Y&G F2P reviews and complaints
Item not same as ordered
I ordered 2 large metal dragons for the garden at a total cost of almost £39. The company advertising them via FB marketplace was 'GorgeHugo' based in Staines. I eventually received a package which contained a 1 small broken resin dragon of very poor quality. The label on the package shows that it has come from China via Y&G F2P, Southall and it says to return to this address if undelivered. Customs declaration shows value as $10.
I contacted GorgeHugo via email but got no response so went through PayPal resolution centre and eventually was offered a full refund from a company in China but only after they receive the broken, unordered goods back which will cost a min of £20.
Then researched Y&G F2p and found many complaints about then so have reported it to PayPal. They must be making a fortune out of this scam.
Gorge Hugo details: Order No. CGI14905, placed on Jul 25, 2021
https://www.gorgehugo.com/order/165605-CGI14905
134 Centurion House, London Road, Staines-Upon-Thames, Surrey, TW18 4AX
[protected]@gmail.com
Y&G F2P details:
Unit 5, Trident Way, Southall, UB2 5LF
Desired outcome: full refund, no return package costs to myself
I’ve bee sent a mini speaker which I have never asked for! Hope that u don’t get charged for it?
Please see above
Desired outcome: No charge for it,and request no more dealings from them
Supposed to have bought a laptop all I got was sunglasses
I bought on line from a bankrupt firm in the us a laptop i have paid by PayPal £39.00.
What i received was some sun glases in a case no good to me .
how are these firms allowed to con people like this.
Regards
George Miller
Sorry the ammount paid was $49.97 usd for the laptop + p/p
Desired outcome: Refund
Promised pallet of amazon overstock received sub standard jbl type speaker (charge mini 3) counterfeit not sold on amazon
please see below and act on consumers behalf:-
Customer service that does not exist Telegram:@Mysterybag and I will be very surprised if the email [protected]@gmail.com even exists.
https://www.facebook.com/Mystery.Mystic.Bag/
Please can I complain that when buying what was supposed to be Amazon overstock from you seen as a large pallet of genuine goods. I want a full refund.
https://www.individualll.com/products/amazon-and-ebay-backlog-picking-liquidation-limited-time-clearance-sale-b?fbclid=IwAR0d114HyBlKmoQv_H7cvSJlma_wePFr24SCju89DA9_MlVWBrIGDz0Q-Ug
I received instead a counterfeit JBL speaker OR no-brand speaker as below
Y&G F2P to be heavily fined and forced to stop trading
Desired outcome: Refund £30 [protected]@msn.com
Same as above comments received mystery box today not at all what I paid for Amazon have to redress these people
I had the same glad I paid with Paypal so I should get the money back.
I had the same exactly. Ordered Amazon overstock and received a charge mini speaker.
Paypal must be aware of the number of complaints about this company yet they still authorise payments.
Clothing.
Ordered denim shirts apparently from a company called Tifcase via Facebook. They were denim shirts and appeared to be American.
I ordered four of them and the total order was over £70. I was told delivery would be 5-7 working days. Approx 1 month later and they arrived. They are not denim, but cheap thin tee shirt cotton. They are massively smaller than the size on the genuine website and will not fit on me at all. The packaging is covered in Chinese writing and the return address on the packaging is Y&G FZP in Trident Way, Southall UB2 5LF.
There is no phone number anywhere and the email provided returns uncontactable.
I wish to obtain a full refund, and if possible help to shut down these scam companies in the UK.
Desired outcome: Refund and shut scam company down.
Gloxinia seed
The seeds sent were not Gloxinias, I returned half of the seed which I had not sown together with a photograph of the plants that had emerged. Definitely not Gloxinias. There should be 100 seed but the packet contained far more and did not look like Gloxinia seed.
The resultant plants were nothing like Gloxinia plant, which should have fleshy leaves, single stem plants, theses were more like trayling plant, have not flowered ye.
Desired outcome: Replace seeds with Gloxinias seed
Bench saw
Paid $30 for saw on special offer and received pair of cheap gloves valued at £3.65. Cannot get in touch with this scum to sort it out. Paid via paypal but on reading other complaints about this company, I do not think I will get much satisfaction. Why are they allowed to cheat people with impunity and why do people like yourselves do nothing about it?
Desired outcome: Full refund
I have received a pair of boots I didn't order, I purchased a pair of Dr Martens boots and I've been sent a pair that isn't leather and not even my size. They were advertised as DM's and the original price and the sale price. Disgusting I would like a returns sticker please for me to return them to you free of charge please and my money returned..
It looks like I am a victim of a similar scam. I ordered the table saw and received a pair of gloves
I also paid via Pay Pal but do not know how to proceed to obtain a refund. Can any one advise my please?.
Doll
Bought a doll with clothes and when it arrived it had no clothes, no manufacturer label and no test markings. Nothing like pictures and Hair falling out already. and it Burns so totally illegal. Luckily my wife paid with PayPal so will start action today and will report it to Trading Standards.
