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The good, the bad, and the ugly - discover what customers are saying about Visa

Welcome to our customer reviews and complaints page for Visa. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Visa.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Visa's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Visa, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Visa. Your feedback is an important part of our community and will help others make informed decisions.

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3:29 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On the 3rd of September I purchased a Visa Vanilla Gift card and put $100 on it, after making about $15 worth of purchases with the card it stopped working and said that I had insufficient funds. When I checked the balance, it said only 10 cents were left on it. There was a $71.50 charge to Alvin Ceramics, a company I had never even heard of. Worst of all...

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10:54 am EDT

Visa Not receiving balance of a gift card

I have a gift card that is partially used and I went to use it yesterday and it was declined because it had just expired. I didn't realize it was expired and I thought in the state of California that gift cards can't have an expiration date. I still have $137.38 on it. I don't understand why they can't put it on a new card.

Desired outcome: I would like to see them put the balance on another card so it can be used. I am a senior and could use this money.

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1:13 pm EDT

Visa Gift card

I received a $50 Visa gift card as a gift. The front of the card has a 12/23 expiration date listed. When I went to use the card, I was informed the balance was $0. I reached out to customer service to see if there was an issue with the card and was informed that $5 was deducted each month of non-use, and therefore, the entire balance was gone. This seems unfair and like a bit of a scam; the impression of the expiration date is that the card holder would have until that date to use the funds.

Desired outcome: I would appreciate a refund, but realize that is very unlikely.

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2:40 am EDT
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Visa didn't think my dispute was fraud. they let the business keep my money

I paid an attorney to fight for my traffic tickets but he just took my money. I found out he has done this before to other people. I made a dispute but Visa said it was no error. Why?! I paid for a service I didn't get. Just because he didn't sell me a product I didn't get or grabbed my card to take out money doesn't mean he didn't do fraud. Why wasn't my case code under fraud. He is scamming people out of money. He not doing his service. This is why I paid with a card. Are there no protection for cases like mine.

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12:14 am EST

Visa you are my complaint

I am away for a short time in other words temporarily in South East Asia!
My Amazon membership pw not registering and having proved my legitimate id you
ask for a visa card expiry which I disposed of and I formedyou of my current card more than 10 or.
more months ago, possibly more than ONE year ago or more, so why have you still not realised
that visa card has been defunct for all the above mentioned time? Why, I can only suggest
Someone, or some useless system that SHOULDhave been thrown on a scrap heap is in facr
remaining in useless usage by some dummy half wit stupid individual?

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7:43 pm EST
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Visa customer service

We opened a dispute for a unusible product we recived on Jan. 3. We asked where we could send photos and all paperwork we had regaurding the matter and was told a letter would be sent to us letting us know. We waited two weeks and called back to say we had never recieved a letter and was told they did not send letters out any more and would only recieve somthing if more information was needed. We waited another two weeks and called to see what had been done and was told a letter had been sent the 16 of Janruary and we would recieve it soon. When we did not recieve a letter we called again and again told the letter requesting information had been sent and no one wanted to hear that it never arrived. We finally took all of our information to our bank and asked them to fax it in which a bank officer did and emailed a copy of the packet to herself for good measure. We than recived a letter stating that the dispute had been resolved in the muchants favore because we refused to provide information asked for if a letter we never recieved. We even asked for that letter to be sent to us certified mail and they refused. Visa card service has told us one lie after another that as of now is costing us $995.00. I would like a detailed explination of there incompitance and every call we made, since I know they have them, pulled and reviewed and someone held responsible

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2:02 pm EDT
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Visa customer service/ fraud division

My visa card was frozen when I tried to load my starbucks card
I went into automated fraud online by phone
It was adjusted (by me), then I was disconnected instead of talking to a live agent
I called back and customer service merely offered to reconnect me to auto even after telling the agent 6 times I wanted to talk to a live person (janet)
I then called the fraud division who blamed my local credit union
And merely said I wasn't disconnected (diane, supervisor)
This whole process took more than an hour

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8:53 am EDT
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Visa 3v visa number cards

