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The good, the bad, and the ugly - discover what customers are saying about University Alliance

Welcome to our customer reviews and complaints page for University Alliance. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with University Alliance.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used University Alliance's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with University Alliance, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

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9:12 am EDT

University Alliance Bad Customer Service/Follow-Up

I’m very dissatisfied with the lack of customer service and follow-up extended by University Alliance. The only consistent service they offer is to make sure you are enrolled and receive your books for the courses.
After my first few semesters, I was constantly shuffled to different program advisors and it was difficult to keep track of who to contact with questions. I never even received a check-in as I was nearing graduation with instructions on next steps to ensure I had met all the necessary requirements nor did I receive a congratulations for completing the rigorous Master’s program. I have no complaints regarding the University I attended, but the customer support and service for University Alliance is lacking.
Once my program was complete, I was never asked to complete a survey regarding my experience. I was basically ‘disregarded’ with no follow-up whatsoever.

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9:34 pm EDT
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University Alliance MBA ONLINE AT FIT HORRIBLE!!!

The first problem is that you have an ENROLLMENT adviser from University Alliance or Bisk or whatever there name is. Their job is to make sure you keep registering (aka paying). A real school has ACADEMIC advisers who make sure you are doing well academically let this be your first cue. They call you every several days with absolutely nothing to say except How are things...I say good...he says OK then and the call ends. I am pretty sure they have to call because they have a quota they must make every day or every month for how many calls they make. I am pretty sure they get paid on enrollment and enrollment. Once you decide you hate the school they pretty much drop you like a bad habit and good luck trying to get any useful information from them.

In any event, I wasn't happy that I had to take 2 intro courses which basically reiterate everything I learned in undergrad. If you did not get your undergrad in business you should be required to take those 2 courses. However, that is not how it works so please be advised you will be wasting 5k on 2 classes that mean diddly squat!

Next issue, they will try and enroll you so fast and get you signed into a contract (enrollment/books) before you are even accepted. What results, you can be deep into a class only to find out your financial aid fell through and now your on the hook for your tuition. Real schools do not let you into class if you have not paid for it! This did not happen to me but I was on the hook for books because I purchased them so far in advance.

My first teacher was OK. The class was too easy and not engaging and I had no issues. Second class (the 2nd intro class) the teacher was horrendous. He was condescending on the boards and tore me apart on my discussion post in front of the whole class. I took the conversation offline because it was getting unnecessarily aggressive (I felt) on his part. We went back and forth 3 times through email until I finally said "If there is something wrong with my project proposal let me know . When I had not heard back from him and the first assignment was due in 1 day I realized this was not the school for me so I dropped the class. Mean while back at the ranch, other people posted a sentence and got a good job.

Lastly, the books. It is nearly impossible to get ISBN numbers so you basically have to purchase the books through University Alliance. My first class books were 400.00 and I got a whole bunch of things that did not seem to be required to the class. Please make sure if you are going to be purchasing books through them you ask for only required. Tell them you do not want workbooks and lecture discs. God knows how much those cost out of the 400. Also, the book that they call a text book is a about 100 books mashed haphazardly into one book. There are spelling mistakes, grammar mistakes (not that I am any authority on that), and I have no idea how much the book costs.

I finally settled on a great school for my Online MBA and I am currently attending University of Scranton. Look into this school if you have not been deterred by University Alliance.

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11:22 pm EDT
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University Alliance Spam & Harashment

I submitted my email address to receive a email pdf information package supposeably without hassel or pressure. As I expected within a few hours I not only was getting bombed with emails but already had 10 voicemail messages from the "recruiter" with his car salesman tactics & pressure. That was just the first in the two months or so since it's only been worse. I've blocked the emails and turn my machine off & the phone volume off. I emailed him that I choose someone else and more reputible but that didnt stop this guy nor the templated emails he still sends either from his universityalliance.com email or the Villanova.com one. Often both. I've block both as well as the subject using anything to do with both and reported them to my email provide for spamming. Any school that uses guys like this guy shouldn't be in business. I even get emails about programs I didn't ask for. Stay away trust me I'd rather deal with the Tax man then these guys. I'd rather have lemon juice poured on my open wounds. I'm glad I this was as far as I got just sad it continues and that I opened the can in the first place knowing it would probably leaded to spam & endless phone calls but that's my fault for working hard and trying to stay updated in tech field.