This doll is an 11 /12 inch doll and is dangerous so please do not buy
Keep sending me stuff
Customer ref t-lv-os department ref uf509928286yp
under the name of victoria meadows
3 temple house, glazebrook lane, glazebrook, warrington, wa35ay
this is my address not hers
Cardigans
I orders 2 wool coats they are nothing like what I orded I want my money back as it was nealy 50 pounds but there was no note as to say the name of the company they came from
There is a ref no t-lv-os
Department ref uf399219013yp
So if I send them back to the address on the lable will I get my money back
I payed though paypal
Mrs tracy ford
E mail [protected]@hotmail.co.uk
Empty package
I received an empty package today customer ref T-LV-05 and department re UF367001599VP. On back it says it was documents and said it was USD 2.00. Also has a customs declaration saying it may be officially opened. Why if the return address is uk. I never paid for anything in USD. I have enclosed a video of package I received. I am angry that an empty opened package arrived. Hopefully this matter can be resolved
I also received an empty package today saying contents: jacket : costing 5 usd ( why). I'm in the U. K. Not U. S... What's going on ?
foot spa
Purchased on fb and arrived this morning.
Looks nothing like the advert... No instructions or user guide/
has a very dodgy looking jack plug
idont trust the item and want my money refunded... It appears to be a cruel scam preying on vulnerable elderly folk like my self.
Photo is what I received
Item received not what I ordered
I today received via Y&G F2P some sort of portable and rechargeable battery juice blender which I definitely wouldn't have ordered!
As this isn't bad enough everything else on the box and the instructions are all written in, what I assume in Chinese, which is no help to me whatsoever.
I thought there were laws in this country whereby any electrical items had to come with instruction in English?
This is the second random parcel I've had arrive that I've ordered via Facebook and it seems to me these companies are charging higher amounts for the items you think you're going to get and then they substitute it for something completely different that you don't want.
So I'm assuming my only recourse it PayPal - although I already have a case currently going through for something similar.
Aren't there some sort of rights we're entitled to for distance selling?
I ordered a new case for my new phone and ordered a nice one I'd seen on fb, A cheap badly fitting case came but charged a lot of money for this piece of tat! Feeling ripped off.
unable to win a case on paypal as I could not grab advert.
Return address is y&g f2p unit 5
I ordered a mini drone and received a cheap stainless steel bracelet. Looking at the dates on this forum.. why is this company still in existence?
I ordered a globe decanter with a glass ship inside and two glasses.
Today I recieved 1 glass and nothing else.
Hi you have sent me the wrong bras out reference T-LV-o5 Department reference UG046245035YP
purchased what i thought was a mini excavator told it was factory clearence 14 day later i get a jiffy bag with 3 white lolly sticks 2inches long senders name "David 29-05-2021"
what can i do to get my money back? brian bonner
I received the same package mate did you have any joy with getting this resolved or your money back? Cheers Ritchie
I have a similar complaint as I received a Juice Mixer with a USB connection that does not fit. Only instructions in Chinese. I ordered a Ruiwen Food Mixer and paid £31.15 for that item. I dont need or want this cheap Juice Mixer. I have emailed the advertisers Ruiwen store and complained to Paypal. Ruieen store are still advertising on Google for the Food Mixer. This seems like real fraud!
Same as above, I feel really foolish over this, I ordered a cheap laptop and got a cheap crappy computer mouse that doesnt even look like it works on anything, I wont be buying anything again through Wish as that appears to sell either cheap rubbish or is a facilitator for scams, buyer beware, I suppose I will laugh about this but just not yet .
I purchased a art set of Facebook consisting
of 147 piece, , in a easel box, I have received a child's painting set from y@g unit 5 trident way Southall ub2 5lf, no paper work the price i paid on Facebook advert was £30, this is not what I ordered its not even worth £5 anyone know what can I do about it, I've been scammed
Ordered a mohair jacket from 'Rangelele' - what arrived was nothing like - wrong shape, wrong colour - cheap polyester. So far I have been offered 10% refund, then 20% refund. Am about to email again, but doubt I'll see my money again. 'If undelivered address is Unit 5, Trident Way, Southall, UB2 5LF and there are at least 3 businesses registered to this address. This is fraud, pure and simple. I can't even leave a review on their website. Moral of this story is DON'T EVER ORDER ANYTHING FROM CHINA.
I ordered, via "Wish" a firestick with voice command. I received a handset, but no set up instructions, no sales invoice, in fact nothing but the item in a polythene envelope without any form of packaging or protection.After inserting batteries, I have tried everything I can think of, but nothing seems to make it work.
Little afroamerican dolly girl
Hello
I am disappointed by service I received from Y&G F2P company.
On the picture was smiling little Afroamerican baby girl just like my Granddaughter.
I payed for Baby Girl doll, but received some non-gender ugly, badly executed, doll. No customer service info, just general address. I want my money back! This dolly look like horror Chucky doll.
I want my money back and compensation for scarring the life of me, ( I open parcel in the evening)
With regards, scared even now
Ola Aaron
I have had the same problem. Should not be allowed to trade. Paid via Paypal as well
Guitar buddy
I ordered a guitar buddy left handed I ask for it arived right handed no cd or instuction book absolutly useless to me I want my money back or left hand version with instructions and cd they advertise on facebook and sell rubish to poeple who expect better service and quality goods it comes batterd and only half of contents are there I carnt use as not left handed as requested so I want a refund
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