Valley Animal Hospital reviews and complaints

well im going to start off by saying one dog is passed, the other went thru a extensive cyst surgery at another vet (this one was seen by 2 nurses at Valley Animal Hospital) and we were told with in 2 minutes after she picked a scab off. that this dog is fine, and if we ever wanted to get it removed we can but she is not in pain...after the death of the first I had this one get the attention she needed at the new vet...she then had a total of 6 removed as they spread. And now for my last dog...….she went in on Friday for a blood test and as soon as the doctor walked in he spotted a few problems...I wont know until her blood work clears, and she can be seen...

in my dogs papers they state im in poverty. NO im not, I work as a environmentalist and I make very good money, its my mother who is, the last 4 years she came in with me as we shared errands, the other 5 years I could get in 5 days a week as I was working nights. Communication with the WRONG person to start- only she got called NOT ME...actually until I got promoted they sent me Emails every time after appointments and blood work so I could move on to the next step, but up until now, they have sent nothing...I do and don't still live at home...I come home to cut grass and preform yard work (as my dad passed 20 years ago)...but until recently I was dating a woman in Valparaiso Indiana and spent most of my time with her. I inquired about notifying me a few times and I was told we don't do that! okay, I pay you money to take care of my dogs, you call my mother with updated info but yet you cant email me (20 seconds)...the last year or two I was starting to loose interest here as I was starting to see it was going no where. after my first dog passed I left reviews on yelp (1 star reviews) they kept getting deleted so I kept reposting, the more research and the more im getting into this the longer and more detailed my reviews got, then I got blocked, then I got a letter sent to me, 20 or 30 minutes after speaking with a attorney and the letter stated in short, "SORRY TO HEAR ABOUT MIDGET, IF ANYOTHER CONTACT IS MADE WE WILL CALL THE POLICE" Okay, well you run a business and not everyone will be happy with business...from fortune 500 companies to McDonalds to the mechanic there will always be a few unhappy customers...its common sense and there is no way you can run a 5 star business with out a few rants 3 stars and below.

Valley Animal Hospital took notes about me in my dogs paper work, about poverty, and personal things in my life. It wasn't really around till about a year ago a DCFS rep made me aware of this. I lead a busy life, its not uncommon for me to have 60-70 hour work weeks with Saturdays being common, having a relationship at the Chicago-Indiana border, as well as up keep on my parents house. There is 3 folders that were kept for the dogs and all papers were put in there ASAP after every appointment. No Ands Ifs Ors or Buts...this was for the state run daycare and these folders needed to be handy for any state personal who demanded to see them. The DCFS lady like I mentioned was the one who turned me onto them noting personal things about me, and as of last year I started thinking about pulling my dogs out and was starting to seek a new vet. Now I just get more fumed as of Friday my oldest dog is now going into a appointment and as far as we know there is something wrong...3 dogs, all have something wrong, im not one to complain, I have been walked over too many times to count, but this one costed a 7 year old Aussie her life, she was at the halfway point. communication here really lacked, and the last few appointments I felt like I got the cold shoulder, the last appointment was the worst and I was talked too like I was 3. If im in poverty, how can I go to a new vet, with my other 7 year old, have a blood test and with in 2 weeks she goes into surgery, costing nearly 1, 000.00. My 9 year old will be going with in a week and we will see from there...

Im sure Valley Animal Hospital is a very good place to go, but in my case, as soon as I started sharing errands, Saturdays we do 80-90 miles worth everything started falling apart. when I first started going here it was great, same nurse every time, then after a few years it seemed like I got someone different every time...
as for reviews, well hate to say this, but every time I had a service...Roofing-they wanted me to read the reviews 3 and below, because they wanted me to see what the company did to resolve the problem...they didn't call the police on them.

