Y&G F2P Complaints & Reviews

Y&G F2PThomas Kinkade musical christmas tree ornament

On 11th October this year I purchased from a Facebook ad the above item. I paid £16.33 for this item and today 23rd October I received a packet which seemed to be empty! When opened, there was a sticker which was of the musical Christmas tree and no ornament. There is no delivery note in the packet to know who to contact. There is a return address if undelivered, Y&G in Southall but many people say that this does not exist so I am very reluctant to return sticker to the address for a refund. Also, there is a customs & excise label on the back saying that the sticker is valued at $5 dollars... My PayPal shows seller as ZZRAYSCOLT. Please can you help me to locate these people so that I can get a full refund.

Thomas Kinkade musical christmas tree ornament
Thomas Kinkade musical christmas tree ornament
Thomas Kinkade musical christmas tree ornament

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    • Ro
      Rosie Player Oct 26, 2020
      This comment was posted by
      a verified customer
      Verified customer

      I have had exactly the same experience, and would appreciate advice on what to do.
      Many thanks

      0 Votes
    • Pe
      Petecon Oct 27, 2020
      This comment was posted by
      a verified customer
      Verified customer

      Debbie Lee from Pete Connolly
      I have had the same done to me
      Even down to the sticker.
      I could say l had written you message.
      I am at the moment waiting for a message from pay pal who l have reported this to. There are so many
      Complaints about this so called company. "ZZRAY. CO. LTD. and no one can get an answer from them but they must gave a purchasing agent some were
      Good Luck it seem a no hoper.

      0 Votes
    • Ma
      Mary Boling Oct 29, 2020
      This comment was posted by
      a verified customer
      Verified customer

      The same thing has happened to me. £15.45 for a sticker of a Christmas Tree! The original order said Christmas Tree but changed to a (very expensive) sticker on the confirmation. They had my money by then. What can I do please? These people shouldn't get away with this ripoff.
      Mary Boling Order Number [protected].

      0 Votes
    • De
      Debbie Tutt Oct 29, 2020

      @Mary Boling The same thing happened to me, I received the Christmas tree sticker today.There is no invoice or anything in the parcel.
      I’m very disappointed .Would really like to have a refund although that seems unlikely.
      Any help would be appreciate it.
      Debbie Tutt

      0 Votes
    • Ka
      Kathleen Morse Nov 12, 2020
      This comment was posted by
      a verified customer
      Verified customer

      Exact same has happened to me with same purchase. FB need to take responsibility.

      0 Votes

    Y&G F2PCardigans

    I orders 2 wool coats they are nothing like what I orded I want my money back as it was nealy 50 pounds but there was no note as to say the name of the company they came from
    There is a ref no t-lv-os
    Department ref uf399219013yp
    So if I send them back to the address on the lable will I get my money back
    I payed though paypal

    Mrs tracy ford
    E mail [protected]@hotmail.co.uk

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      Y&G F2PEmpty package

      I received an empty package today customer ref T-LV-05 and department re UF367001599VP. On back it says it was documents and said it was USD 2.00. Also has a customs declaration saying it may be officially opened. Why if the return address is uk. I never paid for anything in USD. I have enclosed a video of package I received. I am angry that an empty opened package arrived. Hopefully this matter can be resolved

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