I was bought two 3v visa number cards for my birthday, each holding an amount of £25.00. A few months after purchase, I attempted to buy a jumper online using the cards. I have a real problem with the tedious and long-winded process I endured, in order to get any use out of either of the cards. First of all, the cards need to be activated using a website with a format which is forever breaking down and freezing. If you try to refresh to page, you are immediately timed out and have to start the activation procedure again; for the fifth or sixth time. After half an hour, the fun continues when you are sent an email for each card confirming it's activation - the email contains a string of numbers, all of which you need when purchasing anything online as well as the actual card numbers which can only be seen on the 3v website after logging in and refreshing the page a half-dozen times, which might I add; becomes incredibly laborious very quickly. When I tried to place my order for a £54.00 jumper using the cards, I was rather lost as to how I should go about it as the website provides little information on how to use the cards or details about transferring money or topping them up. Because you have to use the card the same way you would with a normal debit or credit card, I decided to use each on in turn and pay the rest using my day to day account until it covered the total cost of the jumper. After I had used the first card (another predictably long process because I had to retrieve up to 19 digit numbers from 2 different sites) I received an email from amazon informing me that the transaction was complete. Obviously I was confused, until I received a second email completely contradicting the first email saying there was a problem processing the payment and I would need to revise my payment method. After fiddling around on the 3v website for another half an hour, I realised that I could transfer the balance of one card on to the other with an additional charge of £1.75. Why? I have no idea. I paid it regardless. Still the joint amount would not cover the cost of the jumper being around five or six pound short. I still could not use the card because I would just receive another email from amazon telling me they had a problem processing the payment. I had another fish around on the 3v website and found that I could transfer the balance of the now one card, onto my day to day bank account which at this point massively appealed to me. With an additional additional charge of £3.75 (roughly). Again why? I paid this as well, I just wanted to get out of the mess. Then I was told that it would take 10-15 working days for the transfer to be complete. Absolutely ridiculous! In the end, I just paid for the jumper using my day to day bank account as I normally would. The whole process was a nightmare and visa need to sort out this particular scheme because it is no benefit to anyone. What a ballache!

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Cory Canter
Southampton, US
Mar 14, 2011 5:55 am EDT
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I person sent me a scam via facebook nd i thought it was a real sign up for the disney movie club nd it was not so. Plz put the charges on hold and do not charge my account, thank you.

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Myrna L Smith
weatherford, US
Nov 29, 2010 4:07 pm EST

I have been charged with 2 amounts on my credit card and have not bought anything. I just want these charges taken off as nothing, I mean nothing did I order or bid on as my charges on my credit card only show $75, 75 & $149.75 that happened on the 22 Nov 2010. If this is how you stay in business I want no part as I was told later that this is a fraud. So please credit my account for these 2 charges or I will turn you over to my attorney

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Visa Debit Gift Card
Bonita Springs, US
Apr 16, 2010 8:01 pm EDT
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I received a Visa debit gift card for my birthday from a friend. I registered it but didn't get a pin number. I have tried to use it at a drug store and Home Depot. Declined both times. I took it to my bank and they couldn't cash it because it didn't have embossed numbers on it. Now I have this $25 gift dard and can not use it. What am I to do ?
Becky Spring

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Per Randgaard
NO
Oct 10, 2014 6:55 am EDT

Monthly there is a withdrawal of Euro 47, 95 on one of my creditcards. It is a reference to you. This has happened a few months. I do not know about any order / subscription for this.
Can you help me cancel this?

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Mary Rudicel
Simpsonville, US
Jan 22, 2012 4:45 pm EST
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Had three visa gift cards lost in mail. Contacted Visa via fax(per their request) on Jan. 5th and have heard nothing about replacement. All cards were placed on restriction status so they could not be used by anyone. What must I do to receive some satisfaction on this matter?

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jimmy1927
Orlando, US
Aug 17, 2011 12:14 am EDT
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CALL ME AT 08/16/2011 5;12 PM TOLD ME THAT I OWE A VISA CARD SINCE 2007.
WOULD NOT TELL ME ANYTHING ABOUT THE ACCOUNT, JUST WANTED MY DOB.
I TOLD HIM THAT I DIDN'T OWE ANY VISA CARD
THATS IN DEFAULT.
I THINK THIS WAS A SCAM.
JAMES

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edbong
San Francisco, US
May 14, 2011 4:16 am EDT

I have requested a new card under the following service number:
Visa is unable to deliver me a emergency card although it should be here within 24h. I have called 4 times, send emails, called the bank directly. ITS INCREDIBLE. I have nit even received a phone call back!

