribute or export any Product that you order from the Website.

You agree to pay for the Product and any taxes, shipping or handling of Product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).

8. REJECTION, DAMAGE OR LOSS IN TRANSIT

We shall not be liable and you shall not be entitled to reject Product delivery, except for damage to the Product or any part thereof occurring in transit (where the Product is carried by our own transport or by a carrier on our behalf), and where we are notified of such damage within five (5) business days of your receipt of the Product.

8.1 HOW TO RETURN YOUR PRODUCT IF DAMAGED

To return a Product for an exchange due to shipping damage, you must obtain a RMA number by contacting the Customer Care Department at [protected] or online at www.acoptimumcs.com. An RMA number can ONLY be obtained by contacting the Customer Care Department by phone or on the web. To ensure that your account is correctly noted, you must send back Product returns to the address provided below along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

Returned Products must be sent to the following address:

Nutrition Craze Returns
Summit Warehouse
7102 W. Roosevelt St. No. 100
Phoenix, AZ 85043

We are not responsible for lost or stolen items. We recommend all returned items to be shipped using some type of third party delivery confirmation system to ensure proper delivery.

9. LIABILITY LIMITATION

TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT COMPANY WAS AWARE OR ADVISED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCTS ARE SOLD AND DELIVERED TO YOU “AS IS” WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

10. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from your misuse of the Website, or your breach of any of these Terms and Conditions of Use of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.

11. NOTICES

Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of Company, please send all notices to our Customer Care Department. In the case of sending notices to you, Company will use the email address you provided to Company when you ordered your Product. Such notices or communications (where properly addressed) shall be considered received on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.

13. TERMINATION

We reserve the right to terminate your access to or use of this Website and/or your subscription to the Product should we believe that you have violated any of the terms of this Agreement or if we believe you have sought, in bad faith, charge backs, credit backs, Product returns, discounts or any other conduct designed to injure, harass or disrupt this Website or the Company’s business operations.

12. FRAUD

We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.

13. SALES TAX

If you purchase any Products available on our Websites, you will be responsible for paying any sales tax indicated on the Web Site.

14. INTELLECTUAL PROPERTY RIGHTS

All content included on this Website, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations are protected by United States and international copyright laws. The Website, and all content appearing therein, is the sole and exclusive property of the Company or its licensors. No license or ownership rights in or to any content of the Website are conveyed to you by reason of this Agreement or your purchase of Product. The Website and its content are protected under the laws of copyright and trademark. Unless otherwise permitted by law, you may not copy, republish or transmit any portion of the Website without Company’s prior written consent. When you purchase or order any Product through this Website or from Company, you expressly agree that your do not have any license for the resale of any Product and that the resale of Product is expressly prohibited.

15. FOREIGN TRANSACTION FEES

In some instances, billing for your Product, membership fee or shipping fee may originate from outside of the United Sates and in some occasions, your financial institution may charge a fee for processing this payment. You are responsible for these processing fees assessed by your financial institution per your card holder agreement.

16. CURRENCY EXCHANGE RATES AND FEES

By placing your order through this Website, you understand that all payments for Products and services will be made in U.S. dollars. When placing an order from a country outside of the United States or using a foreign means of payment, all payments will be subject to any applicable transfer, bank, and currency exchange fees. As currency exchange rates are ever changing, it is the customer’s responsibility to be aware of the exchange rate and any applicable transfer, bank, and currency exchange fees which may apply for their purchase.

17. MISCELLANEOUS

•Governing Law. This Agreement and all disputes or issues arising from it shall be governed exclusively by the laws of Sarnen, Switzerland, without regard to conflict or conflict of law principles. The sole and exclusive venue for any and all claims or causes of action arising from or related to this Agreement, or that are related in any manner to your purchase or attempted purchase of the Product(s), shall be the Courts of Sarnen, Switzerland.
•Assignment. This Agreement and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns. Company may assign this Agreement to any successor entity. Customer may not assign without the written permission of Company.
•Severability. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms and Conditions of Use will continue in full force and effect.
•Attorneys’ Fees. In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the Terms and Conditions of Use of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney’s fees and costs incurred in connection therewith, including attorneys’ fees incurred on appeal.
•No Waiver. No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.
•Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.
•Complete Agreement. This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of the Product, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
•Modifications. Company reserves the right to change any of the provisions posted herein and you agree to review these Terms and Conditions of Use each time you visit the Website. Your continued use of the Website following the posting of any changes to these Terms and Conditions of Use constitutes your acceptance of such changes. Company does not and will not assume any obligation to provide you with notice of any change to this document and you acknowledge and agree to same. Unless accepted by Company in writing, you may not amend these Terms and Conditions of Use in any way.
TCR-AO--7.26.2010-1.0

Per the customer service Supervisor there is is 10 grace period when you are supposed to cancel. No where that I saw was there a grace period.
I had planned on cancelling the product anyway because after ordering the product on the 7th of July I still hadn't recieved it by the 21st of July. I again called back and they said that since it had already shipped I couldn't cancel. I told them that I wanted a refund and that I would send the product back after I got it and the response was that since I didn't call within the 10 day grace period, the terms and conditions stated that I would only be able to get a $20 refund for $90 worth of product. It is now July 29 and I haven't yet recieved the product or the $20 refund. I tried calling back again and I managed to get a tracking number from the USPS for the package. When I typed in the tracking number, it said the package had been delivered already. I was still on the phone with customer service when I typed in the tracking number, when I told them this, she put me on hold for a few moments and then the line was disconnected.

