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The good, the bad, and the ugly - discover what customers are saying about Wisesales.com

Welcome to our customer reviews and complaints page for Wisesales.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Wisesales.com.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Wisesales.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Wisesales.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Wisesales.com. Your feedback is an important part of our community and will help others make informed decisions.

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I
7:13 pm EDT

Wisesales.com Automatic Transfer Switch

WORST experience ever buying online from Wise Sales. DO NOT BUY FROM WISE SALES. IT IS A SCAM. THEY ARE INTENTIONALLY RIPPING OFF THE CONSUMERS. They will take your money in a hot second and then not answer phone calls or emails. I had to get Bank of America involved to dispute the charge to my credit card for undelivered goods. My review is much like the others, I ordered an "in stock" automatic transfer switch part RSS200-6869 on August 27, 2015. They show 8 in stock right now! It was never shipped, I never got it and my online account status at Wise says they are processing the order BUT THEY CHARGED THE CARD IN FULL MORE THAN 3 WEEKS AGO. UPS only takes 5 days - I smell a RAT. I emailed 4 times last week asking for help - NO RESPONSE. I called on On Saturday 9/5/15 and some kid said they were back-ordered and I would have it in "a few days". I asked for a name and he hung up. I waited a week and then called 6 more times. Nobody answers the phone. It rings and rings until timing out (a LONG time). Now the phone goes to a message that says it is disconnected. Bank America realizes this is bad business and are coming to my rescue and crediting my card back and handling the dispute directly with Wise Sales. BE WARNED that these other reviews, much like mine, are not isolated incidents. DO NOT BUY FROM WISE SALES. THEY ARE A RIP OFF. It is sad that they are obviously going out of business and ripping off as many people as they can along the way. Very evil.

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R
11:08 am EDT

Wisesales.com Lawn mower was lost somewhere

My family ordered lawn mower from www.wisesales.com. We paid for the order 10 weeks ago already, but the company hasn’t provided any details or this lawn mower at all. Some blah-blah and nothing has been changed from the first email to the seller. The seller told us that they would ship and deliver the lawn mower within couple of days, but it was lie and nothing has happened. Don’t trust the company!

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V
1:49 pm EST

Wisesales.com I'm understandably frustrated by all the back and forth

I bought a Honda HS1332TAS snowblower from this place back in May. When the snowblower arrived, it had a half tank of gas in it. That was my first red flag, so I put the blower in my shed, immediately drained all the gas out, and covered it with the Honda snowblower cover I ordered. I haven't even had a chance to really inspect the blower, 'til a week ago. That's when I noticed paint coming off of the fuel tank. I thought I may've been seeing things at first. But, upon closer inspection, there actually is paint missing on the fuel tank. Well, I called Honda first, they told me to contact the dealer. I contacted wise, and got someone called 'robert' on the line. After explaining the problem, he told me to contact Honda. So, after many back and forth calls to Honda, they told me the dealer would have to handle this.

At this point, I'm understandably frustrated by all the back and forth. When I call 'robert' back at wise, he pretends not to recall who I was, and to "refresh his memory". At this point, my irritation reaches its zenith, I truly couldn't believe the way I was and AM, being treated. I emailed 'robert', explaining how I have cell video proof of how the fuel tank got damaged. It looks like one of the wooden crate studs was lying flush up against the fuel tank, which is in the exact location where the paint is damaged. But, I got NO response to that email. The next day I called 'robert' to tell him about my sent email, and his response was an extremely rude, "yeah, I got it!"

After that conversation, he sent me an email stating, any/all future correspondence would be via email, and that once he heard back from Honda he would contact me. It's now been one week, and I've heard absolutely NOTHING! I'm extremely frustrated and disappointed by this situation. Neither wise, nor Honda, have worked with me to resolve this. I purchased this snowblower in very good faith, mainly due to Honda's reputation of being the best in snowblowers. Well, I hope the performance of the machine is tops, because customer service is absolute rock bottom.

If you're considering purchasing equipment from wise, please re-consider. Yeah, they're great to deal with, when they're taking your card number. But, once you have a problem arise, they're the most rude/obnoxious/unprofessional people you'd ever come across. If people are this miserable, why are they even in business?!?!?!

All I want is a simple resolution, NOT to be treated so rudely, as if my business means less than nothing!
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UPDATE: I received a replacement fuel tank in the mail from wise sales. That said, I wasn't contacted AT ALL prior to shipment. The box was sitting on my porch for at least a day, and it was raining. Even with the plastic bag that was covering the box, it was still pretty wet. When I opened the box, there was NO paperwork whatsoever. The fuel tank was wrapped in bubble wrap, but there was no gas cap, just the actual fuel tank. I find that a bit bizarre, to be honest. A fuel tank with no gas cap? I'm not completely satisfied, but I guess it's better than nothing.