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Gabriel Serani
CL
Sep 27, 2010 1:16 pm EDT

I have a nearly 60 USD charged twice on my credit card with a CCBILLEU.COM +1888596 VALETTA nomenclature. I cannot cancel my card as I have pauments in local currency to make. Please advise.

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Lisa Langley 1962
29palms, US
Jan 08, 2010 6:00 pm EST

I recieved a giftcard for xmas the pagage is good till 11/30/2010.The card that was init expired 12/09 for 100.00 dollars. What do i do now? Please let me know if you can help? Thank you, Lisa Langley, sweetin29@hotmail.com [protected]. Po Box 951 29palms, ca 92277.

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kneale farrell
Stockbridge, US
Jun 21, 2009 11:24 am EDT

you took $33.98 from my credit cards without my ok so i would like you refund it back to my credit card asap. i have cancal my account with you and now i want a refund of $33.98 asap so my card will be ok again.

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11:24 am EDT
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Visa unauthorized charge

I have an unauthorized charge on my bank account made with a Visa card. It said I made a purchase from Apple. I didn't and barely had money in the bank at the time. I went to the bank and I was refunded the fees associated with an overdraft. The charge was removed in a couple of days. I went back to the bank to ask about it and make sure I didn't need to do anything else. Now 4 days later it is back on my account again. This is crazy. How do I call directly to Visa to complain? The local bank I have my card with has been very helpful in trying to assist. This is not right for Visa to put it back on again after I made the complaint!

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3:04 am EDT
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Visa did not get the service! mount loaded on my visa

I did as reservation in "super 7 motel london on" on jun 23, 2011 using my rbc visa
Card [protected]

Whe I arrived with my wife jun 23, 2011, the rooms smell very bad. I asked the reception to cancel my reservation he said he is not authorized and asked to call the managment. I rented a room in motel 6, london - no that night - which was very good. I called "super 7 motel london on" managment the second day jun 24, 2011. They refused to return back my money saying the cancelation as per their rules should be don 8 hours before the date. But the rooms were smelling very bad, and I did not use any of their rooms.
The following the the visa trancastion:
Jun 24, 2011 super 7 motel london on cad50.84,
Please help to get my money back from "super 7 motel london on"
Thanks, and best regards
Hasan hmidan simsam

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Reviewer49926
Dec 07, 2015 12:19 am EST

Attempted frauds on my Visa debit cards mean I cant access my own funds. The fraudsters have put through fraudulent transactions which are pending on my account. My available balance is therefore nil. Visa wont help forwarding calls through to the issuing bank - Suncorp. Suncorp cant help because it is a pending Visa transaction? WTF. Cancel the transaction and make my funds available! Someone take the responsibility.

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7:13 pm EDT
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Visa green dot gold visa debit card

Given an option to have permanent card mailed to my apartment building, i chose to just use my temporary card to do an internet purchase. Only to find out that once that choice was made, i'm unable to return just to enter my s.s.n.. Apparently visa is unwilling to enter my s.s.n. so that i can use this card for the only reason i purchased it for. So, in conclusion, this experience leads me to believe that VISA ONLY CARES ABOUT MONEY AND NOT THE PEOPLE, and my second time using their VISA DEBIT card will be MY LAST TIME USING THEIR PRODUCTS if at all i can help it, along with anyone i can influence.
Feel free to respond back if i am wrong in this matter.

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FairlyTAkenAdvantageOF
Smyrna, US
Jul 02, 2009 11:53 am EDT

In March, May and June I was charged over the limit fees for paying only the minimum amount. This 2 out of three times it was because my account being pushed over the limit by finance charges. I paid the minimum charges and didn't realize they would charge me an over the limit fees. The banks also has policies where they charge you an extra $14.95 if you pay your bill online and an extra $4.95 with a delay of 2-3 days. Therefore if you can't pay the $14.95 immediately, you are charged $39. I"m poor and only wanted to use the card for emergency purchases, which I had a lot in the past year. This policy is not fair. I paid the min. charges and there policy take advantage of people who don't have a lot of money.

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madjon
Dec 03, 2008 9:08 am EST

I am a South African in England using a Visa card for my money. This morning I was told that my card has been closed. There is no reason for this - just that it has been closed. I am now in a foreign countrty with no access to money. I( have done nothing wrong and VISA don't seem to fix it. I will have to resort to begging until this is sorted out. I strongly advise international travellers against using visa in light of what has happenned.