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12:30 am EDT
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University Alliance Tution

I was coached into signing up for school by this company, I informed them that my financial aid was not completely process and that I had no job, so until it is throughly processed I would rather not start or sign up for my class because I do not have the money to pay. They insisted that I did sign up and that once my financial aid went through that the school Florida Tech could go back and get money owed to them. I had no reason not to believe them since this is for education, then after the deadline for me dropping the class they started telling me that they haven't recieve my high school transcript and that they keep calling the school for it. So I told them I would fax the copy I had of my transcript to them and I did, once they got that they said it had to come directly from my school to them so I as well as them so I thought contacted the school and had them mail them a copy. Once copy arrived they stated it was too late and that financial aid would not pay for my class for that term and they billed me 3, 188.48. Now I have no job but had to agree to pay them 89.00 month for 3 yrs just so this would not go on my credit record. I told them this is not fair they told me because I did not sign up this term financial aid won't pay I told them I refuse to sign up again because I may end u owing more money they then to me to contact there billing dept to make payment arrangements.

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Update by Arlene R Crenshaw
May 14, 2011 12:50 am EDT

Sorry for some of the misspelling, was very upset when I wrote this, tried to make corrections but was unable to. A. Crenshaw

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jane1000
Daytona Beach Shores, US
Oct 14, 2011 10:36 pm EDT

I agree with the complaint. University Alliance is one of these third party administrators that lie to you in order to get your money. They administer several programs for several schools. You end up getting into a lot of debt because they lie to you about financial aid, etc. I fully agree with the above writer. It is better to deal with an actual university than to deal with these shysters.

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2:47 pm EST
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University Alliance Service

For a service that is used to help recruit, enroll, process loans, and other facets of an online college service, I'd have to say that that the only way that you will get good customer service, is to be pushy and not a pushover. Not only that, but do a lot of reading and do not expect any handholding. Remember, you're an adult. They are helpful if you have any questions, but just be prepared to deal with several different areas if you need all your questions answered.

Remember this is a business, and once you realize that the enrollment departments are not educators, but working for a business and have little knowledge about courses or financial aid. Their main priority is to help their company get the money.

I enrolled in FIT on my own accord and thankfully did not have to deal with any recruiters. However, my Enrollment advisor was not at all knowledgeable in the processes of anything else than sending out an order form trying to get you to enroll in their classes, (which they choose for you the first term). When I asked him questions about books, payment, etc. He was at a complete loss. I had to contact other departments in order to receive any support with my questions.

The Enrollment coordinatorI dealt with (this is the person you deal with AFTER the enrollment Advisor, was a bit more helpful, maybe this position is a bit higher on the totem pole. My only concern was the poor grammar that was used in my Email responses.

The main thing to remember is that you will need to do a lot of research and reading on their websites. This is the same information that they will give you when you call them. They do not seem to have any insight to anything else. I would hope that in the future they would invest more into their staff and really give potential studentes a real "Human touch" like they claim.

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8:25 am EDT

University Alliance Fraudulent practices

In trying to enroll in Florida Tech online, I had to go through University Alliance/Bisk Education. With classes starting Monday, I have no insight into my transcript evaluation or financial aid award. I have lots of financial obligation building and the last day to withdraw is October 24th, interesting given that classes start 3 days later. Furthermore, I can get no one to return my phone calls or emails this past week, again an interesting turn of events given the upcoming deadlines. It would be interesting to learn how much of their revenue is earned by students who pay for classes and services they never get because they start classes and then later learn they receive little transfer credit and/or no financial aid award.

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tbryson
Weippe, US
Oct 21, 2016 11:53 am EDT

University Alliance/Florida Tech. is more a scam that I first thought when I applied. Unlike most of you, though I have an Attorney that hates "scammers" like this, and I contemplate a long and arduous fight especially since Florida Tech. probably have any idea the tactic's University Alliance uses to get your money. For those of you who have had the misfortune of applying to School with these people, do whatever it takes to protect yourself from them.

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Rachel Lang
US
Oct 09, 2015 5:52 am EDT

UA won't allow you to take more classes. I told them I want to graduate early, and they said "no you can't I sent in CLEP exams but to no avail. One scammer told me three weeks into the term, I would have to spend five years at school, not four. They lied to me to string me along. I dropped the idea of attending FIT and enrolled at a state school online, where they give you more control over your course choices and how much you want. And don't bother calling FIT, because there is a big disconnect between the school and UA. FIT is like an alien to UA, trying to get their help won't work. FIT is out of touch with the online students, they need to get their act together and drop UA. All I wanted was an extra undergrad degree, I already have another degree, well this seemed to confuse them, and they said I needed a CLEP, confusion central is all I can say!

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Arlene R Crenshaw
Riverdale, US
May 14, 2011 12:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was also screwed by the University Alliance, I feel this is not fair and I hope something is done so we as student can be reinbursted our money, it sad they rip off students trying to get and education.