I have a right to complain, I paid Valley Animal Hospital for 9 years of service, and for atleast 4 they have been unpleasant. calling the police on a review will not get you anywhere, as I have law enforcement in my family, according to them there would be nothing for them to do (as they did read the reviews) there is no threat to anyone there, and I would never step foot on the property again.

Normally when you have a report with a vet, they will go out of their way for you, right? I have a doctorate and in my spare time, I am involved in animal rescue in my community. I believe it is imperative that warnings are put out about businesses that are harmful. Initially I met the staff at Valley Animal Hospital in Tucson because they called me at 8pm at night asking if I had an animal that could donate blood to a sick animal. Immediately I got the impression that they were very good, and made them my vet. However, every time I have gone to regular vet appointments, they say they care but there are tale tale signs of the opposite. I should have realized it before, as who would have a separate billing and money department upstairs for a small VET OFFICE? So because they were a regular vet, I felt I should call one day when one of my rescues had a UTI. On the phone they were cordial and I explained that I had a bank fraud and everything was frozen. Everyone that knows me is aware that I am a psychologist, a PhD with medical training and do not have problems paying bills, and had never had an issue with this place. However, as a courtesy I called to explain that my animal was ill and needed his regular vet but that my accts were frozen due to ID theft. On the phone they stated they of course would treat him. It is stressful for my animal to travel, although I took him anyway as it was warranted. Once I got there, everything was money money money. They outright in the waiting room stated that we had “financial issues”, which is not true at all. Even after correcting them, they continued it, stating they could contact some rescue place to get funds. PEOPLE! MY ACCOUNT WAS ONLY FROZEN BECAUSE I DO HAVE MONEY AND THERE WAS A FRAUD! So the vet, Alverez, a snobby guy who says he would like to treat any animal but “cannot because of their dept upstairs” explains that they will not treat my animal regardless of our history and with the knowledge that my bank account was frozen because of a fraud. Before that happened, there had been a shift change. They had thrown my animal in his bag against a door and not told us, so the whole time we thought he was getting treatment, he had been thrown aside. With a simple UTI, they want to do 450 dollars worth of tests. It was like taking a car to a rip off mechanic. THESE PEOPLE PLAY ON OTHER’S LOVE FOR THEIR ANIMALS, MAKING EMERGENCIES OUT OF SIMPLE AILMENTS. THEY DO NOT HONOR WHAT THEY SAY ON THE PHONE. THEY STRESS ANIMALS UNNECESSARILY IN OUR EXPERIENCE. I WANT TO WRITE AS A WARNING. I WOULD NOT TRUST THESE PEOPLE WITH A PORCH SLUG. They additionally had a snobby recommendation to not administer any meds at home, when I had correctly given an antibiotic, the vet ended up prescribing the same one, except my calculation of the dose was right. Theirs was not. We ended up purchasing the meds and walking out. Because as I had already explained that we could not pay on the spot only because of a bank fraud and frozen accts, they want us to fill out an against med advice form “for medical reasons”. This place plays on people’s emotions for their pets to over charge and obviously mistreat. It took us hours to settle our animal down. We had thought he had been tranquilized based on his behavior. He had a hx of abuse as he was a rescue. These people traumatized him unnecessarily and should not say they will treat an animal on the phone and then not do it. That is bad business. Moreover, you do not exclaim in front of others that there are “financial issues” with someone who simply had a bank fraud. Of course we have no problem paying. Good vets extend services to their regulars. Just like your regular doctor—-they do not call you in ea time, order unnecessary tests, not follow through with what they say on the phone, etc. BE AWARE OF THIS PLACE AND WHATEVER YOU DO, IT WOULD BE BETTER TO GO TO THE HUMANE SOCIETY WITH YOUR ANIMAL THAN THIS OVERLY PRICED PLACE. SHAME ON THESE PROFESSIONALS FOR THIS. They are what makes any profession look terrible and eventually cause governmental restraints placed on companies since the do not already operate within ethical parameters. Shame on them for even being in that field if they do not care more than this for animals!