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JOVIAL
Middletown, US
Apr 13, 2009 3:48 pm EDT

I HAD RECEIVED A BOX OF SEVERAL DVD'S FROM COLUMBIA HOUSE, CHARGED ON MY VISA CARD.

I CALLED THEM AND WAS TOLD THEY WERE SENT IN ERROR AND I COULD KEEP THE DVD'S.

ON THE VERY SAME DAY I RECEIVED SOME STOCK ENLARGEMENT PHOTOS FROM YORK PHOTO, THESE WERE ALSO CHARGED TO MY VISA CARD. ANOTHER PHOTO WAS CHARGED TO MY SON'S BANK CARD!

A COUPLE OF DAYS LATER I RECEIVED SOME BLANK BUSINESS CARDS, AGAIN ALL CHARGED TO MY VISA C ARD.

WHEN I GOT MY VISA STATEMENT THERE WERE SEVERAL CHARGES FROM COLUMBIA HOUSE, AND A COMPANY CALLED "GET MY G', I SUBSEQUENTLY STARTED GETTING NASTY (porn) EMAILS IN MY INBOX FROM "GET MY G"

WHY IF SOMEONE WERE TRYING TO GET MY CREDIT CARD NUMBER THAT THEY WOULD SEND ME THINGS!

NOT ONE OF THE COMPANY'S WOULD TELL ME WHO AND HOW THE ORDERS WERE PLACED, VERY WIERD

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are311
Hephzibah, US
Mar 17, 2009 6:08 pm EDT
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My car was towed after an highway accident & when show up in the office have my car moved to another location the next day, Tip Top Auto Body informed me that they only took cash even though there was a mastercard/visa acceptance decal clearly present When I ask to pay by card they told me (NO). If I wanted my car, I had no choice but to find a AMT to remove cash. $287.85. By the way I am from out of town (GA) this is an unfair practice on the merchant parts...blackmail

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mrsquigles
North Platte, US
Apr 13, 2009 3:52 pm EDT
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"Very weird".
It's not weird, it's identity theft. You're getting royally screwed. Do something about it. The first time you got something in the mail charged to your card that you didn't ask for you should have canceled the card. It doesn't matter if it doesn't make sense that it's being sent to you.

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3:53 pm EST
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Visa jeg forstår ikke hvorfor I trækker penge

Jeg fkonto [protected] - kernekonto

Tekst epoch.com*earthcomll

Beløb -368, 44

Dato 14-02-2011

Rentedato 14-02-2011
Betalingstype visa

Konto [protected] - kernekonto

Tekst eskupina k.S.

Beløb -2.148, 00

Dato 16-09-2010

Rentedato 16-09-2010

Supplerende tekst eskupina k.S.
Bratislava
Visa-nota dkk 2148, 00 14.09

Supplerende tekst epoch.com*earthcomll
+1-[protected]
Visa-nota dkk 368, 44 10.02

Orstår ikke hvad det er I trækker penge for på min konto. Da jeg ikke ved af at jeg har noget hos jer.

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harald haufe
NO
Apr 27, 2012 12:36 am EDT
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eg har blitt trukket på visa kort 239, - og 210, - ang. medlem skap hva er dette for noe, er dett svindelang.fling? for en monat, eg ønsker ikke flere trekkninger. send svar snart. h.haufe

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2:52 am EST
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Visa the gentle fraud

The is a gentle con going on. Imagine setting up a social networking site. Accept visa card to join. Provide less than "premium" services so people used to more functionality want to opt out. Imagine then only allowing people to opt out by having them phone an international phone number that in only open during business hours (of an unknown continent) and you have to wait an expensively long time until giving up and leaving a message. Imagine then no one ringing back and the next installment comes out of your visa despite you leaving a message demanding cancellation of the account. An ethical question for visa. Why can visa not have a rule for business partners pay online, cancel online! Ethics, will someone build some ethics in here!

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8:11 am EDT
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Visa global visas fraud-vfs

I had applied for visa through VFS Global. When I submitted my documents, they lost them and now they are saying that is not their problem. Even they are not giving my money back. After waiting for six months, when I reminded them, the reply was that they could not find my documents.

Indian visa officers in VFS Global are frauds.

