On 10/06/08, I ordered a pair of Walk Fit via web site with regular shipping. Order confirmation promptly returned on 10/07 that order was quote " received and will be prcessed. Standard time for delivery is 3 to 4 weeks, although most in-stock items will be shippee within the next 7 to 10 business days. Rush orders will arrive within 5 days and that all ordes are shipped via US Postal service." I finally received order on 10/27/08 via USPS but they charged me Rush shipment fee of additional charge of $9.95. This makes shipping charge more costly than the product of which I would never agree to do. I called [protected] to inquire, the person who answered insisted that I requested for rush delivery. I told him that there were no detail provided in order confirmation; and even if I did order rush, the order did not arrive within 5 to 10 business days as confirmed on email. He said normal delivery was 21 days and 15 days for rush delivery. I stated that this was not acceptable and wanted to speak to his manager, he said there's no manager and no one that I could advance this complaint forward. I sent another email to document this complaint on 10/28 and have not heard back. The web site tries to sell you all kinds of product before you complete the transition, so be aware of buying stuff that you dont intend. The order confirmation to me never stated product purchased nor shipping mode which is highly unprofessional. Seems like this is the business practice that this company deploys against customers. This product used to be called Phase 4. Wonder why they changed the name ?? Buyers beware !~!
I received my order, I was charged for rush delivery, which I didn't want. And it took 14 days to get here, some rush delivery. I was charged for the gel insoles, didn't order those. The total was $54.75 for an order I thought would cost $29.90. After being hung up on several times I finally spoke with someone. Even though I was put on hold several times, I made use of my time by writing this, they "said" they would refund the $24.85, we will see. And after all the B.S., they had the nerve to try and pressure, and I mean pressure me to buy anothher pair!
Company charged 19.90 for insoles but took 54.90 from my account. When i went to cancel order 24 hours after order was made they would not let me because i ordered it rushed, and i did not.and they already sent it out. Then they explained why it cost so much was because i ordered gel inserts also, 3 pair, which i did not . Also I asked them not to use my account for any thing else . Then they agreed not to send this joint formula that would have cost me an extra 54.00which was supposed to be a free gift with my purchase of the 19.90 insoles or arch supports . Anyway i said i would be sending back the order of arch supports to receive $ back and they said that i would only get 34.90 back because of the 20.00 delivery (mailing) charges. Ordering from this company is a total scam!