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tracy56
Elmer, US
Sep 16, 2010 11:43 am EDT

I was also rushed, rushed, rushed. Start now, pay later. Well today, September 16, 2010 after 11 weeks of busting my [censor] to do everything asked for financial aid, doing all the work for classes and earning 2 As and a B for the first term, and doing well in the second term, I found out that my financial aid would be in the form of $14, 000 worth of student loans that MIGHT get me through 8 classes. I made $12, 000 last year. I have no job, what would make them think I wanted a $14, 000 loan? I started the financial aid process back in May, with the intention of seeing what I qualified for, and going from there. After being repeatedly reassured, that I WOULD qualify for financial aid, I was informed today that thus far I owe over $2, 000. I can't decide whether to cut my losses and run or take a deep breath and jump in so today I am looking over the reviews online.

I already have had more bad experiences than good, and serious issues with communication with 3 out of 5 instructors. In reading the reviews, it seems like Florida Tech is very solicitous until the loan is signed, and once you are hooked, you are dinner. I am thinking for $460 per credit hour, I should not have to teach myself. When professors don't answer emails, or explain why you are wrong when you ask, then you aren't learning. I have found mistakes on tests and emailed the professors citing the wrong answer on tests on MULTIPLE occasions using the test question and number, and a reference to the book. Two professors admitted it was wrong, the other two never answered me, and it happened in each class more than once THAT I NOTICED.

The B I received was from one of the instructors that did not return email. After I was finished all of the work plus 8 extra credit papers, I received a 88.9, that is 1.1 point from an A. She gave me the A, then, after the course, I complained about the emails that weren't answered, and, she changed my grade to a B.

My second complaint is about the test I failed last week. I emailed my teacher on Sunday saying I obviously was missing something. I had no idea what I was doing wrong. She called me on Tuesday to tell me she wouldn't be able to help me until Wednesday. That help came in the form of an email to the whole class this morning saying she was having foot surgery and would be unavailable until the weekend. My personal feedback on my failed homework and exams consisted of, "I have reviews your work. If you have any questions, please don't hesitate to contact me."

I don't think that I want to owe so much money for a school that having a good experience at is like playing the lottery. If I had financial aid, maybe I would stay, but if I am paying, I am taking my money elsewhere.

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student098765
US
Aug 27, 2010 10:13 am EDT

University Alliance is a scam. The representative answers detailed questions with canned answers that aren't even relevant to my questions. Additionally they don't have a tuition deferrment program which most schools have when dealing with employees of company's that offer that benefit.

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BallinWithMyMBA
US
Jul 27, 2010 2:52 pm EDT

I received my MBA through Florida Tech/ University Alliance with no issues at all. Sorry you guys have had experiences. I hope you get your issues resolved.

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rhondaracoon2
West Newton, US
Jun 25, 2010 8:51 am EDT

I am having the same problem with University Alliance. I am being charged for books and materials I sent back after telling them to withdrawal me and not to send me any books. Now I'm being contacted by Debt collectors to collect for the books.

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Jammer1
Ruckersville, US
Jun 04, 2010 10:46 am EDT

I am having the same problems with the University Alliance and Florida Tech right now! They are trying to charge me for courses that I never attempted and discussed in great detail over the phone with a University Alliance representative about withdrawal. Something needs to be done about this scam.

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Peace4all
Pittsburgh, US
Feb 10, 2010 9:17 am EST

University Alliance screwed me bad. They are tarnishing the reputations of esteemed institutions like Villanova that has outsourced its online courses to University Alliance. I enrolled for their 3-subject certificate program and gave my credit card information to them. After taking out one payment, they stopped taking out the payment for 3 months and removed me from the program without any intimation, whatsoever. They agree that its their fault but refuse to put me back on the course till I make one huge payment of nearly $2000. The enrollment manager as well as the reps there are giving contradictory statements. The enrollment manager says whatever comes to her mind. She first told me any credit card decline generates an email which is sent to the student. But since I did not receive any email, she said it must have gone to my husband's account. How did she come up with that? Who hires such people? And they will never call you back, even though they promise you that they will. I am the one who always calls them back. After dealing with them and getting no results, I have now decided to pursue this with higher authorities. Beware of this institute.

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Ripped Off by UA
US
Feb 04, 2010 12:42 pm EST

I am also receiving calls from University Alliance saying that I owe them $1514.00 for a class I never took! They said I have to contact Financial Aid and straighten it out. I told them I shouldn't have to do this, since I never took the class in the first place! However I leave a message for Financial Aid, since they didn't answer the phone. The message said that my call would be returned within two business days. So far I have not heard from them.

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7:46 am EDT
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I am not sure how University Alliance fits in with Florida Institute of Technology. As a returning student, I looked at a number of schools and many of them had SCAM written all over them. That's why I started to look for a brick/mortar school that had a distance learning option. When I first entered into conversation in August 2008, I calculated the cost...

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