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D
11:34 am EST

Wisesales.com If you're considering purchasing equipment from wise, please re-consider

I bought a Honda HS1332TAS snowblower from this place back in May. When the snowblower arrived, it had a half tank of gas in it. That was my first red flag, so I put the blower in my shed, immediately drained all the gas out, and covered it with the Honda snowblower cover I ordered. I haven't even had a chance to really inspect the blower, 'til a week ago. That's when I noticed paint coming off of the fuel tank. I thought I may've been seeing things at first. But, upon closer inspection, there actually is paint missing on the fuel tank. Well, I called Honda first, they told me to contact the dealer. I contacted wise, and got someone called 'robert' on the line. After explaining the problem, he told me to contact Honda. So, after many back and forth calls to Honda, they told me the dealer would have to handle this.

At this point, I'm understandably frustrated by all the back and forth. When I call 'robert' back at wise, he pretends not to recall who I was, and to "refresh his memory". At this point, my irritation reaches its zenith, I truly couldn't believe the way I was and AM, being treated. I emailed 'robert', explaining how I have cell video proof of how the fuel tank got damaged. It looks like one of the wooden crate studs was lying flush up against the fuel tank, which is in the exact location where the paint is damaged. But, I got NO response to that email. The next day I called 'robert' to tell him about my sent email, and his response was an extremely rude, "yeah, I got it!"

After that conversation, he sent me an email stating, any/all future correspondence would be via email, and that once he heard back from Honda he would contact me. It's now been one week, and I've heard absolutely NOTHING! I'm extremely frustrated and disappointed by this situation. Neither wise, nor Honda, have worked with me to resolve this. I purchased this snowblower in very good faith, mainly due to Honda's reputation of being the best in snowblowers. Well, I hope the performance of the machine is tops, because customer service is absolute rock bottom.

If you're considering purchasing equipment from wise, please re-consider. Yeah, they're great to deal with, when they're taking your card number. But, once you have a problem arise, they're the most rude/obnoxious/unprofessional people you'd ever come across. If people are this miserable, why are they even in business?!?!?!

All I want is a simple resolution, NOT to be treated so rudely, as if my business means less than nothing!

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I
10:24 am EST

Wisesales.com Worst experience ever

"Awful! We ordered a generator before the Sandy storm and paid a huge amount to have it shipped overnight and they didn't even ship it out until three days later and it showed up a week later! They blamed Fed-Ex saying they lost a shipment because they didn't scan any of the boxes into the Fed-Ex system. Really? Do they think people are that dumb to believe that. When I told the lady from Fed-Ex what they said she laughed and said "no our workers are not allowed to leave without scanning every single box in". "I" not the company actually put a tracer on the package and come to find out that's why nobody could find it.. ...THEY DIDN'T EVEN SHIP IT OUT YET! So needless to say it was a little to late when we already got hit with the storm and lost all of our food and had no power. I refused shipment when it finally did arrive and had it sent back for a refund. Also if you email them and want a response GOOD LUCK they never answer your emails. I emailed three times asking where the generator was and nothing! When I call they rush you off the phone and they say they will take care of your problem but the funny thing is they didn't even ask for my account number or order number... so how can they take care of it when they don't even know what order to take care of! WORST EXPERIENCE EVER! Telling you now BEWARE!
UPDATE: I just finally got a response as to when I will get my refund...TWO WEEKS ...REALLY? It takes 14 days? Absolutely ridiculous. I have never had a company take 14 days it's always been three or less. So if you need your money back fast.. don't shop here! Had to dispute transaction with credit card company so I wouldn't get charged interest. Today is 8th business day since they received my return and still no refund. Credit card company will take care of it if I don't get it by 14th day...already been disputed!
BIG FAT ZERO!"

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L
12:05 pm EST

Wisesales.com Apparently they do not care whether I remain a customer or not

I ordered a Honda EU6500is generator (In Stock, according to web site and Dorothy, who took my order on phone) and some other items including liftgate and insurance totaling over $3800.00 on Feb.3rd. I decided to mail them a personal check to save the 2% and avoid using my credit card online. I was told the order would be placed "On Hold" for 7-10 bussiness days, however my check was cashed on Feb.8th. After waiting 10 bussiness days I called Wise and talked with "Dorothy" to inquire when my order would ship? She told me the Honda generators were "now" on "back order" and Wise would have it by Feb.26th. and would ship on the 27th. I called them Feb. 27th and was told 2-3 more days...4 more days and still no email confirming my order has been shipped. I work hard for my money and hate to be told things that are not true. I'm hoping that they will send my generator or refund my money, but I will NOT order from them again.