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Mr Scott Summerfield
Canberra, AU
Jan 21, 2009 10:07 pm EST

Hello All.
My name is Mr Scott Summerfield. I am an Australian resident. I noticed that on my bank statement I had the amount of $54.95c deducted from my account. This happened on the 22/01/09. Id like to know why this has happened and what was the money deducted for ?

Any info please would be great. I can be contacted on the completed information.
Regards
Scott Summerfield.

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1:04 pm EST
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Visa misappropriation

He was charged on my debit card / credit the value of MVQ * Privacym the total amount of $ 36.14 charged to my VISA card, completely without permission, for I know this company and did not ask for their services never in my life!
How can a company acting in that way?
I demand the reinstatement of my money immediately, and a retraction of the company on this criminal attitude that took!
My card is aimed [protected] Richard B.N. Cardoso, and take suberam have to know restore my money and my emil is [protected]@hotmail.com
I look back today to not have to take drastic measures with the justice!

P.S. Please find attached copies of my statement

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Shannon36535
Foley, US
Jan 14, 2010 1:41 pm EST

OK FIRST AND FOREMOST VISA DOESNT JUST RANDOMLY ADD CHARGES.

THIS MVQ COMPANY HAS THOUSANDS OF LITTLE FEELERS OUT ONLINE THROUGH COMPANIES LIKE POGO AND CLASSMATES THAT WHEN YOU SIGN UP FOR THERE SERVICES YOU ALSO SIGN UP FOR MVQ WITHOUT KNOWING IT. JUST CHECK OUT THE COMPLAINTS ON THIS BOARD ALONE.

BEFORE YOU THROW A FIT AT VISA YOU NEED TO CONTACT MVQ FOR A REFUND. YOU PROBABLY NEED TO CALL VISA AND HAVE THEM ISSUE YOU A NEW CARD WITH A NEW NUMBER AND CANCEL THAT CARD INCASE YOU MIGHT HAVE MORE CHARGES PENDING.

IVE BEEN THERE SO I KNOW THE FRUSTRATION BUT BELIEVE IT OR NOT THEY ARE NOT BREAKING ANY LAWS AND UNTIL WE COMPLAIN ENOUGH TO THE RIGHT PEOPLE THEY ARE GOING TO CONTINUE TO OPERATE.

HOPE THIS HELPS.

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1:33 pm EDT
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Visa interest rates on unpaid balance

As an example: If you have made two purchases, $1,000.00 each at the begining of the billing date, for a total balance of $2, 000.00 at the end of the billing date and you pay $2,000.00 against the balance on the due date, then there is no "purchase interest" charged.
On the other hand, if you only pay $1, 000.00 against the balance of $2, 000.00 leaving a balance of $1,000.00 then RBC Visa charges you the monthly "purchase interest" on the $2,000.00 - or - 19.5% divided by 12 = 1.625% monthly interest in the case of $2, 000.00 this would be $32.50.

The above makes no sense and is illogical.
Can you please enlighten me
[protected]@sympatico.ca

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Visa vanilla gift card ripoff

I received gift cards for my birthday on 5/8/08, but did not attempt to use them until 3/7/09 (10 months later). When first scanned by the cashier, it said "not valid" so she called and was told the $50 gift card was only worth $37.50, so I had to pay the additional $12.50 to make up the difference for my purchase, and that a monthly service charge was being applied against the card for each month it went unused — and this fee was not disclosed. There's very intricate packaging around the card and hidden inside the packaging is a "visa gift card cardholder agreement in print too small for me to read and contained 27 paragraphs from"definitions"to"waiver of jury trial". I'm sure the thoughtful person who gave me this gift card had no idea there were service charges involved other than the $4.95 she paid when she purchased the gift card for me. So that $50 gift card had a $4.95 upfront charge and an additional $12.50 in service charges, for a total of $17.45 in charges, equal to 35% of the face value of the card.

The lesson is: do not buy visa gift cards! Send your family and friends a personal check, cash or a gift instead. It's just not worth the cost and the hassle of trying to use it!

Financial service companies like visa must be regulated by the federal government to halt such blatent corruption

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JJMusic99
US
Sep 10, 2018 9:29 pm EDT

I have ceased using Visa cards in lieu of other payment options until Visa advertising in support unpatriotic activities in the NFL. While I abhore racism, demonstrating against a flag and anthem that stands against racism is at best misguided.

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