I also have a very similar story...I want to know what I can do, and where I can go to report these people...I want them investigated and justice served... to the fullest extent of the law...I have contacted my bank, like many as you have...I have called and demanded a refund to the lean body burn company as you all have...and got no where as many of you have...I am not the type of person to say "oh well, I have learned what not to do next time"...I will get my money back...I will fight this to the end...I will make sure I do whatever it is I have to do to make sure this company gets exposed for what it is A SCAM AND A FRAUD!

THANK YOU VERY MUCH! This is the information I was looking for so I can file my complaint. If everyone does this, maybe we can shut this company down.

Like all of you, I fell for this scam. I did what I could to research the product and company before hand but everything I read gave great reviews about the product and company. Unfortunately the company name is not the same as the product. If I had searched lean body burn I would have found these ccomplaints. After calling company and speaking to two rather rude ladies, I was promised a $20 credit to my account. I figured that this was better than nothing. At least I'd only be out $67 instead of the $87 I was already charged. I did end up calling my bank to have my card cancelled since the company still has my credit card number. I also was able to be on the phone when my bank talked to the company. Unfortunately there was nothing my bank could do becuse I agreed to the terms and conditions. What I didn't do was read those terms and conditions carefully enough. It states that they would be making each and every one of the charges that were made and when they would be made. I think the thing that gets to me is the fact that they made the largest charge so soon after ordering the product. Unfortunately the terms do state that they will charge you after your 10 day trial. The 10 day trial starts on the day you order the product. From now on, anything I do order, I will be reading the terms and conditions VERY CAREFULLY. Although at this point, I probably won;t be purchasing anything again off the internet! How dissapointing that a company has taken advantage of this many people :(

the same thing has happened to us as well. Initially they charged us the 3.87 for a product that we never recieved and then another 84.74 and when we caled to cancel, they did refund us the amount but then I see another charge of 1.47. Will have to call them again and also my bank to not allow this company automatically charge on our debit card.

I ordered the free trail, you pay only the postage of $3.87. It was the news woman advertisement someone else has mentioned. Not only have I not received the product, but they have charged my account an additional $87.47 without my consent. This is not only fraud, it is extortion of funds.

I ordered the free trial, you pay postage only $3.87. It was the news lady advertisement someone else has mentioned. I still have not received the product and they have charged my account $87.47 additional without my consent. This is not only fraud, it is extortion of funds.

They burned me too. I got the trial offer but nothing since yet they continue to bill me. When I called today, all they could provide was the tracking number for the trial shipment, nothing else. Next call is to my back to file fraud charges...

I am being charged $.01 Foreign Fee, $1.49 not sure why and $87.47 for I guess their product. I do not have the product. I did not order the product. My husband just found these charges on his checking account last night. They came through on 7/16 & 7/18/10. How can this happen? I am calling my bank tomorrow morning to see why this happened. I am hoping that they can back the charges back off of my account. From the list of complaints, it sounds like this is not a reputable company to do business with. I would certainly never order anything from them. I did recieve a bottle of pills in the mail from these people but I returned it immediately because I did not order them. I am so angry! Can anyone help me to get these charges off of my account? What else will they try to put through on my account?

I too ordered the trial period bottle for shipping charges only of $3.87 and didn't know the trial period was for only 10 days. Give me a break, you can't even tell if it's working in 10 days. They also told me that since I put my credit card number in the form, I was agreeing to their terms that they could charge me the full amount. Hello...I couldn't order anything until I submitted my credit card for the $3.87 shipping charge. I also got charged foreign transaction fees that were not mentioned in the ad. DO NOT ORDER THIS PRODUCT!

This is a terrible company to do business with completey unethical stay away they are a definite rip off. a free sample ended up costing me $87.47 and they would not return my full amount even though i did not even open the bottle.When i called for a refund they told me i had passed my trial date and at the time of my phone conversation i had not yet received what i initially ordered. They would not understand that i had not yet received the item only the charge to my account. They would not let me speak to a supervisor.

I was also ripped off for $87.47 by lean body burn, they sent me the product, I returned it, called and cancelled order, they confirmed receipt of the returned product, cancelled the order and I have called, for over 6 months and not one dollar has been returned to me. Is there no one out there is cyber space that can get after this scam?

This company is a complete ripoff. They continue to debit our account without authorization and with no product being shipped. (Not that we want it). Our bank has told us to change our debit/credit card as the only sure way to stop them from debiting our account. What a scam! There is a special place in hell for these types of companies and people who work for them!

I order a FREE Trial period of Acai Berry tablets for $3.87; i was charged $39.95!

This is a SCAM

I demand a refund

I have just been charged $92.25 CAD on my credit card which I did NOT authorize and I am very angry that this company would set up a monthly charge which I had no way of knowing that they did this!

Can you please help me here?

odered a 10 day trial om 7/8/10...did not receive...on 7/16/10 charged 87.47...this caused extreme grieviece to me ...I am comletely disabled

Im paying for Lean Body Burn and not getting any product. the first bottle did not do anyting and i no longer want the product.Does anyone know how to directly contact these kind of companies?

Billed by a company/product called lean body burn on 30/06/10 and never received the product