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E
6:34 pm EST

Wisesales.com The employees at wise sales are very rude and cannot be trusted

The employees at wise sales are very rude and cannot be trusted. They are very nice when making the sale, but are not ready to follow up the promises. I bought 4 generators for my children with the understanding of returning them if not pleased. My total was $7, 749.98. I talked with 2 employees that were so rude and told me if I returned 1, which I am keeping 3' they would charge me $468.00. They were too busy to listen to my view of the promises made when I bought them. I will never buy from them again and will share this story all over the web. Unhappy in alabama

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G
5:27 pm EST

Wisesales.com I will never use this site again

I ordered a product 3 weeks before my dad's birthday. They charged my credit card the same day I ordered, and I got a confirmation email. Two days before my dad's birthday, I called to check on the order because I still hadn't received it (the website said shipping would take 3-7 days). They told me they would not be sending it out until the next week (3.5-4 WEEKS after I ordered the item). When I told the guy I needed to chancel, he said ok, and hung up the phone. I called back, and explained what happened to another woman. She finalized the cancellation for me, but she never even apologized for the shipping delay, lack of communication, or the guy who hung up on me. I will NEVER use this site again.

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Hobber
, US
Nov 21, 2012 2:09 am EST

"Awful! We ordered a generator before the Sandy storm and paid a huge amount to have it shipped overnight and they didn't even ship it out until three days later and it showed up a week later! They blamed Fed-Ex saying they lost a shipment because they didn't scan any of the boxes into the Fed-Ex system. Really? Do they think people are that dumb to believe that. When I told the lady from Fed-Ex what they said she laughed and said "no our workers are not allowed to leave without scanning very single box in". "I" not the company actually put a tracer on the package and come to find out that's why nobody could find it.. ...THEY DIDN'T EVEN SHIP IT OUT YET! So needless to say it was a little to late when we already got hit with the storm and lost all of our food and had no power. I refused shipment when it finally did arrive and had it sent back for a refund. Also if you email them and want a response GOOD LUCK they never answer your emails. I emailed three times asking where the generator was and nothing! When I call they rush you off the phone and they say they will take care of your problem but the funny thing is they didn't even ask for my account number or order number... so how can they take care of it when they don't even know what order to take care of! WORST EXPERIENCE EVER! Telling you now BEWARE!
UPDATE: I just finally got a response as to when I will get my refund...TWO WEEKS ...REALLY? It takes 14 days? Absolutely ridiculous. I have never had a company take 14 days it's always been three or less. So if you need your money back fast.. don't shop here! Had to dispute transaction with credit card company so I wouldn't get charged interest. Today is 8th business day since they received my return and still no refund. Credit card company will take care of it if I don't get it by 14th day...already been disputed!

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etrvr
, US
Sep 17, 2015 2:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ordered a generator 7/22/15 it still had not shipped on 9/1/15 so i canceled i...i still am trying to get my money back 9/17/15

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MsMolino
, US
Aug 28, 2015 12:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Have gone thru the same experience as wrightway. Still no refund after 23 days!

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wrightway
saratoga springs, US
May 21, 2015 1:38 pm EDT

ordered a Yamaha 3000isb generator on line from this company. They did not tell me at the time of ordering this unit was on back order and never ever called me to explain the issue. Every time I called them they would tell me two more weeks, the last call they told me it would be the middle of June which would make it six weeks. When I asked to have my credit card account reimbersed they said it would take 8 to 10 business days to see the credit. The manager was screaming at me on the phone and not at all how you would think a business owner would act. DO NOT BUY FROM WISE SALES

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William H.Taylor
, US
Aug 18, 2013 12:26 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wise Sales is charging $68.00 above msrp for Echo model SRM-280S string trimmers.When I questioned them as to why I was told I could not buy directly from Echo.This may be true but I can sure buy from a dealer, and with tax it would be a lot less expensive than what Wise is getting.

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George Beckford
Panama City, US
Oct 26, 2012 12:20 pm EDT

I just got off the phone with a Robert from Wisesales.com. I purchased a Tanaka Trimmer from this website on 17th Oct 2012, and received on 23 oct 2012. I assembly it and use it for 5 minutes, checking the functions. Upon getting ready to store I noticed the trimmer head had a small piece (locking clip) missing. I called and spoke to a representative, he stated that they will send me another trimmer head out today (24 Oct 2012). Call this afternoon to see about a tracking number and this rude (!@#$%^&*) Robert
answer the call state since I open the box and use the machine, this is consider user abuse. Now why should someone pay over $300 bucks for a trimmer to abuse it in the first 5 minutes go figure. Well Mr. Robert, business is not only collecting the money, but standing behind the product you sell. I sent off to purchase another head, because people like you will be out of business as soon as yesterday. HOGS SHOULD NOT OWN BUSINESS'.

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